Customer Satisfaction and Employee - Articles - Scientific Research Publishing

Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,280 Downloads 17,315 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,069 Downloads 6,388 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,820 Downloads 7,282 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,734 Downloads 4,355 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 425 Downloads 2,405 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 765 Downloads 7,346 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 217 Downloads 1,768 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 61 Downloads 408 Views Citations
Benefit Model of Knowledge Sharing Behavior (Articles)

Jianying Zhang

Open Journal of Social Sciences Vol.5 No.8, August 14, 2017

DOI: 10.4236/jss.2017.58013 1,547 Downloads 4,947 Views Citations
Fair Employee Treatment and Financial Characteristics of Firms (Articles)

Himanshu Joshi, Prachi Bhatt

Theoretical Economics Letters Vol.9 No.4, April 18, 2019

DOI: 10.4236/tel.2019.94060 1,071 Downloads 2,918 Views Citations
Does the Regional Sense of Social Fairness Really Narrow the Executive-Employee Pay Gap? (Articles)

Ting Guo

Modern Economy Vol.10 No.6, June 28, 2019

DOI: 10.4236/me.2019.106103 859 Downloads 1,946 Views Citations
Research on the Impact of Employee Stock Ownership Plan on Enterprise Innovation (Articles)

Qiuyue Wang

Open Journal of Accounting Vol.10 No.4, October 25, 2021

DOI: 10.4236/ojacct.2021.104012 701 Downloads 3,156 Views Citations
The Effect of Work Life Balance and Compensation on Employee Performance through Employee Engagement as Intervening Variable (Study on Married Women Employees That Have Children in the Production Section of PT Sukuntex Spinning) (Articles)

Aulia Maharani Arianti, Widayanto Soekemi, Reni Shinta Dewi

Journal of Human Resource and Sustainability Studies Vol.10 No.4, November 17, 2022

DOI: 10.4236/jhrss.2022.104041 1,021 Downloads 4,822 Views Citations
The Effect of Employee Engagement on Employee Performance in Ghana’s MSMEs Sector during COVID-19: The Moderating Role of Job Resources (Articles)

Daniel Nkansah, Raymond Gyimah, Daniel Agyemfour-Agyemang Sarpong, James Kwasi Annan

Open Journal of Business and Management Vol.11 No.1, January 16, 2023

DOI: 10.4236/ojbm.2023.111007 1,190 Downloads 7,347 Views Citations
A Framework for Employee Creative and Innovative Behaviour Idea Journey (Articles)

Eleck Shabani Masianoga, Leonard Chakauya

Open Journal of Business and Management Vol.11 No.3, April 28, 2023

DOI: 10.4236/ojbm.2023.113045 351 Downloads 1,716 Views Citations
The Relationship between Job Demands, Job Resources, Employee Burnout, and Employee Engagement in Municipal Government Workers (Articles)

William Thomas Crawford, Whitney James Detar

Journal of Service Science and Management Vol.16 No.4, August 16, 2023

DOI: 10.4236/jssm.2023.164024 689 Downloads 3,467 Views Citations
Influencing Factors and Improvement Strategies of IT Employees’ Work Performance under the Background of Digital Transformation (Articles)

Han Han, Xiaotun Chen

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136217 91 Downloads 620 Views Citations
Impact of Administrative Empowerment on Employee’s Development and Intention to Stay (Articles)

Haitham Mohamed Essam

Journal of Human Resource and Sustainability Studies Vol.14 No.1, March 10, 2026

DOI: 10.4236/jhrss.2026.141007 147 Downloads 620 Views Citations
Measuring Connection at Work: Development and Validation of the Organisational Connection Measure (Articles)

Stephen Cuppello, Mollie Tatlow, David S. Semmelink, Jasmin Kalar, Njabulo Mhlanga, Elcke du Plessis, Janine Victor

Psychology Vol.17 No.4, April 27, 2026

DOI: 10.4236/psych.2026.174025 63 Downloads 1,214 Views Citations
Stoic Leadership and Employee Performance: The Mediating Role of Employee Commitment (Articles)

Jane Chepngeno Sang

Open Access Library Journal Vol.13 No.6, June 22, 2026

DOI: 10.4236/oalib.1115144 33 Downloads 114 Views Citations

First <...789 ...>Last

	[email protected]
	+86 18163351462 (WhatsApp)
	1655362766
	SCIRP WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	[email protected]
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies