Customer Satisfaction and Employee - Articles - Scientific Research Publishing

Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,729 Downloads 6,046 Views Citations
This article belongs to the Special Issue on Public Management
The Great Resignation and Its Cure (Articles)

Derrick C. Darden

Open Journal of Business and Management Vol.11 No.4, July 20, 2023

DOI: 10.4236/ojbm.2023.114093 460 Downloads 2,605 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,385 Downloads 17,252 Views Citations
Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.4, July 12, 2013

DOI: 10.4236/ajor.2013.34037 5,424 Downloads 9,438 Views Citations
Influencing Factors on Tourists’ Purchase Intention for Intangible Cultural Heritage Souvenir: A Case of Wangkui Shadow Souvenir (Articles)

Haiying Liu, Chanchai Bunchapatanasakda, Chuantong Zhang, Shujuan Zhao, Dan Wang

Modern Economy Vol.10 No.11, November 21, 2019

DOI: 10.4236/me.2019.1011142 1,854 Downloads 3,886 Views Citations
Inclusive Leadership: A Catalyst for Organizational Growth and Performance (Articles)

Saptarshi Chakma, Gourab Chakma

Open Journal of Business and Management Vol.13 No.6, October 17, 2025

DOI: 10.4236/ojbm.2025.136206 176 Downloads 1,253 Views Citations
Analysis of Influence of Price to Customer Satisfaction Based on the Prediction Models (Articles)

Kazuhiro Esaki

Intelligent Information Management Vol.5 No.3, May 24, 2013

DOI: 10.4236/iim.2013.53010 7,751 Downloads 16,311 Views Citations
The Role of Sustainability and Innovation in Small Business Transformation in Saudi Arabia (Articles)

Nabil Tarifi

American Journal of Industrial and Business Management Vol.14 No.4, April 24, 2024

DOI: 10.4236/ajibm.2024.144025 398 Downloads 1,708 Views Citations
This article belongs to the Special Issue on Business, Management and Strategy
The Impact of Work Culture and Understanding Capabilities on Change Success (Articles)

Craig Soliz

Open Journal of Business and Management Vol.13 No.1, January 30, 2025

DOI: 10.4236/ojbm.2025.131034 230 Downloads 1,426 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,250 Downloads 3,840 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 2,000 Downloads 8,808 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 513 Downloads 2,619 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 645 Downloads 3,397 Views Citations
Engaging in Social Action at Work: Demographic Differences in Participation (Articles)

Aimee Dars Ellis

Journal of Human Resource and Sustainability Studies Vol.1 No.4, December 31, 2013

DOI: 10.4236/jhrss.2013.14009 3,643 Downloads 6,855 Views Citations
Research on Employee Pressure and Resistance Caused by Organizational Change—A Case Study of Jingyi Network Co., Ltd. (Articles)

Yangyu Zhang

Open Journal of Social Sciences Vol.7 No.5, May 8, 2019

DOI: 10.4236/jss.2019.75005 1,311 Downloads 5,535 Views Citations
Effect of Motivational Strategies on Employee Performance in Nigerian Commercial Banks (Articles)

Taiwo Akinsola, Hadiza Abubakar Saidu, Taiwo Adewale Muritala, Akeem Adewale Bakare

Open Journal of Social Sciences Vol.11 No.9, September 19, 2023

DOI: 10.4236/jss.2023.119024 855 Downloads 6,975 Views Citations
The Power of Gamification in Employee Performance Management (Articles)

A S M Ahsan Uddin, Debobrata Das

Open Journal of Business and Management Vol.11 No.6, November 29, 2023

DOI: 10.4236/ojbm.2023.116188 856 Downloads 5,634 Views Citations
Strategic Leadership and Employee Engagement, Evidences from an African Industrial Setting (Articles)

Hannah Muzee, Vincent Bagire, Muhammed Ngoma

Open Access Library Journal Vol.3 No.8, August 29, 2016

DOI: 10.4236/oalib.1102907 3,163 Downloads 8,674 Views Citations
Winning Ways HR Leaders Reduce Employee Turnover and Employee Replacement Costs (Articles)

Karlita McClinton, Kim A. Critchlow

Open Journal of Business and Management Vol.14 No.4, July 1, 2026

DOI: 10.4236/ojbm.2026.144100 19 Downloads 111 Views Citations
Employee Retention Strategies Used by Private Childcare Owners (Articles)

Velma Williams Sanders, Kim A. Critchlow

Open Journal of Business and Management Vol.14 No.2, March 20, 2026

DOI: 10.4236/ojbm.2026.142068 100 Downloads 403 Views Citations

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