1. Introduction
Customer value is the potential customer’s perception of the worth of a product or service. Value-based pricing (VBP) is a pricing strategy used by some businesses to charge products and services at a rate they believe consumers are willing to pay, as opposed to calculating production costs and applying a standard markup. Artwork, amusement parks and cars are just some of the types of products/services where VBP is used1.
A business that wishes to price in VBP manner, conducts market research in its entire addressable market to understand how each of its potential customers values its product and what they would be willing to pay for it (Hinterhuber, 2014). Nevertheless, even after extensive market research at least some uncertainty as to a consumer’s value for that product will remain. Thus, we assume a formation of a subjective probability distribution by the retailer (R) for a consumer’s valuation.
Further, in addition to price, the nature of the operation is such that it must commit to produce a certain quantity of the product, and if demand turns out to exceed it, sales are lost.
Assuming a homogeneous population, in the sense that each customer’s valuation is drawn from the same probability distribution, the number of customers wishing to buy the product is thus binomially distributed. Kalish (1985) and Huang et al. (2013) also addressed the impact of valuations, but while that stream of research considered a newsvendor who bases her decisions on the expected customer’s demand only, we account for its full distribution. Given the price set by the retailer, the demand may exceed the short-term supply, so the retailer faces a price-setting newsvendor problem (surveyed by Yao et al., 2006 and DeYong, 2020), where the probability that a customer will wish to buy the product is that of her valuation exceeding the product’s price (Krishnan, 2010).
Note that our customer-level fine-grained model is distinct from the well known
random total demand model, a function of price and noise (mostly additive or multiplicative, e.g., Petruzzi and Dada, 1999). It also differs from the model of Schulte and Sachs (2020) which ascribes uncertainty directly to demand, rather than, as in our model, to relevant population’s size which then determines the demand. However, in examples, we assume, like Schulte and Sachs, that the product is such that the relevant population is sparse, and thus potential stocking quantities are small.
Another stream of somewhat related research is the data-driven pricing literature, where historical observations are utilized to form statistical estimates of the demand distribution, which are then fed into an optimization model to yield the pricing and inventory decision (e.g., Harsha et al., 2021 and references therein).
In this work we attempt to find the quantity/price combination which maximizes the retailer’s expected profit for linear and non-linear (Holt et al., 1960) production costs. Initially, we assume that the size of the relevant population of potential buyers is known to the retailer. We then consider the implications of unknown relevant population size, possibly Poisson distributed (not directly the demand distributed Poisson as in Schulte and Sachs).
Finally, we introduce a manufacturer (denoted by M) who has a revenue sharing contract with R, where the parties negotiate the revenue shares and wholesale price as a function of the retail price, using the Nash bargaining solution (NBS), possibly asymmetric (ANBS) (Kalai, 1977). The retailer then selects the retail price which, in turn, determines the revenue shares and wholesale price, and the parties’ expected revenues.
2. The Basic Model
Consider a setting where an expected-profit-maximizing retailer, who upon selecting an order quantity
(integer) and setting the retail price per unit
for the product faces
potential customers. For the retailer the customers’ valuations are random, denoted by
, and follow some subjective distribution
on [0, 1]. A customer would wish to buy (one unit of) the product iff its individual valuation exceeds the price,
. That valuation is assumed to be independent of other customers’ valuations (Mussa & Rosen, 1978; Krishnan, 2010). Thus, the number of customers wishing to buy the product (that is, the number of customers with valuation exceeding the retail price
),
, is binomially distributed with
and
.
Specifically, the probability that
out of the
potential customers have valuations exceeding the price
set by the retailer is given by
,
, where
.(1)
The retailer (who, for now, is assumed to know
), sets
and
, so as to maximize its expected profit, which equals expected revenue minus production costs. We assume that the product/service has no salvage value2.
By (1),
(2)
where
is the unit production cost (we shall use quadratic production costs in a subsequent section). The first sum is the expected number of units sold when all demand can be met, while the second sum is the expected number of units sold, in multiples of
, when entire demand cannot be met. We assume that E(Revenue) from
units is greater than
in the relevant price range. For fixed
does not depend on
. However,
is relevant to finding
, on which
does depend.
Thus, we use a stylized single-period model, where each customer can buy at most one unit. We assume that the price p is upper-bounded, so wlog it is in
.
Hence, this setting resembles the traditional price-setting newsvendor model (Yao et al., 2006), though here customers’ valuations are modeled explicitly. Kalish (1985) (see also Huang et al., 2013), who also explored the consequences of valuations, worked directly solely with the expected sales; So, our model is more detailed as we capture the intricate decisions of the independent individual potential customers.
Our examples will assume that the valuations are distributed as beta on [0, 1]. The standard beta
distribution on [0, 1] has the pdf
,
,
3, where
. For a positive integer
(e.g., Johnson et al., 1995). If
, then
, and
,
;
is increasing in
4.
is a family of distributions, often referred to as
distribution, whose pdf is convex (for
the distribution is uniform). Here
, which is decreasing in
.
In Appendix A we show how to find the
pair which maximizes
for any
for a uniform distribution.
Example:
, so
. We shall use the notation “
” to express
E (profit from m customers and n units). Thus
iff
.
iff
.
iff
.
So
(i.e., expected profit is higher with
than with
, so
is preferred to
) iff
i.e., iff
iff
i.e., iff
iff
,
i.e., iff
.
Can show that
. Thus if
then
(in particular,
); if
then
,
but
impossible; if
then
(in particular,
); if
, then
(if particular,
).
3. Non-Linear Production Costs
Here the production costs are assumed to be quadratic:
,
,
(see Holt et al., 1960), i.e., increasing marginal costs. Like Holt et al., we allow
to be negative to make the model more general. Again, for a fixed
does not depend on the cost parameters.
Example: N = 3
Let
(so
).
If
,
.
If
,
Let
be the optimal price if
. Then it can be shown that
for all
;
, but
.
.
Thus for
,
.
Thus for
,
.
So
;
;
.
Thus for
,
iff
iff
(if
, that always holds).
iff
.
So if
then
For
,
iff
(if
that always holds).
iff
iff
So if
then
and thus
.
4. Potential Customer Population Size Unknown
Thus far, we assumed that the newsvendor knows the potential population size N. Rather, now suppose she is not sure and thinks that
The valuation distribution is assumed to be the same for all realizations of N. Then, as a mixture of probabilities,
(3)
So
(4)
See solution procedure for
in Appendix B.
Example
q = 1
Now specialize to
,
,
:
If
and
,
,
.
q = 2
If
and
, then
and
.
Thus 1 is preferred to 2 iff
.
For q = 3
has no solution in
for
and
.
5. Population Size Distributed Poisson
Suppose that the newsvendor thinks that the number of potential customers follows a Poisson (
) distribution,
The probability that a potential customer will attempt to buy is still
. Note the difference of that model from Schulte and Sacks (2020) who assumed that the demand is Poisson distributed.
For this mixture of Poisson,
For
,
equals
.
For
,
,
.
For
,
,
.
For any distribution of
we can express the expected profit as follows:
(5)
Reorganizing terms and noting that the outer summation of the second term requires at least
customers:
(6)
Note that the revenue expression is composed of two terms, each of which consists of a double summation: The first term sums over the total number of customers and over the number of customers whose valuations exceed the price, which is summed up to and including
, the retailer’s order quantity. The second term considers instances where demand exceeds
, and hence it sums over population size realizations that can give rise to demand greater than
, i.e.,
. For the Poisson distribution,
(7)
(8)
For example if
, i.e.,
, and
,
the optimal expected profit is achieved at
and
, yielding an expected profit of 2.04. For
the optimal expected profit is achieved at
and
, yielding an expected profit of 0.94.
6. Revenue Sharing
The retailer (R) and a manufacturer (M) are to set a revenue sharing contract (Cachon & Lariviere, 2005; Bart et al., 2019). They are going to bargain over the revenue shares
,
and wholesale price (
), for the outcome of which we will use (at first) the symmetric Nash Bargaining Solution (NBS), and then possibly an asymmetric one (ANBS) (e.g., Muthoo, 1999). Note that after
are determined R will set the retail price (
) and associated order quantity (
) to maximize its expected profit. While
will affect the parties’ profits, the bargaining phase takes place before it is selected by R. Meanwhile, M has no direct influence on the retail price.
Valuations are (still) distributed
, i.e., have a
distribution on
. Note the assumption that the retail price is upper bounded. At first, M will have a unit production cost
(where
). Later we shall consider non-linear production costs.
We assume that population size is N = 3. Let the demand be
Then if q = 1,
, and
(9)
So,
(10)
same! So,
can be arbitrary5, between 0 and p, and
.
Let be the expected profit with
, substituted in
is
where
was also substituted for.
(11)
.
q = 2 Let
. So, for
,
equals
α
1:
2:
3:
!
So
can be arbitrary and
,
.(12)
Now substitute
:
.
α
1:
2:
3:
.
q = 3
. Denote
by,
.
So,
.
!
So let
be arbitrary in the range
,
,(13)
while
.
So, .
, so for
distribution
. For
,
.
,
. For
,
.
Asymmetric NBS, N = 3
q = 1. Expected revenue =
;
.
(14)
So
Let
.
Assuming that
, there are thus three solutions:
1)
;
2)
so that solution is not valid;
3)
,
. We shall use that solution.
.
. But
.
So for a
distribution
q = 2
(15)
1)
,
;
2)
, so that solution is not valid;
3)
. We shall use that solution.
To have
need
.
same.
Thus , and .
So, if
.
If
,
. If
,
.
So for
,
, and
.
If
,
,
q = 3
,
. To have
need
.
.
.
Thus
.
For
, if
then
; if
then
;
If
then
; if
, then
, independent of
.
Note that, for all
iff
i.e., iff
; that is, if R is “stronger” than M, its expected profit is higher, as one would expect.
For
, if
then
. If
then
.
7. Concluding Remarks
Potential customers attempt to buy an item only if their valuation for it exceeds its price. Yet these valuations are not known to the price-setter, and she is assumed here to have a
distribution over them. We modeled the retailer as a price-setting newsvendor who faces a (discrete) demand whose randomness is due to the unknown number of valuations which exceed a particular price. That translates to a binomially distributed number of attempted purchases.
In addition to analyzing the basic model and providing examples, we considered several extensions. One is non-linear production costs (in the basic model they are linear); another is an unknown number of potential customers, with a special focus on a Poisson distributed one. We also analyze a retailer/manufacturer revenue sharing scenario, where the parties bargain over revenue shares and wholesale price according to the Nash bargaining solution, symmetric and asymmetric, as functions of retailer then selects; the retailer then selects that price, which, in turn, determines the revenue shares, wholesale price, and the expected profits of the parties.
This work combines elements from Supply Chain Management, Marketing, Economics, Game Theory and Probability Models. In the future one could extend our model by delving deeper into the implications of these disciplines to our setting. For example, to contracts other than revenue sharing, or to a scenario of a retailer selling several products with multinomial number of price-exceeding customers. One could consider a retailer who is not risk-neutral. The production costs can be modeled differently than as quadratic. The number of possible population sizes can be larger than two. A major change in the model would be to make the random population size continuous and their aggregate demand, say, normally distributed.
Acknowledgements
I wish to thank Benny Mantin for contributing to this research at an early stage and Mahmut Parlar for his helpful comments.
Biographical Note
Yigal Gerchak is a Professor Emeritus of Industrial Engineering at Tel Aviv University. Previously a Professor of Management Sciences at the University of Waterloo in Ontario, Canada. He published over 130 articles in refereed journals, many on various topics in manufacturing and service operations management. His research interests also include the areas of Industrial Organization and Probability Models.
Appendix A
Fixing
and differentiating (2) w.r.t. p, we obtain that for
.
For q = 2,
Using the combinatorial sums
we obtain that for
For q = 3,
For each
, the optimality equations need to be solved for
, the result substituted in the objective function and these values compared for the various
s.
Appendix B
If
,
If q = 2,
Using the combinatorial sums from Appendix A,
If
,
should be solved from this equation for the desired pair
. Then the procedure should be repeated for
, etc. The resulting objective values should be compared.
NOTES
1The nature of the product and firm’s strategies occasionally affect customer value in unique ways. As an extreme example, the demand for new Hermés Birkin bags presently far outpaces the supply, which results in those who wish to buy a bag placing an extremely high value on it.
2It is always possible to formulate a newsvendor problem using two parameter, as we do.
3A beta distribution is also defined for
, but its properties in that range are different, so we shall not consider that case.
4By substituting
in (2) and differentiating the expected profit w.r.t.
, one can show that the expected profit is increasing in
which was to be expected in view of the variance being decreasing in
.
5We could set
and work with
, but we shall not do that.