Customer Service Center - Articles - Scientific Research Publishing

Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,037 Downloads 7,304 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113069 1,007 Downloads 6,368 Views Citations
Effectiveness of Training and Development Programs of Dutch Bangla Bank Limited: A Study on Fast Tracks of Dhaka City (Articles)

Imtiaz U. Ahamed

Journal of Human Resource and Sustainability Studies Vol.12 No.3, September 13, 2024

DOI: 10.4236/jhrss.2024.123033 124 Downloads 988 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 572 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 151 Downloads 1,411 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4, August 29, 2023

DOI: 10.4236/jssm.2023.164026 466 Downloads 2,018 Views Citations
The nurses’ voice of working in a newly established community based 24-hour support center for people with psychiatric disabilities (Articles)

Ann-Christin Janlöv, Agneta Berg

Open Journal of Nursing Vol.3 No.2, June 3, 2013

DOI: 10.4236/ojn.2013.32026 4,464 Downloads 6,384 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,269 Downloads 14,503 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 362 Downloads 1,508 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 914 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,660 Downloads 5,854 Views Citations
This article belongs to the Special Issue on Public Management
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay) (Articles)

Md. Estiak Ibne Monjur, Abu Hurira Rifat, Md. Rasidul Islam, Md. Ratan Bhuiyan

Open Journal of Business and Management Vol.11 No.5, September 21, 2023

DOI: 10.4236/ojbm.2023.115132 1,075 Downloads 7,826 Views Citations
The lived experience of a 24-hour support center for persons with psychiatric disabilities: Making me feel almost like an ordinary person (Articles)

Ann-Christin Janlöv, Irené Persson, Agneta Berg

Open Journal of Nursing Vol.4 No.1, January 22, 2014

DOI: 10.4236/ojn.2014.41007 3,463 Downloads 5,413 Views Citations
Sustainability Study of Government Procurement of Public Services in Guangzhou—A Perspective Based on the Resources Dependence of Social Work (Articles)

Li Pan

Open Journal of Social Sciences Vol.3 No.12, December 18, 2015

DOI: 10.4236/jss.2015.312012 4,984 Downloads 6,336 Views Citations
Reflection on the Construction of Center of Teaching and Learning Development in China University (Articles)

Yong Li

Creative Education Vol.8 No.8, July 18, 2017

DOI: 10.4236/ce.2017.88092 1,237 Downloads 2,830 Views Citations
This article belongs to the Special Issue on Teaching and Teacher Education
Subject Oriented Autonomic Cloud Data Center Networks Model (Articles)

Hang Qin, Li Zhu

Journal of Data Analysis and Information Processing Vol.5 No.3, July 25, 2017

DOI: 10.4236/jdaip.2017.53007 1,245 Downloads 2,519 Views Citations
Problems and Solutions of Financial Management Transformation under the Establishment of Financial Shared Service Center (Articles)

Shuqi Jia

Open Journal of Social Sciences Vol.8 No.3, March 20, 2020

DOI: 10.4236/jss.2020.83023 8,657 Downloads 13,175 Views Citations
Towards Hospital Marketing at the Brazzaville University Hospital Center (Articles)

Moyo Nzololo

Open Journal of Business and Management Vol.8 No.6, November 10, 2020

DOI: 10.4236/ojbm.2020.86149 763 Downloads 1,906 Views Citations
Formation and Development of Agglomeration in Uzbekistan (Articles)

Muhsin Hidirov, Mavluda Khudoyarova

Open Access Library Journal Vol.8 No.12, December 15, 2021

DOI: 10.4236/oalib.1108134 120 Downloads 943 Views Citations
Measurement of Urban Potential for Global Consumer Center and Impact Elements (Articles)

Tao Qu, Huiling Sun, Jiawei Li

Journal of Service Science and Management Vol.16 No.5, October 24, 2023

DOI: 10.4236/jssm.2023.165032 197 Downloads 814 Views Citations

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