Communication Commission of Kenya; Customer; Mobile Number Portability; Service Provider - Articles

Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,041 Downloads 7,357 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113069 1,010 Downloads 6,397 Views Citations
Effectiveness of Training and Development Programs of Dutch Bangla Bank Limited: A Study on Fast Tracks of Dhaka City (Articles)

Imtiaz U. Ahamed

Journal of Human Resource and Sustainability Studies Vol.12 No.3, September 13, 2024

DOI: 10.4236/jhrss.2024.123033 124 Downloads 991 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 91 Downloads 579 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 152 Downloads 1,434 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,306 Downloads 5,467 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4, August 29, 2023

DOI: 10.4236/jssm.2023.164026 469 Downloads 2,036 Views Citations
The Application of Mobile Money and Mobile Banking to Digital Transformation: State of Play in Burundi and within the Countries of the East African Community (Articles)

Apollinaire Bigirimana, Jérémie Ndikumagenge, Sami Tabbane

Open Journal of Business and Management Vol.12 No.3, May 21, 2024

DOI: 10.4236/ojbm.2024.123087 280 Downloads 1,315 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,270 Downloads 14,509 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 364 Downloads 1,521 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 188 Downloads 933 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,663 Downloads 5,886 Views Citations
This article belongs to the Special Issue on Public Management
Comparison and Design of Decoder in B3G Mobile Communication System (Articles)

Mingxiang GUAN, Mingchuan YANG

Communications and Network Vol.1 No.1, August 18, 2009

DOI: 10.4236/cn.2009.11003 5,614 Downloads 10,329 Views Citations
A Review of Artificial Intelligence Applications in Contemporary Computer Network Technologies (Articles)

Ackim Lutepo, Kai Zhang

Communications and Network Vol.16 No.3, August 20, 2024

DOI: 10.4236/cn.2024.163005 359 Downloads 2,322 Views Citations
The Model of Mobile Knowledge Services System in the Management of Complex Cluster Project (Articles)

Yong Liu, Bingxin Liu

iBusiness Vol.3 No.1, March 10, 2011

DOI: 10.4236/ib.2011.31006 10,429 Downloads 17,670 Views Citations
Authorized Service Vendors in Mobile Terminals Voice (Articles)

Andi Mwegerano, Jyrki Sippola

iBusiness Vol.6 No.1, March 12, 2014

DOI: 10.4236/ib.2014.61003 2,801 Downloads 4,487 Views Citations
P2P & LBS Technology-Based Mobile Police System Design (Articles)

Wei Yao, Ping He, Song Xu

Journal of Computer and Communications Vol.3 No.9, September 15, 2015

DOI: 10.4236/jcc.2015.39006 3,286 Downloads 4,866 Views Citations
An IoT Solution for Reliable Internet-Based Services (Articles)

Nalinee Sophatsathit

Journal of Software Engineering and Applications Vol.11 No.3, March 28, 2018

DOI: 10.4236/jsea.2018.113008 1,260 Downloads 3,001 Views Citations
Examining the Benefits and Challenges Associated with the Use of the Mobile Renewal Service in Ghana (Articles)

Amma Addae-Nketiah

Open Journal of Social Sciences Vol.10 No.4, April 28, 2022

DOI: 10.4236/jss.2022.104033 378 Downloads 1,975 Views Citations
The Impact of Digital Financial Services on Financial Inclusion in Kenya (Articles)

Obed Kipkemboi Tiony, Yingkai Yin

American Journal of Industrial and Business Management Vol.13 No.6, June 30, 2023

DOI: 10.4236/ajibm.2023.136035 1,414 Downloads 9,036 Views Citations

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