Customer Misbehavior - Articles - Scientific Research Publishing

Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 574 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 136 Downloads 686 Views Citations
Prototyping Large Language Model from Scratch as 1^st Line Customer Engagement & Support Tool (Articles)

Inn Keat Ng, Oscar Yung Qin Koh, Jia Lin Tan, Tong Ming Lim

Journal of Computer and Communications Vol.13 No.5, May 27, 2025

DOI: 10.4236/jcc.2025.135006 94 Downloads 541 Views Citations
Research on the Social Media Marketing Strategy Improvement of Unitel in Angola in the Digital Marketing Era (Articles)

Zeferson Isaias Caita Nolato, Lei Zhang

Open Access Library Journal Vol.12 No.6, June 27, 2025

DOI: 10.4236/oalib.1113602 105 Downloads 785 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 151 Downloads 1,418 Views Citations
Artificial Intelligence in the Restaurant Industry: Transforming Experiences, Operations, and Finances (Articles)

Auther Wang, Ada Wang

Open Journal of Business and Management Vol.14 No.1, January 14, 2026

DOI: 10.4236/ojbm.2026.141025 149 Downloads 1,723 Views Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection (Articles)

Santi Novani, Kyoichi Kijima

Journal of Service Science and Management Vol.5 No.1, March 28, 2012

DOI: 10.4236/jssm.2012.51013 7,579 Downloads 15,369 Views Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study (Articles)

Johnny B. McDonald, Charles R. Needham

Open Journal of Business and Management Vol.8 No.3, May 29, 2020

DOI: 10.4236/ojbm.2020.83084 1,069 Downloads 3,092 Views Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis (Articles)

Yoganandham Govindharaj, Elanchezhian Govindasamy, Govindaraj Arumugam

Journal of Human Resource and Sustainability Studies Vol.9 No.1, March 19, 2021

DOI: 10.4236/jhrss.2021.91009 591 Downloads 2,679 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,972 Downloads 22,970 Views Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs (Articles)

Billy Brian Seaman, Kim Critchlow

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133094 102 Downloads 700 Views Citations
Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.3, May 23, 2013

DOI: 10.4236/ajor.2013.33031 4,459 Downloads 7,101 Views Citations
Cost-Benefit Analysis of Computer-Aided Technology Customization Projects (Articles)

Samar K. Saha

Open Journal of Business and Management Vol.5 No.2, April 14, 2017

DOI: 10.4236/ojbm.2017.52024 1,930 Downloads 3,613 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,660 Downloads 5,864 Views Citations
This article belongs to the Special Issue on Public Management
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,269 Downloads 14,505 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4, December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,802 Downloads 16,827 Views Citations
Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,913 Downloads 20,789 Views Citations
Strategy Orientation Analysis in the Mobile Phone Case Business (Articles)

Ville Isoherranen, Pekka Kess

Modern Economy Vol.2 No.3, July 26, 2011

DOI: 10.4236/me.2011.23043 9,380 Downloads 18,296 Views Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction (Articles)

Rosaria Lombardo, Ermelinda Della Valle

iBusiness Vol.3 No.4, December 9, 2011

DOI: 10.4236/ib.2011.34050 6,238 Downloads 11,871 Views Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals (Articles)

Andi Mwegerano, Pekka Kytösaho, Aulis Tuominen

iBusiness Vol.4 No.2, June 20, 2012

DOI: 10.4236/ib.2012.42013 3,699 Downloads 6,432 Views Citations

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