Customer Interactive Behavior - Articles - Scientific Research Publishing

Mixed Channel Service Competition Based on Different Service Pattern in Software-as-a-Service (Articles)

Haiqing Hu, Jianyuan Yan

iBusiness Vol.4 No.1, March 31, 2012

DOI: 10.4236/ib.2012.41008 4,286 Downloads 7,810 Views Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market (Articles)

Guenka Petrova, Nikolay Mateev, Dimitar Barumov, Lily Peikova, Maria Dimitrova, Manoela Manova

Modern Economy Vol.4 No.9, September 5, 2013

DOI: 10.4236/me.2013.49060 4,242 Downloads 6,984 Views Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit (Articles)

Anne-Maarit Majanoja, Michael C. Loney, Björn Wörlund, Linnéa Linko, Ville Leppänen

American Journal of Industrial and Business Management Vol.4 No.8, August 25, 2014

DOI: 10.4236/ajibm.2014.48050 5,632 Downloads 8,019 Views Citations
Determinants of Online Banking Adoption among Ghanaian University Students (Articles)

Benjamin B. Angenu, Fedelis Quansah, Abednego F. Okoe

Journal of Service Science and Management Vol.8 No.2, April 1, 2015

DOI: 10.4236/jssm.2015.82020 4,271 Downloads 6,712 Views Citations
A Comparative Study of Competitive Brand Based on Customer-Perceived Value—Evidences from IAT (Articles)

Yaozhong Liu, Qifeng Sun

Open Journal of Social Sciences Vol.3 No.7, July 24, 2015

DOI: 10.4236/jss.2015.37040 4,856 Downloads 8,735 Views Citations
Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5, September 23, 2015

DOI: 10.4236/iim.2015.75021 6,932 Downloads 8,783 Views Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China (Articles)

Junwu Chai, Pengfei Chang, Zhenhua Wang, Yaw Brew

American Journal of Industrial and Business Management Vol.5 No.10, October 27, 2015

DOI: 10.4236/ajibm.2015.510061 4,453 Downloads 8,392 Views Citations
A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree (Articles)

Haiying Ma

American Journal of Industrial and Business Management Vol.5 No.12, December 24, 2015

DOI: 10.4236/ajibm.2015.512078 5,779 Downloads 7,770 Views Citations
Study on the Influence Path of Brand Virtual Community Interaction on Customer Loyalty (Articles)

Shupan Wang, Jinhua Tong, Danting Zhou

Open Journal of Business and Management Vol.4 No.1, January 25, 2016

DOI: 10.4236/ojbm.2016.41016 4,930 Downloads 7,523 Views Citations
Validating Customer Loyalty Model Using Structural Equation Modelling in a Kenyan Hospital (Articles)

Mahuro G. Mbuthia, Egondi Thaddaeus

Open Access Library Journal Vol.2 No.4, April 1, 2015

DOI: 10.4236/oalib.1101213 1,668 Downloads 4,770 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8, July 26, 2016

DOI: 10.4236/me.2016.78087 3,801 Downloads 8,306 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5, September 30, 2016

DOI: 10.4236/iim.2016.85010 3,735 Downloads 13,096 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3, February 14, 2017

DOI: 10.4236/psych.2017.83021 4,798 Downloads 20,574 Views Citations
Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City (Articles)

Farzana Rahman, Tanay Datta Chowdhury, Tanvir Haque, Rezwanur Rahman, Aminul Islam

Journal of Transportation Technologies Vol.7 No.2, April 12, 2017

DOI: 10.4236/jtts.2017.72008 3,234 Downloads 8,973 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,122 Downloads 11,170 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Higher Education Quality and Student Satisfaction Nexus: Evidence from Zambia (Articles)

Bruce Mwiya, Justice Bwalya, Beenzu Siachinji, Shem Sikombe, Hillary Chanda, Moffat Chawala

Creative Education Vol.8 No.7, June 8, 2017

DOI: 10.4236/ce.2017.87076 4,589 Downloads 13,383 Views Citations
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community (Articles)

Shi Zeng

American Journal of Industrial and Business Management Vol.8 No.6, June 14, 2018

DOI: 10.4236/ajibm.2018.86099 1,008 Downloads 3,313 Views Citations
Customer Concentration and Corporate Violations (Articles)

Feng Qian

American Journal of Industrial and Business Management Vol.8 No.11, November 19, 2018

DOI: 10.4236/ajibm.2018.811144 1,237 Downloads 2,902 Views Citations
A Comparison of Service Quality Dimensions in the Mobile Service Market: Evidence from Emerging Markets (Articles)

Mamoun Akroush, Ghazi Samawi, Majdy Zuriekat, Metri Mdanat, Israa Affara, Shuhd Dawood

Theoretical Economics Letters Vol.9 No.2, February 25, 2019

DOI: 10.4236/tel.2019.92021 1,548 Downloads 5,991 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
Online Shopping and Customers’ Satisfaction in Lagos State, Nigeria (Articles)

Omoneye O. Olasanmi

American Journal of Industrial and Business Management Vol.9 No.6, June 30, 2019

DOI: 10.4236/ajibm.2019.96095 7,886 Downloads 16,659 Views Citations

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