Service Delivery Satisfaction - Articles - Scientific Research Publishing

The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1, February 3, 2021

DOI: 10.4236/jssm.2021.141002 970 Downloads 3,779 Views Citations
Gender as a Moderator between Work-Family Conflict and Job Satisfaction of Medical Doctors: The Case of Ghana (Articles)

Adjoa Afedua Nsaful, Jichuan Sheng, Emmanuel Nii Martey

Journal of Human Resource and Sustainability Studies Vol.9 No.2, April 28, 2021

DOI: 10.4236/jhrss.2021.92013 1,096 Downloads 3,085 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5, September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,784 Downloads 16,114 Views Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate (Articles)

Hajar Al Hubaishi, Abdelrahim Ali

Creative Education Vol.13 No.4, April 29, 2022

DOI: 10.4236/ce.2022.134093 354 Downloads 1,403 Views Citations
Strategies for Implementing a “Service Learning Program” in Higher Education Institutions (HEIs): Learning Strategies to Improve Employability (Articles)

Houinsou Dedehouanou

Creative Education Vol.13 No.5, May 26, 2022

DOI: 10.4236/ce.2022.135096 240 Downloads 1,136 Views Citations
This article belongs to the Special Issue on Higher Education
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.4, August 18, 2022

DOI: 10.4236/jtts.2022.124033 478 Downloads 2,658 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113069 1,076 Downloads 6,601 Views Citations
Study Engagement as Mediator between Career Calling and Life Satisfaction (Articles)

Juncheng Zhu, Hua Zhang

Psychology Vol.14 No.12, December 25, 2023

DOI: 10.4236/psych.2023.1412108 269 Downloads 1,079 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 280 Downloads 2,195 Views Citations
The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction (Articles)

Bernabé Fochie Tuebou

Open Journal of Applied Sciences Vol.14 No.9, September 27, 2024

DOI: 10.4236/ojapps.2024.149177 374 Downloads 2,610 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 148 Downloads 1,363 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 113 Downloads 633 Views Citations
Factors Influencing Smartphone Satisfaction among Generation Z: A Contemporary Analysis (Articles)

Rezwan Ul Haque Aubhi, Md. Sohel Rana, Nur-A-Alam Mishad, Shadia Sharmin, Abdullah Al Rakib, Faham Ahmed Kalam

Open Journal of Business and Management Vol.13 No.2, March 21, 2025

DOI: 10.4236/ojbm.2025.132071 269 Downloads 2,676 Views Citations
Research on the Satisfaction Evaluation of High-Speed Railway Passenger Service Based on the Vague Set (Articles)

Xi Chen, Mei Deng, Xiaoyu Deng, Dengheng Zheng

Open Journal of Applied Sciences Vol.15 No.6, June 12, 2025

DOI: 10.4236/ojapps.2025.156108 105 Downloads 592 Views Citations
Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement (Articles)

Merat Ziyarazavi, Christer Magnusson, Torbjorn Tergesten

Journal of Service Science and Management Vol.5 No.4, December 26, 2012

DOI: 10.4236/jssm.2012.54038 4,350 Downloads 7,822 Views Citations
Employee Retention Strategies Used by Private Childcare Owners (Articles)

Velma Williams Sanders, Kim A. Critchlow

Open Journal of Business and Management Vol.14 No.2, March 20, 2026

DOI: 10.4236/ojbm.2026.142068 100 Downloads 404 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,295 Downloads 14,571 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 2,071 Downloads 23,416 Views Citations
Impact of Epidural Analgesia in Labour on Neonatal and Maternal Outcomes (Articles)

Nora Tawhid Söderholm, Sahruh Turkmen

Open Journal of Obstetrics and Gynecology Vol.8 No.9, August 1, 2018

DOI: 10.4236/ojog.2018.89080 1,506 Downloads 4,123 Views Citations
This article belongs to the Special Issue on Labor and Delivery
Service Networks Topological Design (Articles)

Boris S. Verkhovsky

International Journal of Communications, Network and System Sciences Vol.3 No.11, November 23, 2010

DOI: 10.4236/ijcns.2011.311115 5,083 Downloads 9,381 Views Citations

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