Employee Service Quality - Articles - Scientific Research Publishing

Sociodemographic Predictors of Health-Related Quality of Life and Healthcare Service Utilisation among Young Refugees in South Australia (Articles)

Tahereh Ziaian, Helena de Anstiss, Georgia Antoniou, Teresa Puvimanasinghe, Peter Baghurst

Open Journal of Psychiatry Vol.6 No.1, December 25, 2015

DOI: 10.4236/ojpsych.2016.61002 4,449 Downloads 5,935 Views Citations
Performance Comparison of a QoS Aware Routing Protocol for Wireless Sensor Networks (Articles)

Bhaskar Bhuyan, Nityananda Sarma

Communications and Network Vol.8 No.1, February 29, 2016

DOI: 10.4236/cn.2016.81006 3,556 Downloads 5,926 Views Citations
Service Quality Experience and Customers’ Behavioural Intentions in Active Sport Tourism (Articles)

Anna Romiti, Daria Sarti

Modern Economy Vol.7 No.12, November 1, 2016

DOI: 10.4236/me.2016.712127 4,166 Downloads 11,069 Views Citations
This article belongs to the Special Issue on Marketing
Study on the Improvement of Fresh Electricity Suppliers Cold Chain Logistics Service Quality (Articles)

Yanhong Liu

Journal of Service Science and Management Vol.9 No.6, December 2, 2016

DOI: 10.4236/jssm.2016.96050 4,800 Downloads 8,736 Views Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (Articles)

Charles Adusei, Isaac Tweneboah-Koduah

Open Access Library Journal Vol.6 No.1, January 25, 2019

DOI: 10.4236/oalib.1105167 2,379 Downloads 21,092 Views Citations
An Overview of Citizen Satisfaction with Public Service: Based on the Model of Expectancy Disconfirmation (Articles)

Rashmi Chatterjee, Rathny Suy

Open Journal of Social Sciences Vol.7 No.4, April 19, 2019

DOI: 10.4236/jss.2019.74019 3,364 Downloads 14,008 Views Citations
The Impact of Lean Six Sigma Practices on Physiotherapy Services Quality at UNRWA Healthcare Centers, Gaza Strip, Palestine (Articles)

Nabila Mohamed Abu Sharikh, Majed Mohamed El Farra, Samer Abuzerr, Khalil Madi

Journal of Biosciences and Medicines Vol.7 No.12, December 4, 2019

DOI: 10.4236/jbm.2019.712008 759 Downloads 3,051 Views Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms (Articles)

Heri Prabowo, Widji Astuti, Harianto Respati

Open Journal of Business and Management Vol.8 No.1, December 23, 2019

DOI: 10.4236/ojbm.2020.81012 4,822 Downloads 10,034 Views Citations
This article belongs to the Special Issue on Consumer Behavior, Business and Marketing
Analysis of the Problems, Causes and Countermeasures in the Brand Construction of the Postgraduate Entrance Examination Institutions (Articles)

Yuanle Cheng, Hai Hu

Open Journal of Business and Management Vol.8 No.2, January 16, 2020

DOI: 10.4236/ojbm.2020.82025 1,472 Downloads 3,087 Views Citations
Standardization of Business Processes in the Transportation Sector (Articles)

Drachuk Yurii, Trushkina Nataliia, Serhieieva Olena, Snitko Yelyzaveta, Belyaeva Ganna

Open Journal of Business and Management Vol.9 No.5, September 14, 2021

DOI: 10.4236/ojbm.2021.95125 667 Downloads 3,226 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5, September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,731 Downloads 15,903 Views Citations
The Influence of Personal Characteristics on Customers’ Perception of E-Banking Service Quality and Cost Effectiveness in Vietnam (Articles)

Ngo Mai Trang

Open Journal of Social Sciences Vol.10 No.1, January 27, 2022

DOI: 10.4236/jss.2022.101029 653 Downloads 3,738 Views Citations
The Impact of Change Management on the Quality of Health Service Provided “The Moderating Role of Change Resistance”: Field Study of Egyptian Private and Government Hospitals (Articles)

Safaa Ismael Abdel-Satar, Mohamed Abdel Salam Ragheb, Abdel-Nasser Ghanem

Open Access Library Journal Vol.9 No.2, February 18, 2022

DOI: 10.4236/oalib.1108354 354 Downloads 5,294 Views Citations
The Effect of Provided Education Services on Meeting Residents’ Satisfaction in the United Arab Emirates, the Case of Ajman Emirate (Articles)

Hajar Al Hubaishi, Abdelrahim Ali

Creative Education Vol.13 No.4, April 29, 2022

DOI: 10.4236/ce.2022.134093 334 Downloads 1,344 Views Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.3, May 9, 2022

DOI: 10.4236/ojbm.2022.103060 275 Downloads 1,597 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,036 Downloads 7,297 Views Citations
An Analysis of the Women Commuters’ Satisfaction in the Public Bus Service in Bangladesh: A Survey on Local Buses in Major Cities (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.12 No.4, August 18, 2022

DOI: 10.4236/jtts.2022.124033 458 Downloads 2,578 Views Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State (Articles)

David Sesugh Aule, Mamman Saba Jibril, Taye Oluwafemi Adewuyi

Journal of Geographic Information System Vol.15 No.1, January 31, 2023

DOI: 10.4236/jgis.2023.151001 319 Downloads 1,440 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 718 Downloads 7,147 Views Citations
The Digitization of Public Services and Its Contribution to the Quality of Service in Relation to User Satisfaction (Articles)

Bernabé Fochie Tuebou

Open Journal of Applied Sciences Vol.14 No.9, September 27, 2024

DOI: 10.4236/ojapps.2024.149177 342 Downloads 2,474 Views Citations

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