Complaint service management - Articles - Scientific Research Publishing

Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,226 Downloads 3,001 Views Citations
RETRACTED: Enhancing Organizational Leadership, Management Functions, Interpersonal and Intrapersonal Skills for the Civil Service Commission of Timor-Leste: An Action Research Approach (Articles)

Elisa Maria da Silva

Open Journal of Business and Management Vol.8 No.2, February 17, 2020

DOI: 10.4236/ojbm.2020.82030 910 Downloads 2,395 Views Citations
Problems and Solutions of Financial Management Transformation under the Establishment of Financial Shared Service Center (Articles)

Shuqi Jia

Open Journal of Social Sciences Vol.8 No.3, March 20, 2020

DOI: 10.4236/jss.2020.83023 8,661 Downloads 13,187 Views Citations
Influencing Factors of Plastic Waste Pollution Reduction in Kinshasa (Articles)

Orphe Tshinkobo Bukasa, Diana Iskakova, Sherif Abdul Ganiyu, Xing Rong, Meng Li, Jianjun Li

Journal of Geoscience and Environment Protection Vol.8 No.12, December 24, 2020

DOI: 10.4236/gep.2020.812011 1,250 Downloads 5,630 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,499 Views Citations
Fever Outpatient Service of General Hospital Applies “1 + 3 + 3” Emergency Management Mode to Deal with COVID-19 Pandemic (Articles)

Mei Zhang, Wen Yang

Open Journal of Emergency Medicine Vol.9 No.3, September 3, 2021

DOI: 10.4236/ojem.2021.93011 400 Downloads 1,347 Views Citations
Triangular Financial Service: Innovation in Credit Granting (Articles)

Adlane Haffar, Éric Le Fur, Jean-Michel Sahut

Theoretical Economics Letters Vol.14 No.3, June 26, 2024

DOI: 10.4236/tel.2024.143055 184 Downloads 708 Views Citations
Upgrading the Principal’s Mailbox System under the Background of One Stop Online Service (Articles)

Rong Su

Journal of Software Engineering and Applications Vol.18 No.5, May 6, 2025

DOI: 10.4236/jsea.2025.185010 87 Downloads 458 Views Citations
Assessing the Adequacy of Existing Infrastructure in the Management of Electronic Records to Support Service Delivery at the Selected Government Ministries in Kenya (Articles)

Douglas Mwangi Maina, Jane Cherono Maina, Jonai Wabwire

Open Access Library Journal Vol.12 No.8, August 26, 2025

DOI: 10.4236/oalib.1113947 101 Downloads 692 Views Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

American Journal of Industrial and Business Management Vol.9 No.2, February 28, 2019

DOI: 10.4236/ajibm.2019.92026 988 Downloads 3,848 Views Citations
Appraising the Frontiers and Limits of the Inter-American Human Rights System and Its Relevance to International Human Rights Law (Articles)

Enya Nwocha

Beijing Law Review Vol.10 No.1, March 4, 2019

DOI: 10.4236/blr.2019.101011 1,256 Downloads 3,848 Views Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

Journal of Service Science and Management Vol.12 No.3, March 20, 2019

DOI: 10.4236/jssm.2019.123019 1,480 Downloads 3,699 Views Citations
Citizen-Centric Complaint Reporting and Analyzing Mechanism (Articles)

Ahsan Ullah, Tonmoy Singha, Hamidur Rahman Sarker, Fatema Jahan Pia, Afzal Hossain

Journal of Software Engineering and Applications Vol.16 No.6, June 30, 2023

DOI: 10.4236/jsea.2023.166013 364 Downloads 2,246 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,354 Downloads 17,178 Views Citations
Case Study on the Lean Six Sigma Management for Information Technology Service Management Project of G Commercial Bank (Articles)

Yongmei Xu, Fan Zhang, Xiaowen Ye

Technology and Investment Vol.4 No.2, May 24, 2013

DOI: 10.4236/ti.2013.42009 8,648 Downloads 14,151 Views Citations
Optimization of QoS Parameters in Cognitive Radio Using Combination of Two Crossover Methods in Genetic Algorithm (Articles)

Abdelfatah Elarfaoui, Noureddine Elalami

International Journal of Communications, Network and System Sciences Vol.6 No.11, November 19, 2013

DOI: 10.4236/ijcns.2013.611050 4,522 Downloads 7,037 Views Citations
Assessing Ethical Issues in Tax Agencies in Mongolia (Articles)

Oyunbileg Pagjii, Suvdaa Damiran

iBusiness Vol.13 No.2, June 7, 2021

DOI: 10.4236/ib.2021.132007 460 Downloads 1,538 Views Citations
An Evidence-Based Management Approach to HIV/AIDS in Nigeria (Articles)

Tegan Mosugu

World Journal of AIDS Vol.11 No.3, September 28, 2021

DOI: 10.4236/wja.2021.113010 647 Downloads 5,052 Views Citations
The Implications of Psychological Contract on Employee Job Performance in Education Service Delivery: A Study of Ebonyi State University (Articles)

Henry Adeyemi Aluko, Ayodele Aluko, Funke Ogunjimi

Open Journal of Business and Management Vol.10 No.2, March 31, 2022

DOI: 10.4236/ojbm.2022.102053 644 Downloads 5,185 Views Citations
This article belongs to the Special Issue on Organizational and Business Management
Transdisciplinary University Cooperation Project for Sustainable Development and Lifelong Learning: Result of a Cameroonian Plastic Waste Management School Project within the Framework of Greening Africa Together CO₂ Compensation (Articles)

Léonel Nanga-Me-Abengmoni, Lilly Seidler, Merlin Brice Saatsa Tsefack, Franck Thierry Pouomogne

Creative Education Vol.13 No.11, November 11, 2022

DOI: 10.4236/ce.2022.1311219 271 Downloads 1,276 Views Citations

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