Customer Satisfaction and Employee - Articles - Scientific Research Publishing

An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch) (Articles)

Jones Kampinda Sambaombe, Jackson Phiri

Open Journal of Business and Management Vol.10 No.1, January 20, 2022

DOI: 10.4236/ojbm.2022.101022 853 Downloads 8,105 Views Citations
Study on Impact Factors of China B & B Customer Satisfaction (Articles)

Heng Gao, Xiaoping Tan

American Journal of Industrial and Business Management Vol.12 No.3, March 23, 2022

DOI: 10.4236/ajibm.2022.123017 508 Downloads 1,789 Views Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example (Articles)

Chen Liang, Chenggang Li

Journal of Service Science and Management Vol.16 No.1, February 9, 2023

DOI: 10.4236/jssm.2023.161002 593 Downloads 4,682 Views Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China (Articles)

Zhide Luo, Ador G. Paulino

Journal of Service Science and Management Vol.16 No.3, May 5, 2023

DOI: 10.4236/jssm.2023.163011 392 Downloads 2,389 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113069 1,074 Downloads 6,588 Views Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services (Articles)

Md. Kamal Uddin, Shelina Nasrin

Open Journal of Business and Management Vol.11 No.5, September 27, 2023

DOI: 10.4236/ojbm.2023.115138 501 Downloads 2,400 Views Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited (Articles)

Mwambo Shabongo, Jackson Phiri

Open Journal of Business and Management Vol.12 No.2, March 28, 2024

DOI: 10.4236/ojbm.2024.122059 409 Downloads 2,014 Views Citations
Exploring Project Managers’ Influence on Client Satisfaction: The UBA Nigeria Perspective (Articles)

Oyekunle David, Tumini Inoma Abbey, Florence Ibeh

Open Journal of Business and Management Vol.12 No.3, May 31, 2024

DOI: 10.4236/ojbm.2024.123100 207 Downloads 900 Views Citations
Evaluation of the Role of Artificial Intelligence on Customer Satisfaction as a Competitive Advantage in the Hospitality Industry in the United States (Articles)

Muntathir Abufawr, Ashraf Alawami, Meshari Attar, Ahmad Ghazi Obaid, Majed Alharbi, Mohammed Alawami, Hashimyah Alawami, Boudjedra Baha Eddine, Boudjedra Mohammed Lamine, Haidar Alzoori, Sajjad Abosaif, Ghassan Bahir, Hassan Alfahke

Technology and Investment Vol.15 No.3, July 10, 2024

DOI: 10.4236/ti.2024.153008 615 Downloads 4,053 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 113 Downloads 632 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 166 Downloads 759 Views Citations
Initial Thoughts on Building Harmonious Labor Relations (Articles)

Xiaowen Zhu, Zhihong Zhang, Mingliang Zhang

Modern Economy Vol.3 No.1, January 5, 2012

DOI: 10.4236/me.2012.31016 6,177 Downloads 10,680 Views Citations
The Impact of Prevalent Destructive Leadership Behaviour on Subordinate Employees in a Firm (Articles)

Quangyen Tran, Yezhuang Tian, Foday Pinka Sankoh

American Journal of Industrial and Business Management Vol.3 No.7, November 22, 2013

DOI: 10.4236/ajibm.2013.37069 7,428 Downloads 12,045 Views Citations
The Effects of Intrinsic and Extrinsic Rewards on Employee Attitudes; Mediating Role of Perceived Organizational Support (Articles)

Ayesha Ajmal, Mohsin Bashir, Muhammad Abrar, Muhammad Mahroof Khan, Shahnawaz Saqib

Journal of Service Science and Management Vol.8 No.4, July 21, 2015

DOI: 10.4236/jssm.2015.84047 19,703 Downloads 28,917 Views Citations
Promotion Incentive, Employee Satisfaction and Commercial Bank Performance (Articles)

Zequn Chen

Open Journal of Social Sciences Vol.8 No.4, April 10, 2020

DOI: 10.4236/jss.2020.84008 1,288 Downloads 3,738 Views Citations
Factors Influencing Employee Retention in the Transport and Logistics Industry (Articles)

Yvonne Sishuwa, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.6, June 11, 2020

DOI: 10.4236/jss.2020.86013 2,569 Downloads 14,053 Views Citations
How Diversity Element Affects the Employee Satisfaction on Workplace. A Research on Al Yusr Industrial Contracting Co. (AYTB), Oil & Gas Industry, Jubail, Saudi Arabia (Articles)

Kamran Nawaz, Mudassar Usman, Ronnie Ram Pearson Japzon, Engr. Hafiz Ghulam Murtaza Qamar, Engr. Muhammad Imran Hashmi, Engr. Ayesha Riaz

Journal of Human Resource and Sustainability Studies Vol.8 No.4, December 16, 2020

DOI: 10.4236/jhrss.2020.84022 1,745 Downloads 7,379 Views Citations
The Impact of Work Stress and the Work Environment in the Organization: How Job Satisfaction Affects Employee Performance? (Articles)

Mochammad Munir Rachman

Journal of Human Resource and Sustainability Studies Vol.9 No.2, June 28, 2021

DOI: 10.4236/jhrss.2021.92021 5,164 Downloads 31,794 Views Citations
The Nexus between Extrinsic Motivation and Employees’ Retention; Do Compensation Packages and Flexible Working Hours Matter? (Articles)

Hani Haddad, Nadin El Khatib, Ahmad Ashaal

Open Journal of Business and Management Vol.11 No.2, March 16, 2023

DOI: 10.4236/ojbm.2023.112028 727 Downloads 4,252 Views Citations
Factors Influencing Job Satisfaction and Their Impact on Employee Productivity in the Production Sector in Saudi Arabia: An Analytical Study (Articles)

Aisha Mirghani Shibeika

Journal of Human Resource and Sustainability Studies Vol.13 No.3, August 4, 2025

DOI: 10.4236/jhrss.2025.133019 265 Downloads 2,015 Views Citations

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