Complaint service management - Articles - Scientific Research Publishing

A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda (Articles)

Amandu Yassin Is’haq, Rashid Lubaale, Ndagire Salmah, Eton Marus, Olema Hamza

Open Journal of Business and Management Vol.14 No.1, December 31, 2025

DOI: 10.4236/ojbm.2026.141012 67 Downloads 439 Views Citations
Balancing Tradition and Innovation: A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality (Articles)

Didem Sağındık, Cemal Yükselen

Open Journal of Business and Management Vol.14 No.1, January 6, 2026

DOI: 10.4236/ojbm.2026.141014 85 Downloads 661 Views Citations
A Comparative Study of Community Service Work between China and the United States Based on Deep Learning (Articles)

Jianxiong Liu

Open Journal of Social Sciences Vol.14 No.1, January 7, 2026

DOI: 10.4236/jss.2026.141010 107 Downloads 583 Views Citations
Developing Intelligent Algorithm for Enhancing Robotic Factors Affecting Task Performance Strategical Methods (Articles)

Zhenli Lu, Anas A. Nicola

Advances in Artificial Intelligence and Robotics Research Vol.2 No.1, February 5, 2026

107 Downloads 533 Views Citations
Value-Based Health Care Delivery in Cardiovascular Care: Review of Models and Outcomes (Articles)

Batoul Choueikani, Enaam Rudwan, Zahra Osama Ahmed Babeker, Alidjanov Xodjiakbar Kashipovich, Doaa Mohamed Taha Mohamed, Malaz Kamal Mohamed Hassan, Reem Saeed, Leena Saeed, Ahmed Rudwan

Open Access Library Journal Vol.13 No.2, February 24, 2026

DOI: 10.4236/oalib.1114888 48 Downloads 395 Views Citations
Who Pays for Climate-Resilient WASH? Supplier Perspectives on Pro-Poor Financing and Adaptation in Rural Cambodia (Articles)

Lien Pham

Advances in Applied Sociology Vol.16 No.3, March 9, 2026

DOI: 10.4236/aasoci.2026.163013 54 Downloads 301 Views Citations
E-Service Quality of E-Tailors on E-Repurchase Intention: A Comprehensive Literature Review (Articles)

Ratiyalage Kaushalya Kasunthika, Kanahala Gamage Monali Harshani Wickramarathna

Open Journal of Social Sciences Vol.14 No.3, March 10, 2026

DOI: 10.4236/jss.2026.143006 53 Downloads 340 Views Citations
Organization and Delivery of Refractive Error Services in Francophone Sub-Saharan Africa: A Multicountry Cross-Sectional Study (Articles)

Amassagou Dougnon, Seydou Bakayoko, Nouhoum Guirou, Drissa Coulibaly, Abdoulaye Coulibaly, Sadio Maïga

Open Access Library Journal Vol.13 No.3, March 23, 2026

DOI: 10.4236/oalib.1115047 40 Downloads 218 Views Citations
Language Service in Cross-Border Agricultural E-Commerce: A Sentiment Analysis of Consumer Reviews Based on NLP (Articles)

Jia Yu

Open Access Library Journal Vol.13 No.4, April 23, 2026

DOI: 10.4236/oalib.1115250 15 Downloads 130 Views Citations
The Theories and Paths for College Counselors to Construct a High-Quality Employment Service System (Articles)

Dong Yan, Qingyang Ma, Deqi Yang, Siyu Tan

Advances in Applied Sociology Vol.16 No.4, April 27, 2026

DOI: 10.4236/aasoci.2026.164021 7 Downloads 69 Views Citations
Navigating Troubled Waters: A Public Administration Analysis of Governance Challenges in River Transportation Services in the Gambia (Articles)

Sulayman Ceesay, Matar Ceesay, Sheriff Ceesay

Journal of Service Science and Management Vol.19 No.3, May 21, 2026

DOI: 10.4236/jssm.2026.193012 24 Downloads 219 Views Citations
AI Self-Streaming or KOL Live Streaming with Service Assurance? Pricing and Strategy under Product Returns (Articles)

Linhao Dong, Xiaoya Han, Mengdie Li

Open Journal of Applied Sciences Vol.16 No.5, May 27, 2026

DOI: 10.4236/ojapps.2026.165104 5 Downloads 51 Views Citations
China’s Economic Transformation 2000-2035: Structural Changes, Productivity Changes, and Future Growth Paths (Articles)

Varsha Xueying Liu

Open Journal of Business and Management Vol.14 No.3, May 29, 2026

DOI: 10.4236/ojbm.2026.143085 7 Downloads 55 Views Citations
Research on Dynamic Evaluation Model of Medical Service Quality Based on Proximity Function and Fuzzy Mathematics (Articles)

Zhenmin Liu, Yifan Liu, Xin Zhao, Hanzhen Xiao, Shihui Yu, Jianhui Liu, Yifang Fu, Shuxiong Xiao, Hongsheng Yu

Advances in Pure Mathematics Vol.16 No.5, May 29, 2026

DOI: 10.4236/apm.2026.165020 18 Downloads 167 Views Citations
Common Management Process Model of New TQM Based on the Situation Analysis (Articles)

Kazuhiro Esaki

Intelligent Information Management Vol.8 No.6, November 23, 2016

DOI: 10.4236/iim.2016.86013 2,102 Downloads 4,993 Views Citations
Can a Good Performance Management Technique Improve Public Health Outcome? A Rapid Assessment of Public Health Organization in Nigeria (Articles)

David Akpan

Journal of Human Resource and Sustainability Studies Vol.7 No.2, April 2, 2019

DOI: 10.4236/jhrss.2019.72009 1,557 Downloads 3,852 Views Citations
Knowledge Discovery in Data: A Case Study (Articles)

Ahmed Hammad, Simaan AbouRizk

Journal of Computer and Communications Vol.2 No.5, March 10, 2014

DOI: 10.4236/jcc.2014.25001 5,276 Downloads 9,193 Views Citations
This article belongs to the Special Issue on Information Mining Technology
A Strategic Evaluation on Competency of Karnataka Destinations through Destination Management Organizations (Articles)

Bindi Varghese

American Journal of Industrial and Business Management Vol.6 No.2, February 22, 2016

DOI: 10.4236/ajibm.2016.62010 3,780 Downloads 5,950 Views Citations
The Use of Computerized HRM Systems by Companies in Saudi Arabia (Articles)

Mashhoor Al-Amri, Adlah A. Alessa, Alharthey Bandar Khalaf

American Journal of Industrial and Business Management Vol.6 No.4, April 15, 2016

DOI: 10.4236/ajibm.2016.64037 2,476 Downloads 4,314 Views Citations
Obstacles of New Manufacturing Systems in Libya: Reconnaissance Study in Libyan Environment (Articles)

Entsar Kouni Mohamed Albishti

Open Access Library Journal Vol.9 No.1, January 25, 2022

DOI: 10.4236/oalib.1108345 105 Downloads 917 Views Citations

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