Customer Service Contact model - Articles - Scientific Research Publishing

Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.4, July 12, 2013

DOI: 10.4236/ajor.2013.34037 5,424 Downloads 9,439 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 922 Downloads 4,944 Views Citations
Analysis of Logistics Service Attributes Based on Quantitative Kano Model: A Case Study of Express Delivering Industries in China (Articles)

Qingliang Meng, Nongji Zhou, Jian Tian, Yijia Chen, Fen Zhou

Journal of Service Science and Management Vol.4 No.1, March 8, 2011

DOI: 10.4236/jssm.2011.41007 11,429 Downloads 21,000 Views Citations
The Model of Mobile Knowledge Services System in the Management of Complex Cluster Project (Articles)

Yong Liu, Bingxin Liu

iBusiness Vol.3 No.1, March 10, 2011

DOI: 10.4236/ib.2011.31006 10,513 Downloads 17,781 Views Citations
Improved Radio Network Dimensioning for Real-Time Polling Service on IEEE 802.16 Wireless Networks with QoS Consideration (Articles)

Thiaw Seng Ng, Teong Chee Chuah, Yi Fei Tan

International Journal of Communications, Network and System Sciences Vol.5 No.3, March 21, 2012

DOI: 10.4236/ijcns.2012.53024 4,164 Downloads 7,413 Views Citations
Business Models at Work in the Mobile Service Sector (Articles)

Jeaneth Johansson, Malin Malmström, Diana Chroneer, Maria Ek Styven, Anne Engström, Birgitta Bergvall-Kåreborn

iBusiness Vol.4 No.1, March 31, 2012

DOI: 10.4236/ib.2012.41010 5,892 Downloads 10,958 Views Citations
Dynamic 3-D Indoor Radio Propagation Model and Applications with Radios from 433 MHZ to 2.4 GHz (Articles)

Yiming Ji

International Journal of Communications, Network and System Sciences Vol.5 No.11, November 26, 2012

DOI: 10.4236/ijcns.2012.511079 6,555 Downloads 9,911 Views Citations
A Decision Method for Improving Tourism Industry Service Quality under Budget Constraints (Articles)

Xiaojun Chen, Qingliang Meng, Ling Zhang

Journal of Service Science and Management Vol.8 No.5, October 29, 2015

DOI: 10.4236/jssm.2015.85079 4,086 Downloads 6,349 Views Citations
Evaluation of School Based Assessment Teacher Training Programme (Articles)

Mohd Azmi Mat Yusoff, Jamil Ahmad, Azlin Norhaini Mansor, Rahayu Johari, Kamisah Othman, Norlizah Che Hassan

Creative Education Vol.7 No.4, April 20, 2016

DOI: 10.4236/ce.2016.74065 4,307 Downloads 11,320 Views Citations
Study on the Improvement of Fresh Electricity Suppliers Cold Chain Logistics Service Quality (Articles)

Yanhong Liu

Journal of Service Science and Management Vol.9 No.6, December 2, 2016

DOI: 10.4236/jssm.2016.96050 4,863 Downloads 8,870 Views Citations
Workflow-Based Platform Design and Implementation for Numerical Weather Prediction Models and Meteorological Data Service (Articles)

Xiaoxia Chen, Min Wei, Jing Sun

Atmospheric and Climate Sciences Vol.7 No.3, July 26, 2017

DOI: 10.4236/acs.2017.73025 1,719 Downloads 3,409 Views Citations
A Study on the Innovation of Business Model in Manufacturing Enterprises under the Background of “Internet Plus” (Articles)

Fanzhu Kong, Lily Zhao

Open Journal of Social Sciences Vol.5 No.10, October 13, 2017

DOI: 10.4236/jss.2017.510004 1,424 Downloads 3,691 Views Citations
Bicycle Level of Service Evaluation Method for Urban Road Segment (Articles)

Shinan Shu, Yang Bian, Jian Rong, Shuang Li

Open Journal of Applied Sciences Vol.8 No.2, February 28, 2018

DOI: 10.4236/ojapps.2018.82007 1,231 Downloads 2,993 Views Citations
Innovation and Transformation of Service Business Models through Cloud Technology to Achieve Co-Creation Value within the Service Ecosystem (Articles)

Carlo Alessandro Sirianni, Pierpaolo Singer, Parisa Sabbagh

Journal of Service Science and Management Vol.12 No.1, January 29, 2019

DOI: 10.4236/jssm.2019.121005 1,712 Downloads 4,162 Views Citations
This article belongs to the Special Issue on Business Models in Service Ecosystem Perspective
How to Implement Change in Asthma Management in a Developing Country (Articles)

Uchenna Onubogu

Open Journal of Respiratory Diseases Vol.9 No.1, February 21, 2019

DOI: 10.4236/ojrd.2019.91003 1,111 Downloads 3,271 Views Citations
An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation (Articles)

Rashmi Chatterjee, Rathny Suy

Open Journal of Social Sciences Vol.7 No.4, April 19, 2019

DOI: 10.4236/jss.2019.74019 3,406 Downloads 14,232 Views Citations
A Control Theoretical Model of Web Service Value Development (Articles)

Anthony S. White, Doreen Nielsen, Michael Censlive

Open Journal of Modelling and Simulation Vol.7 No.2, April 25, 2019

DOI: 10.4236/ojmsi.2019.72007 915 Downloads 2,140 Views Citations
Factors Related to the Level of Perceived Quality of Academic and Administrative Services by Users: Case of the National University of the Altiplano, Puno, Peru (Articles)

Juan Inquilla-Mamani, Fermin F. Chaina-Chura

Open Access Library Journal Vol.6 No.7, July 5, 2019

DOI: 10.4236/oalib.1105467 634 Downloads 1,691 Views Citations
Assessing the Major Factors That Affect the Adoption of Information and Communications Technology on Court Service Delivery in Zambia (Articles)

Mable K. Mvula, Jackson Phiri

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113072 376 Downloads 1,888 Views Citations
Research on the Satisfaction Evaluation of High-Speed Railway Passenger Service Based on the Vague Set (Articles)

Xi Chen, Mei Deng, Xiaoyu Deng, Dengheng Zheng

Open Journal of Applied Sciences Vol.15 No.6, June 12, 2025

DOI: 10.4236/ojapps.2025.156108 105 Downloads 590 Views Citations

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