Employee Service Quality - Articles - Scientific Research Publishing

Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,912 Downloads 20,784 Views Citations
Stationary Characteristics of the Single-Server Queue System with Losses and Immediate Service Quality Control (Articles)

Aleksey I. Peschansky

Applied Mathematics Vol.2 No.4, March 31, 2011

DOI: 10.4236/am.2011.24049 5,360 Downloads 9,548 Views Citations
Tariffication Strategies and Charging Effectivity (Articles)

Gustav Cepciansky, Ladislav Schwartz

iBusiness Vol.3 No.3, September 29, 2011

DOI: 10.4236/ib.2011.33041 4,297 Downloads 7,091 Views Citations
Detection and Fortification Analysis of WiMAX Network: With Misbehavior Node Attack (Articles)

Rakesh Kumar Jha, Idris Z. Bholebawa, Upena D. Dalal, A. Vishal Wankhede

International Journal of Communications, Network and System Sciences Vol.5 No.6, June 12, 2012

DOI: 10.4236/ijcns.2012.56046 5,049 Downloads 8,972 Views Citations
Enhancing Smart Grid with Session-Oriented Communication System to Truly Support Reliability and Robustness (Articles)

Augusto V. Neto, Helber W. da Silva, Eduardo C. Cerqueira, Jose Neuman de Souza, Luci Pirmez, Danielo G. Gomes, Flavia C. Delicato, Rui L. Aguiar

Smart Grid and Renewable Energy Vol.3 No.4, November 16, 2012

DOI: 10.4236/sgre.2012.34036 4,887 Downloads 7,395 Views Citations
How to Promote the Service Quality of the Public Sector by Award Mechanism? (Articles)

Yun-Hsiang Tien

Creative Education Vol.3 No.7B, January 9, 2013

DOI: 10.4236/ce.2012.37B007 4,397 Downloads 6,546 Views Citations
Network Coding and Quality of Service for Mobile Ad Hoc Networks (Articles)

Michael Hay, Basil Saeed, Chung-Horng Lung, Thomas Kunz, Anand Srinivasan

International Journal of Communications, Network and System Sciences Vol.7 No.10, October 16, 2014

DOI: 10.4236/ijcns.2014.710042 3,375 Downloads 4,516 Views Citations
Implementation of Machine-to-Machine Solutions Using MQTT Protocol in Internet of Things (IoT) Environment to Improve Automation Process for Electrical Distribution Substations in Colombia (Articles)

Hermes Eslava, Luis Alejandro Rojas, Ramón Pereira

Journal of Power and Energy Engineering Vol.3 No.4, April 14, 2015

DOI: 10.4236/jpee.2015.34014 7,510 Downloads 9,415 Views Citations
A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis (Articles)

Qingliang Meng, Xuan Jiang, Lingling Bian

Journal of Service Science and Management Vol.8 No.3, June 1, 2015

DOI: 10.4236/jssm.2015.83034 6,385 Downloads 9,391 Views Citations
EFRED: Enhancement of Fair Random Early Detection Algorithm (Articles)

Muntadher Abdulkareem, Kassem Akil, Ali Kalakech, Seifedine Kadry

International Journal of Communications, Network and System Sciences Vol.8 No.7, July 29, 2015

DOI: 10.4236/ijcns.2015.87028 3,459 Downloads 4,766 Views Citations
End-to-End Performance Evaluation of TCP Traffic under Multi-Queuing Networks (Articles)

Jean Marie Garcia, Mohamed El Hedi Boussada

International Journal of Communications, Network and System Sciences Vol.9 No.6, June 24, 2016

DOI: 10.4236/ijcns.2016.96021 2,941 Downloads 4,577 Views Citations
This article belongs to the Special Issue on Telecommunications Network
Exact Algorithm to Solve the Minimum Cost Multi-Constrained Multicast Routing Problem (Articles)

Miklos Molnar

Journal of Computer and Communications Vol.4 No.14, November 15, 2016

DOI: 10.4236/jcc.2016.414005 1,471 Downloads 2,659 Views Citations
This article belongs to the Special Issue on Routing Research
Dependability in Future Battle Network System
—Transport Layer Ability to Maintain Quality of Service (Articles)

Veiko Dieves

Wireless Sensor Network Vol.8 No.10, October 30, 2016

DOI: 10.4236/wsn.2016.810017 2,682 Downloads 4,512 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4, April 30, 2019

DOI: 10.4236/tel.2019.94078 1,018 Downloads 2,927 Views Citations
Power Line Communications Networking Method Based on Hybrid Ant Colony and Genetic Algorithm (Articles)

Qianghui Xiao, Huan Jin, Xueyi Zhang

Engineering Vol.12 No.8, August 20, 2020

DOI: 10.4236/eng.2020.128040 546 Downloads 1,500 Views Citations
Monitoring and Evaluation for Quality Service Delivery in Pre-Primary Schools in Murang’a County, Kenya (Articles)

Kamau Joyce Muthoni, Ong’ang’a H. Ouko, Kimamo Githui

Open Journal of Social Sciences Vol.9 No.5, May 25, 2021

DOI: 10.4236/jss.2021.95022 506 Downloads 3,241 Views Citations
A Strategic Research on Young Teachers in Colleges and Universities to Raise Their Enthusiasm for Social Service (Articles)

Wangfang Mao

Creative Education Vol.12 No.12, December 28, 2021

DOI: 10.4236/ce.2021.1212217 248 Downloads 1,355 Views Citations
Factors Influencing Patient-Centered Care in the Primary Health Care Settings: The Impact of the Pandemic Crisis and Nurses’ Experience (Articles)

Adepeju Lateef, Euphemia Mbali Mhlongo

Open Journal of Nursing Vol.12 No.3, March 31, 2022

DOI: 10.4236/ojn.2022.123014 670 Downloads 5,117 Views Citations
Gap Analysis between Women Passengers’ Perception and Expectations about Bus Service: A Case Study on Bangladesh (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.2, April 27, 2022

DOI: 10.4236/jtts.2022.122016 592 Downloads 2,828 Views Citations
ECD Policy Framework and Pre-Primary School Teachers’ Capacity in Quality Service Delivery in Muranga County Kenya (Articles)

Kamau Joyce Muthoni, Ong’ang’a H. Ouko, Kimamo Githui

Open Journal of Social Sciences Vol.10 No.9, August 30, 2022

DOI: 10.4236/jss.2022.109030 344 Downloads 4,395 Views Citations

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