Mixed Channel; SaaS; Service; Customer Base - Articles

Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,039 Downloads 7,318 Views Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review (Articles)

Fei Wu, Nadezda Sorokina, Eka Diraksa Putra

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113069 1,008 Downloads 6,374 Views Citations
Effectiveness of Training and Development Programs of Dutch Bangla Bank Limited: A Study on Fast Tracks of Dhaka City (Articles)

Imtiaz U. Ahamed

Journal of Human Resource and Sustainability Studies Vol.12 No.3, September 13, 2024

DOI: 10.4236/jhrss.2024.123033 124 Downloads 988 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 572 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 151 Downloads 1,412 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4, August 29, 2023

DOI: 10.4236/jssm.2023.164026 466 Downloads 2,020 Views Citations
Network-Load Aware Adaptive Channel Access Control for WLAN (Articles)

Xiaoyan Wu, Qinghe Du, Pinyi Ren

Communications and Network Vol.5 No.3C, October 4, 2013

DOI: 10.4236/cn.2013.53B2085 3,155 Downloads 5,195 Views Citations
Service Cooperation Policy in a Dual-Channel Supply Chain under Service Differentiation (Articles)

Jun Chen, Ying Yang

American Journal of Industrial and Business Management Vol.4 No.6, June 26, 2014

DOI: 10.4236/ajibm.2014.46036 3,290 Downloads 5,021 Views Citations
Service Cooperation Incentive Mechanism in a Dual-Channel Supply Chain under Service Differentiation (Articles)

Qiaoru Yang, Meng Zhang

American Journal of Industrial and Business Management Vol.5 No.4, April 28, 2015

DOI: 10.4236/ajibm.2015.54025 3,922 Downloads 5,086 Views Citations
Applying the Service-Profit Chain to Internet Service Businesses (Articles)

Jin-Woo Kim, Michael Richarme

Journal of Service Science and Management Vol.2 No.2, June 17, 2009

DOI: 10.4236/jssm.2009.22013 7,269 Downloads 14,505 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 362 Downloads 1,508 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 914 Views Citations
Health Status and Programs Implemented by the Provincial Government of Catanduanes in Bicol Region, Philippines (Articles)

Marilyn B. Panti

Open Journal of Social Sciences Vol.8 No.5, May 29, 2020

DOI: 10.4236/jss.2020.85029 742 Downloads 5,815 Views Citations
This article belongs to the Special Issue on LGBT Community and Health
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,660 Downloads 5,859 Views Citations
This article belongs to the Special Issue on Public Management
Digital Marketing Communication and Consumer Buying Decision Process in Pandemic Standpoint (COVID-19): An Empirical Study of Bangladeshi Customers’ in Branded Cosmetics Perspective (Articles)

Mamtaj Akter, Nigar Sultana

Open Journal of Business and Management Vol.8 No.6, November 24, 2020

DOI: 10.4236/ojbm.2020.86167 13,834 Downloads 22,313 Views Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis (Articles)

Taurai Muparadzi, Letwin Rodze

Open Journal of Business and Management Vol.9 No.3, May 21, 2021

DOI: 10.4236/ojbm.2021.93063 1,177 Downloads 6,271 Views Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay) (Articles)

Md. Estiak Ibne Monjur, Abu Hurira Rifat, Md. Rasidul Islam, Md. Ratan Bhuiyan

Open Journal of Business and Management Vol.11 No.5, September 21, 2023

DOI: 10.4236/ojbm.2023.115132 1,075 Downloads 7,828 Views Citations
Effect of Mixed Vegetation of Different Heights on Open Channel Flows (Articles)

Xiaonan Tang, Yutong Guan, Ming Li, Hanyi Wang, Jiaze Cao, Suyang Zhang, Nanyu Xiao

Journal of Geoscience and Environment Protection Vol.11 No.3, March 31, 2023

DOI: 10.4236/gep.2023.113017 250 Downloads 1,004 Views Citations
Strategies for Emerging Retailers Modelled on Amazon (Designing a Model for Survival and Success) (Articles)

Farzad Kazemi, Bahara Hosseinzadah, Seyyed Ali Delbari

American Journal of Industrial and Business Management Vol.14 No.12, December 10, 2024

DOI: 10.4236/ajibm.2024.1412081 180 Downloads 1,681 Views Citations
Comparative Study and Analysis of Performances among RNS, DBNS, TBNS and MNS for DSP Applications (Articles)

Rakhi Roy, Debanjana Datta, Somnath Bhagat, Sangita Saha, Amitabha Sinha

Journal of Signal and Information Processing Vol.6 No.2, March 27, 2015

DOI: 10.4236/jsip.2015.62005 3,870 Downloads 5,044 Views Citations

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