Customer Satisfaction - Articles - Scientific Research Publishing

Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,232 Downloads 17,229 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,018 Downloads 6,297 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,153 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,703 Downloads 4,281 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1, November 28, 2018

DOI: 10.4236/ojbm.2019.71004 1,058 Downloads 2,663 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 377 Downloads 2,284 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 719 Downloads 7,148 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 199 Downloads 1,715 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 48 Downloads 345 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5, November 25, 2011

DOI: 10.4236/me.2011.25096 6,140 Downloads 10,701 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4, August 15, 2014

DOI: 10.4236/ojbm.2014.24031 13,045 Downloads 17,377 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4, August 14, 2015

DOI: 10.4236/jssm.2015.84058 8,014 Downloads 10,674 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3, March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,478 Downloads 4,388 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2, March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,828 Downloads 9,909 Views Citations
The Relationship between Program Evaluation Experiences and Stakeholder Career Satisfaction (Articles)

Saad F. Shawer, Saad A. Alkahtani

Creative Education Vol.3 No.8, December 21, 2012

DOI: 10.4236/ce.2012.38196 5,906 Downloads 9,361 Views Citations
The effect of a wearable visual cue on patient satisfaction survey scores in the acute inpatient rehabilitation setting (Articles)

Anthony J. Pellicane

Health Vol.5 No.6B, June 17, 2013

DOI: 10.4236/health.2013.56A2002 5,294 Downloads 7,498 Views Citations
This article belongs to the Special Issue on Advances in Health Care and Rehabilitation Medicine
Another Look at Job and Life Satisfaction among Employees: Evidence from a Developing Country (Articles)

Faris S. Alghamdi

American Journal of Industrial and Business Management Vol.5 No.1, January 8, 2015

DOI: 10.4236/ajibm.2015.51002 6,146 Downloads 10,080 Views Citations
Evaluation of Patient Satisfaction and Factors Affecting It: A Review of the Literature (Articles)

Fereshteh Farzianpour, Raziye Byravan, Sara Amirian

Health Vol.7 No.11, November 12, 2015

DOI: 10.4236/health.2015.711160 7,165 Downloads 15,827 Views Citations
Satisfaction with Life amongst Psychiatrists and General Physicians: demographic and career variables (Articles)

Yoram Barak, Moshe Tishler, Dov Aizenberg

Open Journal of Psychiatry Vol.1 No.3, October 13, 2011

DOI: 10.4236/ojpsych.2011.13018 4,524 Downloads 8,595 Views Citations
The Effect of a Single Passive Intervention to Improve Patient Satisfaction in an Orthopaedic Service (Articles)

Manit Arora, Ian A. Harris, Lynette McEvoy, Rajat Mittal, Justine M. Naylor

Open Journal of Orthopedics Vol.2 No.2, June 22, 2012

DOI: 10.4236/ojo.2012.22006 7,284 Downloads 10,948 Views Citations

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