Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

Study on the Improvement of Fresh Electricity Suppliers Cold Chain Logistics Service Quality (Articles)

Yanhong Liu

Journal of Service Science and Management Vol.9 No.6, December 2, 2016

DOI: 10.4236/jssm.2016.96050 4,806 Downloads 8,767 Views Citations
An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation (Articles)

Rashmi Chatterjee, Rathny Suy

Open Journal of Social Sciences Vol.7 No.4, April 19, 2019

DOI: 10.4236/jss.2019.74019 3,372 Downloads 14,038 Views Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine (Articles)

Nabila Mohamed Abu Sharikh, Majed Mohamed El Farra, Samer Abuzerr, Khalil Madi

Journal of Biosciences and Medicines Vol.7 No.12, December 4, 2019

DOI: 10.4236/jbm.2019.712008 759 Downloads 3,065 Views Citations
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions (Articles)

Yuanle Cheng, Hai Hu

Open Journal of Business and Management Vol.8 No.2, January 16, 2020

DOI: 10.4236/ojbm.2020.82025 1,475 Downloads 3,107 Views Citations
Standardization of Business Processes in the Transportation Sector (Articles)

Drachuk Yurii, Trushkina Nataliia, Serhieieva Olena, Snitko Yelyzaveta, Belyaeva Ganna

Open Journal of Business and Management Vol.9 No.5, September 14, 2021

DOI: 10.4236/ojbm.2021.95125 671 Downloads 3,232 Views Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam (Articles)

Ngo Mai Trang

Open Journal of Social Sciences Vol.10 No.1, January 27, 2022

DOI: 10.4236/jss.2022.101029 654 Downloads 3,746 Views Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals (Articles)

Safaa Ismael Abdel-Satar, Mohamed Abdel Salam Ragheb, Abdel-Nasser Ghanem

Open Access Library Journal Vol.9 No.2, February 18, 2022

DOI: 10.4236/oalib.1108354 354 Downloads 5,303 Views Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate (Articles)

Hajar Al Hubaishi, Abdelrahim Ali

Creative Education Vol.13 No.4, April 29, 2022

DOI: 10.4236/ce.2022.134093 334 Downloads 1,353 Views Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.4, August 18, 2022

DOI: 10.4236/jtts.2022.124033 458 Downloads 2,591 Views Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State (Articles)

David Sesugh Aule, Mamman Saba Jibril, Taye Oluwafemi Adewuyi

Journal of Geographic Information System Vol.15 No.1, January 31, 2023

DOI: 10.4236/jgis.2023.151001 319 Downloads 1,447 Views Citations
The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction (Articles)

Bernabé Fochie Tuebou

Open Journal of Applied Sciences Vol.14 No.9, September 27, 2024

DOI: 10.4236/ojapps.2024.149177 349 Downloads 2,502 Views Citations
Understanding the Effect of Digital Marketing in Achieving Competitive Advantage through the Quality of Banking Service: An Exploratory Study from the Point of View of a Sample of Rafidain Bank Customers in Iraq (Articles)

Ahmed R. Al-Owaidi

Open Journal of Business and Management Vol.12 No.6, October 25, 2024

DOI: 10.4236/ojbm.2024.126195 228 Downloads 1,408 Views Citations
Contribution of Electronic Health Records on Healthcare Service Delivery in Two Selected Regional Hospitals in Eastern Sierra Leone (Articles)

Prince Tongor Mabey, Arrhenius Yusuf Mustapha, Samuel Joseph Bebeley, Marian Mabey

Occupational Diseases and Environmental Medicine Vol.13 No.4, November 20, 2025

DOI: 10.4236/odem.2025.134019 73 Downloads 477 Views Citations
The Mediating Role of Internal Service Quality between Total Quality Management (TQM) Practices and Health Industry Performance in UAE (Articles)

Ayeda Mattar Al Hosani, Kesavan A/L Nallaluthan, Kamarul Bahari Bin Yaakub

Journal of Service Science and Management Vol.19 No.3, June 4, 2026

DOI: 10.4236/jssm.2026.193014 14 Downloads 105 Views Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study (Articles)

Yaser I. Mansour, Suleiman H. Mustafa

Journal of Software Engineering and Applications Vol.4 No.4, April 29, 2011

DOI: 10.4236/jsea.2011.44027 6,728 Downloads 13,451 Views Citations
Use of Spatial Analysis to Assess Geographic Accessibility of Community Pharmacies in São Mateus (Articles)

Brígida Dias Fernandes, Aracelli Ferreira Lírio, Rodrigo Randow de Freitas, Ana Carolina Melchiors

Pharmacology & Pharmacy Vol.4 No.5, August 14, 2013

DOI: 10.4236/pp.2013.45062 4,204 Downloads 6,425 Views Citations
The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative (Articles)

Keya Sen, Stan Ingman

Communications and Network Vol.13 No.1, February 25, 2021

DOI: 10.4236/cn.2021.131002 728 Downloads 2,170 Views Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China (Articles)

Zhide Luo, Ador G. Paulino

Journal of Service Science and Management Vol.16 No.3, May 5, 2023

DOI: 10.4236/jssm.2023.163011 353 Downloads 2,288 Views Citations
Systematic Literature Review on Product and Customer Centricity, Customer Experience, and Loyalty (Articles)

Jairo da Silva Muniz Sobrinho, Murillo de Oliveira Dias, Guilherme Vieira Marcolino, Poliano Bastos da Cruz

Open Journal of Business and Management Vol.13 No.2, March 11, 2025

DOI: 10.4236/ojbm.2025.132049 220 Downloads 1,592 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,772 Downloads 7,169 Views Citations

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