Customer Relationship Management CRM - Articles - Scientific Research Publishing

The Complementary Relationship between Human Resources Accounting and Human Resources Information System (Articles)

Ahmed M. Asfahani

Open Journal of Accounting Vol.10 No.2, April 8, 2021

DOI: 10.4236/ojacct.2021.102004 1,642 Downloads 7,505 Views Citations
Management Share Proprietory and Firm Value: Are There Peculiar Determinants? (Articles)

George William Lokko, Yang Li, Francis Atta Sarpong, Larsey Naphtali Akwetteh

Open Journal of Business and Management Vol.9 No.6, October 21, 2021

DOI: 10.4236/ojbm.2021.96146 393 Downloads 1,409 Views Citations
Improving the Joint Venture Relationship and Working Culture in the Nigeria Oil & Gas Industry (Articles)

Samuel Odusina

Open Journal of Business and Management Vol.10 No.3, May 5, 2022

DOI: 10.4236/ojbm.2022.103058 402 Downloads 2,919 Views Citations
The Impact of Sambhavya-SEL: Strengthening Social and Emotional Competence in Middle School Students (Articles)

Ashish Shrestha, Dev Bandhu Poudel, Purusottam Thapa

Creative Education Vol.16 No.5, May 29, 2025

DOI: 10.4236/ce.2025.165042 133 Downloads 1,299 Views Citations
AI in Medicine: Decision-Making and Relational Vulnerability of Healthcare Professionals (Articles)

Monica Turinici

Health Vol.17 No.10, October 28, 2025

DOI: 10.4236/health.2025.1710088 99 Downloads 875 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,354 Downloads 17,178 Views Citations
Customer Needs in Market-Driven Product Development: Product Management and R&D Standpoints (Articles)

Jukka Majava, Jouko Nuottila, Harri Haapasalo, Kris M. Y. Law

Technology and Investment Vol.5 No.1, February 7, 2014

DOI: 10.4236/ti.2014.51003 12,153 Downloads 20,667 Views Citations
Challenges to the Financial Stability of the Russian Banking Sector in 2020-2024 (Articles)

Stepan Dubinin, Ilia Gurov

Open Journal of Business and Management Vol.13 No.5, August 12, 2025

DOI: 10.4236/ojbm.2025.135159 524 Downloads 2,352 Views Citations
Two Approaches on Implementation of CBR and CRM Technologies to the Spam Filtering Problem (Articles)

Rasim Alguliyev, Saadat Nazirova

Journal of Information Security Vol.3 No.1, December 31, 2011

DOI: 10.4236/jis.2012.31002 4,512 Downloads 9,357 Views Citations
Impact of Customer Relationship Management Practices on Customer’s Satisfaction in Jordan Ahli Bank and Bank Al-Etihad (Articles)

Basman Al Dalayeen

Journal of Service Science and Management Vol.10 No.1, February 28, 2017

DOI: 10.4236/jssm.2017.101007 2,696 Downloads 8,381 Views Citations
New Technologies for Mobile Salesforce Management and CRM (Articles)

Cameron Fisher

American Journal of Industrial and Business Management Vol.7 No.4, April 30, 2017

DOI: 10.4236/ajibm.2017.74040 2,364 Downloads 6,158 Views Citations
The Impact of Cause-Related Marketing Strategies on Switching Intentions: An Applied Study on Private Education Service (Articles)

Mona Abdelreheem, Mohamed A. Ragheb, Passent Tantawi

Open Access Library Journal Vol.8 No.7, July 12, 2021

DOI: 10.4236/oalib.1107489 333 Downloads 1,571 Views Citations
Management Consultancy in Public Sector (Articles)

Samir Novruzov

Open Journal of Business and Management Vol.12 No.4, July 23, 2024

DOI: 10.4236/ojbm.2024.124135 421 Downloads 2,378 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,202 Downloads 3,736 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,970 Downloads 8,681 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 395 Downloads 2,321 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 474 Downloads 2,518 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 569 Downloads 3,197 Views Citations
The Usefulness of Emerging Technologies in the FMCG Industry (Underdeveloped Markets) (Articles)

Vouna Pierre Tibokbe, Subramanian Iyer Shankar

American Journal of Industrial and Business Management Vol.15 No.2, February 24, 2025

DOI: 10.4236/ajibm.2025.152015 285 Downloads 2,998 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,364 Downloads 13,517 Views Citations

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