Service Quality Dimensions - Articles - Scientific Research Publishing

Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4, April 1, 2015

DOI: 10.4236/oalib.1101213 1,678 Downloads 4,854 Views Citations
Impact of DBTMA (Dual Busy-Tone Multiple Access) on AODV (Ad-Hoc on Demand Vector) Routing Protocol (Articles)

S. V. Vanitha, G. Mohankumar

Circuits and Systems Vol.7 No.11, September 8, 2016

DOI: 10.4236/cs.2016.711305 1,980 Downloads 5,376 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3, February 14, 2017

DOI: 10.4236/psych.2017.83021 4,843 Downloads 20,777 Views Citations
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7, June 8, 2017

DOI: 10.4236/ce.2017.87076 4,634 Downloads 13,573 Views Citations
Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations (Articles)

Alisardar Mammadov, Rahim Gasanov

American Journal of Industrial and Business Management Vol.7 No.11, November 30, 2017

DOI: 10.4236/ajibm.2017.711089 1,677 Downloads 6,362 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92021 1,583 Downloads 6,145 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Measuring E-Service Quality and Customer Satisfaction with Internet Banking in India (Articles)

Sindhu Singh

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92023 5,018 Downloads 20,036 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5, August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,437 Downloads 6,520 Views Citations
Is Personalized Service No Longer Important? Guests of Smart Hotels May Have Other Preferences (Articles)

Wan Peng, Mu Zhang

Journal of Service Science and Management Vol.13 No.3, June 16, 2020

DOI: 10.4236/jssm.2020.133035 3,433 Downloads 6,194 Views Citations
This article belongs to the Special Issue on Smart Service, Business and Information System
The Impact of Knowledge Management on Service Quality: The Mediating Role of Organization Learning (Applied Study: Alexandria Water Company) (Articles)

Mohamed Ahmed Aly Saied, Mohammed Wahba, Alaa Abdel-Wahed Abdel-Bary, Abdel-Nasser Ghanem

Open Access Library Journal Vol.8 No.7, July 29, 2021

DOI: 10.4236/oalib.1107683 413 Downloads 2,512 Views Citations
Higher Education Service Quality for International Students: A Literature Review (Articles)

Jun Luo, Sarana Photchanachan

American Journal of Industrial and Business Management Vol.12 No.1, January 13, 2022

DOI: 10.4236/ajibm.2022.121001 718 Downloads 3,290 Views Citations
Research on Measures to Improve the Service Quality and Cultural Construction of University Canteens (Articles)

Jialei Mao, Yanfei Shen, Li Wei, Xiaolan Mao, Junxue Li

Open Access Library Journal Vol.9 No.2, February 16, 2022

DOI: 10.4236/oalib.1108401 193 Downloads 2,624 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 419 Downloads 2,370 Views Citations
Service Quality and Student’s Satisfaction in Higher Education Institution (Articles)

Cherry Dugenio-Nadela, Dino M. Cañeda, Shiela L. Tirol, James H. Samillano, Daisy Joan M. Pantuan, Jessa C. Piañar, Ariel O. Tinapay, Honey Mae S. Casas, Raymund A. Cometa, Shane O. Conson, Marisse V. Urot, Joel M. Ancot, Rowell L. Nadela, Irish Dugenio-Terol, Anthony M. Baluyot, Kerr Pevida, Jess Ian Olivar, Edgar Decena

Journal of Human Resource and Sustainability Studies Vol.11 No.4, December 21, 2023

DOI: 10.4236/jhrss.2023.114049 896 Downloads 8,192 Views Citations
Study of Patient Satisfaction in the Outpatient Department in a Private Clinic (Articles)

Julls Celestin Apouakone, Euloge Mfopou Yiagnigni, Rao Divya, N. Shalini, H. K. Mamatha

Journal of Service Science and Management Vol.18 No.2, April 21, 2025

DOI: 10.4236/jssm.2025.182011 225 Downloads 1,933 Views Citations
Research on the High-Quality Development of Public Services for National Fitness (Articles)

Fengqin Tian, Bo Chen, Kun Liang

Advances in Physical Education Vol.15 No.4, November 13, 2025

DOI: 10.4236/ape.2025.154029 108 Downloads 649 Views Citations
Study of the Relationships between the Dimensions of Information Quality and Knowledge Management Processes in Forensic Processes at Crimes against Life Locations (Articles)

Diana Carla Secundo, Marcelo Macedo, Fernando Álvaro Ostuni Gauthier, Marlise There Dias, Elson Gonçalves Dos Santos, Lydice Carolinne Melo De Carvalho Guerra, Zidalva De Souza Moraes, Geneia Lucas Dos Santos, João Leyde De Souza, Vinicius Dezem, Louise De Lira Roedel Botelho, Grazieli Izidorio

Open Journal of Social Sciences Vol.12 No.6, June 14, 2024

DOI: 10.4236/jss.2024.126005 194 Downloads 1,008 Views Citations
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru (Articles)

Juan Inquilla-Mamani, Fermin F. Chaina-Chura

Open Access Library Journal Vol.6 No.7, July 5, 2019

DOI: 10.4236/oalib.1105467 634 Downloads 1,691 Views Citations
The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020) (Articles)

Khaled Abdoh Almuntaser Ali, Bakery Moussa Addeeb, Abdulwahed Al-Serouri, Saud Mughalles, Yasser Ghaleb

E-Health Telecommunication Systems and Networks Vol.11 No.3, September 22, 2022

DOI: 10.4236/etsn.2022.113008 12,605 Downloads 17,073 Views Citations
A Load Balancing Policy for Distributed Web Service (Articles)

Safiriyu Eludiora, Olatunde Abiona, Ganiyu Aderounmu, Ayodeji Oluwatope, Clement Onime, Lawrence Kehinde

International Journal of Communications, Network and System Sciences Vol.3 No.8, August 31, 2010

DOI: 10.4236/ijcns.2010.38087 5,828 Downloads 10,847 Views Citations

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