Service Quality Management - Articles - Scientific Research Publishing

Does Perceived Value Mediate the Relationship between Service Traits and Client Satisfaction in the Software-as-a-Service (SaaS)? (Articles)

J. W. Liu, Jamie Y. T. Chang, Jacob C. A. Tsai

Open Journal of Social Sciences Vol.3 No.7, July 14, 2015

DOI: 10.4236/jss.2015.37026 5,130 Downloads 7,126 Views Citations
Study on the Quality Control of Reputation-Based on Incentive Service-Oriented Manufacturing Network (Articles)

Liangqing Feng, Kunkun Zeng, Fangling Shu

Open Journal of Social Sciences Vol.4 No.7, July 30, 2016

DOI: 10.4236/jss.2016.47002 1,283 Downloads 2,468 Views Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria (Articles)

C. J. Akunne, P. O. Adeniji

Food and Nutrition Sciences Vol.12 No.6, June 29, 2021

DOI: 10.4236/fns.2021.126045 717 Downloads 4,617 Views Citations
RETRACTED: Perceived Quality of Service for International Students at Tongren City, China (Articles)

Jun Luo, Sarana Photchanachan

Open Journal of Business and Management Vol.10 No.1, January 14, 2022

DOI: 10.4236/ojbm.2022.101013 456 Downloads 1,256 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 166 Downloads 759 Views Citations
Quality Enhancement of Corporate Management Systems: An Overview of Best Management Practices (Articles)

Giron Kamonja, Yan Liang, Muhammad Tayyab Sohail, Shahzad Ahmad Khan

Journal of Service Science and Management Vol.7 No.4, August 26, 2014

DOI: 10.4236/jssm.2014.74027 6,339 Downloads 9,130 Views Citations
Requirements of Leading a Quality-Driven Organization (Articles)

Christina Stroh, Terry Oroszi

Open Journal of Leadership Vol.13 No.4, December 30, 2024

DOI: 10.4236/ojl.2024.134028 181 Downloads 1,175 Views Citations
The Construction of Human Resource Management Cloud Service Platform (Articles)

Liangtie Dai, Yang He, Guangdong Xing

Intelligent Information Management Vol.7 No.1, January 9, 2015

DOI: 10.4236/iim.2015.71001 5,099 Downloads 7,780 Views Citations
Modern Bureautration Models (Articles)

H. A. Jamaluddin

Open Journal of Social Sciences Vol.6 No.10, October 18, 2018

DOI: 10.4236/jss.2018.610003 1,086 Downloads 2,109 Views Citations
Smart City as a Service System: A Framework to Improve Smart Service Management (Articles)

Francesco Polese, Antonio Botti, Antonella Monda, Mara Grimaldi

Journal of Service Science and Management Vol.12 No.1, December 29, 2018

DOI: 10.4236/jssm.2019.121001 2,568 Downloads 6,730 Views Citations
This article belongs to the Special Issue on Business Models in Service Ecosystem Perspective
Particle Swarm Optimization Based Approach for Resource Allocation and Scheduling in OFDMA Systems (Articles)

Chilukuri Kalyana Chakravarthy, Prasad Reddy

International Journal of Communications, Network and System Sciences Vol.3 No.5, May 31, 2010

DOI: 10.4236/ijcns.2010.35062 6,546 Downloads 12,659 Views Citations
Quality of Service (QoS) Provisions in Wireless Sensor Networks and Related Challenges (Articles)

Bhaskar Bhuyan, Hiren Kumar Deva Sarma, Nityananda Sarma, Avijit Kar, Rajib Mall

Wireless Sensor Network Vol.2 No.11, November 22, 2010

DOI: 10.4236/wsn.2010.211104 12,866 Downloads 26,189 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4, April 1, 2015

DOI: 10.4236/oalib.1101213 1,678 Downloads 4,854 Views Citations
Impact of DBTMA (Dual Busy-Tone Multiple Access) on AODV (Ad-Hoc on Demand Vector) Routing Protocol (Articles)

S. V. Vanitha, G. Mohankumar

Circuits and Systems Vol.7 No.11, September 8, 2016

DOI: 10.4236/cs.2016.711305 1,980 Downloads 5,374 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3, February 14, 2017

DOI: 10.4236/psych.2017.83021 4,843 Downloads 20,776 Views Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7, June 8, 2017

DOI: 10.4236/ce.2017.87076 4,634 Downloads 13,571 Views Citations
Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations (Articles)

Alisardar Mammadov, Rahim Gasanov

American Journal of Industrial and Business Management Vol.7 No.11, November 30, 2017

DOI: 10.4236/ajibm.2017.711089 1,677 Downloads 6,361 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92021 1,583 Downloads 6,143 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Measuring E-Service Quality and Customer Satisfaction with Internet Banking in India (Articles)

Sindhu Singh

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92023 5,018 Downloads 20,035 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5, August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,437 Downloads 6,519 Views Citations

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