Customer Relationship Management CRM - Articles - Scientific Research Publishing

Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4, May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,315 Downloads 22,139 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,898 Downloads 11,193 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,659 Downloads 5,750 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4, April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,454 Downloads 5,012 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3, June 10, 2020

DOI: 10.4236/jssm.2020.133033 944 Downloads 4,082 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,039 Downloads 7,322 Views Citations
Artificial Intelligence in the Restaurant Industry: Transforming Experiences, Operations, and Finances (Articles)

Auther Wang, Ada Wang

Open Journal of Business and Management Vol.14 No.1, January 14, 2026

DOI: 10.4236/ojbm.2026.141025 149 Downloads 1,714 Views Citations
Brazilian Tropical Grassland Ecosystems: Distribution and Research Advances (Articles)

Vitor Del’ Alamo Guarda, Renato Del’ Alamo Guarda

American Journal of Plant Sciences Vol.5 No.7, March 25, 2014

DOI: 10.4236/ajps.2014.57105 5,240 Downloads 7,314 Views Citations
This article belongs to the Special Issue on Pasture and Forage
The Research of Design of Human Resource Recruitment System Based on the Total Relationship Flow Management Theorems (Articles)

Fangling Hu

Journal of Human Resource and Sustainability Studies Vol.2 No.4, November 19, 2014

DOI: 10.4236/jhrss.2014.24019 5,894 Downloads 8,245 Views Citations
Construction of a Maritime Knowledge Graph Using GraphRAG for Entity and Relationship Extraction from Maritime Documents (Articles)

Yi Han, Tao Yang, Meng Yuan, Pinghua Hu, Chen Li

Journal of Computer and Communications Vol.13 No.2, February 24, 2025

DOI: 10.4236/jcc.2025.132006 253 Downloads 1,900 Views Citations
This article belongs to the Special Issue on Artificial Intelligence and Applications
Examining the Relationship between Lean Supplier Relationship Management (LSRM) and Firm Performance: A Study on Manufacturing Companies in Ghana (Articles)

Sheila Benah, Yang Li

Open Journal of Business and Management Vol.8 No.6, November 12, 2020

DOI: 10.4236/ojbm.2020.86150 1,853 Downloads 4,434 Views Citations
The Study of Position Performance Appraisal Based on Total Relationship Flow Management Theorems (Articles)

Ganggang Yin

Journal of Human Resource and Sustainability Studies Vol.4 No.2, June 28, 2016

DOI: 10.4236/jhrss.2016.42013 2,123 Downloads 3,814 Views Citations
New Insights into Organization Structure and Business Process: An Integrative Point of View (Articles)

Sijia Wang, Xiaoyong Zhou

Open Journal of Business and Management Vol.7 No.4, October 17, 2019

DOI: 10.4236/ojbm.2019.74134 2,042 Downloads 7,865 Views Citations
Relationship between School Autonomy and Students’ Academic Achievement in Government Secondary Schools in East Hararghe Zone, Oromia Regional State, Ethiopia (Articles)

Shimelis Sahilu, Ziyn Engdasew, Garkebo Basha, Feyera Dinsa

Creative Education Vol.12 No.10, October 29, 2021

DOI: 10.4236/ce.2021.1210183 516 Downloads 2,513 Views Citations
This article belongs to the Special Issue on Educational Administration, Policy and Leadership
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,499 Views Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis (Articles)

Taurai Muparadzi, Letwin Rodze

Open Journal of Business and Management Vol.9 No.3, May 21, 2021

DOI: 10.4236/ojbm.2021.93063 1,177 Downloads 6,271 Views Citations
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.4, June 9, 2022

DOI: 10.4236/ojbm.2022.104085 662 Downloads 3,982 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5, September 23, 2022

DOI: 10.4236/ojbm.2022.105132 935 Downloads 7,327 Views Citations
Risk Analysis of Laundry Equipment Development Project with Interpretative Structural Modeling (Articles)

Chengpeng Zhong, Haoheng Ye, Leqi Xie

Open Journal of Social Sciences Vol.6 No.2, February 26, 2018

DOI: 10.4236/jss.2018.62011 1,276 Downloads 3,246 Views Citations
Integrating the SRM and Lean Paradigms: The Constructs and Measurements (Articles)

Omar M. Bwaliez, Ismail Abushaikha

Theoretical Economics Letters Vol.9 No.7, September 30, 2019

DOI: 10.4236/tel.2019.97151 1,335 Downloads 2,754 Views Citations

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