Customer Relationship Management - Articles - Scientific Research Publishing

Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 914 Views Citations
Automatic Mining of Customer Pain Points from Open Reviews: The “Review to Pain Matrix” Workflow (Articles)

Konstantin Zhuchkov

American Journal of Industrial and Business Management Vol.15 No.9, September 5, 2025

DOI: 10.4236/ajibm.2025.159060 81 Downloads 740 Views Citations
Analyzing the Role of Big Data in Enhancing Organizational Adaptability (Articles)

Ragaa Nasr Ahmed, Haitham Mohamed Essam

Journal of Human Resource and Sustainability Studies Vol.13 No.4, December 22, 2025

DOI: 10.4236/jhrss.2025.134031 71 Downloads 513 Views Citations
The Impact of Artificial Intelligence on Competitiveness—An Exploratory Study on Employees in Logistics Companies in Egypt (Articles)

Ehab Edward Mikhail, Ahmed Ibrahim Bahgat Elseddawy

Technology and Investment Vol.17 No.1, February 14, 2026

DOI: 10.4236/ti.2026.171007 105 Downloads 978 Views Citations
The Application of Shortest Path Model in the Efficiency of the Downstream Distribution: A Case Study of ALIMENS GAS COMPANY (Part A: From Tarkwa to SAMREBOI) (Articles)

Caleb Amamoo-Otoo

Open Journal of Business and Management Vol.14 No.2, February 28, 2026

DOI: 10.4236/ojbm.2026.142052 42 Downloads 197 Views Citations
Increasing Customer Satisfaction, Financial Stability, Brand Loyalty and Efficiency by Making KPI Measurements with Technology Integration in Logistics (Articles)

Murat Başal

Open Journal of Social Sciences Vol.14 No.2, February 28, 2026

DOI: 10.4236/jss.2026.142028 61 Downloads 632 Views Citations
This article belongs to the Special Issue on Technology and Society
Capacitated Vehicle Routing Problem with Time Windows (CVRPTW) with Mobility of Certain Customers (Articles)

Yao Franck Yao, Moustapha Diaby, Bi Kouai Bertin Kaye, Adama Coulibaly

Open Journal of Applied Sciences Vol.16 No.3, March 23, 2026

DOI: 10.4236/ojapps.2026.163053 38 Downloads 330 Views Citations
Coordinated Low-Carbon Demand Response of Customer Directrix Load with Cross-Elastic Incentives (Articles)

Qibo Luo, Dong Han

Journal of Power and Energy Engineering Vol.14 No.3, March 26, 2026

DOI: 10.4236/jpee.2026.143005 37 Downloads 200 Views Citations
From Prediction to Personalisation: How Artificial Intelligence Is Transforming Marketing Strategies (Articles)

Benetta S. Blessed Daye, Fenfen Zhao

Open Access Library Journal Vol.13 No.4, April 27, 2026

DOI: 10.4236/oalib.1115231 24 Downloads 263 Views Citations
The Quantum Condition That Should Have Been Assumed by Bohr When Deriving the Energy Levels of a Hydrogen Atom (Articles)

Koshun Suto

Journal of Applied Mathematics and Physics Vol.9 No.6, June 16, 2021

DOI: 10.4236/jamp.2021.96084 353 Downloads 4,084 Views Citations
Dark Matter Interacts with Electromagnetic Waves (Articles)

Koshun Suto

Journal of High Energy Physics, Gravitation and Cosmology Vol.7 No.4, September 8, 2021

DOI: 10.4236/jhepgc.2021.74079 288 Downloads 1,436 Views Citations
The Strange Relationship between the Momentum of a Photon Emitted from an Electron and the Momentum Acquired by the Electron (Articles)

Koshun Suto

Journal of Applied Mathematics and Physics Vol.12 No.7, July 30, 2024

DOI: 10.4236/jamp.2024.127157 139 Downloads 637 Views Citations
The True Nature of Dark Matter—Elucidated by Reexamining the Interpretation of Triplet Production (Articles)

Koshun Suto

Journal of High Energy Physics, Gravitation and Cosmology Vol.11 No.4, October 24, 2025

DOI: 10.4236/jhepgc.2025.114093 42 Downloads 303 Views Citations
Research on the Management Mechanism of BALIS Projects (Articles)

Lei Yi

Voice of the Publisher Vol.9 No.2, April 7, 2023

DOI: 10.4236/vp.2023.92002 238 Downloads 832 Views Citations
Upstream-Downstream Relationships in Terms of Annual Streamflow Discharges and Drought Events in Nebraska (Articles)

Hong WU, Leen Kiat SOH, Ashok SAMAL, Tao HONG, David MARX, Xunhong CHEN

Journal of Water Resource and Protection Vol.1 No.5, November 24, 2009

DOI: 10.4236/jwarp.2009.15037 9,769 Downloads 17,883 Views Citations
Structure-activity correlationship and folding of recombinant Escherichia coli dihydro folate reductase (DHFR) enzyme through biochemical and biophysical approaches (Articles)

Jai Mittal, Gayathri Ravitchandirane, Tapan K. Chaudhuri, Pratima Chaudhuri

Journal of Biophysical Chemistry Vol.1 No.2, September 7, 2010

DOI: 10.4236/jbpc.2010.12013 6,358 Downloads 11,042 Views Citations
BOSD: Business Object Based Flexible Software Development for Enterprises (Articles)

Jindan Feng, Dechen Zhan, Lanshun Nie, Xiaofei Xu

Journal of Software Engineering and Applications Vol.3 No.10, November 19, 2010

DOI: 10.4236/jsea.2010.310108 4,668 Downloads 9,615 Views Citations
A Simplified Nonlinear Generalized Maxwell Model for Predicting the Time Dependent Behavior of Viscoelastic Materials (Articles)

Marc Delphin Monsia

World Journal of Mechanics Vol.1 No.3, July 6, 2011

DOI: 10.4236/wjm.2011.13021 11,468 Downloads 23,999 Views Citations
Downstream Changes on a Tropical Fish Community Structure by Effluent from Wood Processing Factory (Articles)

Benedict Obeten Offem, Irom Bassey, Gabriel Ujong Ikpi

Journal of Environmental Protection Vol.2 No.7, September 28, 2011

DOI: 10.4236/jep.2011.27113 5,790 Downloads 11,126 Views Citations
Informed consent in veterinary medicine: legal and medical perspectives in Italy (Articles)

Annamaria Passantino, Valeria Quartarone, Maria Russo

Open Journal of Animal Sciences Vol.1 No.3, October 14, 2011

DOI: 10.4236/ojas.2011.13017 8,365 Downloads 14,728 Views Citations

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