Service System Framework - Articles - Scientific Research Publishing

Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,458 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 362 Downloads 1,508 Views Citations
Epidemiological and Medico-Legal Aspects of Occupational Injuries and Diseases (OID) in the Public Sector in Côte d’Ivoire from 2017 to 2021 (Articles)

Aimé Francois Tchicaya, Chimène Pulchérie Guiégui, Any Adjoua Kra, Kouamé Yomi, Sangah Barthélémy Wognin

Occupational Diseases and Environmental Medicine Vol.13 No.3, July 4, 2025

DOI: 10.4236/odem.2025.133007 53 Downloads 349 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 913 Views Citations
Application Value of Personalized Contract Service Package in Community Health Management Service for Diabetic Patients (Articles)

Jing Huang

Journal of Biosciences and Medicines Vol.13 No.8, August 19, 2025

DOI: 10.4236/jbm.2025.138022 53 Downloads 307 Views Citations
Research on the Synergistic Mechanism of Railway Passenger Service Quality Improvement from the Perspective of Brand Leadership
—A Case Study of the “Yuecai” EMU Service Brand (Articles)

Jing Wu

Open Journal of Applied Sciences Vol.15 No.12, December 29, 2025

DOI: 10.4236/ojapps.2025.1512273 39 Downloads 236 Views Citations
Combining Professional Development Activities and Service Learning/Community Service: A Scholarship-Based Project Impacting Engineering College Students (Articles)

Tariq Khraishi, Kristine Denman

Open Journal of Social Sciences Vol.14 No.1, January 7, 2026

DOI: 10.4236/jss.2026.141011 82 Downloads 403 Views Citations
Combining a Safety Management Process with a Safety Framework (Articles)

Derrick Black, Elizabeth Hull, Ken Jackson

Intelligent Information Management Vol.2 No.4, May 7, 2010

DOI: 10.4236/iim.2010.23028 6,911 Downloads 12,460 Views Citations
A Typology of Institutional Frameworks for Organizations (Articles)

Marcel Van Marrewijk

Technology and Investment Vol.1 No.2, May 25, 2010

DOI: 10.4236/ti.2010.12012 7,056 Downloads 11,336 Views Citations
Increasing the Efficiency of Transboundary Water Management: A Regionalization Approach (Articles)

Dirk Huchtemann, Manuel Frondel

Journal of Water Resource and Protection Vol.2 No.6, June 29, 2010

DOI: 10.4236/jwarp.2010.26057 6,331 Downloads 11,237 Views Citations
Governance-Management-Performance (GMP) Framework: A Fundamental Thinking for Improving the Management Performance of Public Projects (Articles)

Yaling Du, Yilin Yin

iBusiness Vol.2 No.3, September 30, 2010

DOI: 10.4236/ib.2010.23036 7,272 Downloads 12,451 Views Citations
On the Risks and Costs Methodologies Applied for the Improvement of the Warranty Management (Articles)

Vicente González Díaz, François Pérès, Adolfo Crespo Márquez

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42023 6,256 Downloads 11,423 Views Citations
Strategy Orientation Analysis in the Mobile Phone Case Business (Articles)

Ville Isoherranen, Pekka Kess

Modern Economy Vol.2 No.3, July 26, 2011

DOI: 10.4236/me.2011.23043 9,380 Downloads 18,296 Views Citations
Developing a Framework to Measure Watershed Sustainability by Using Hydrological/Water Quality Model (Articles)

Aditya Sood, William F. Ritter

Journal of Water Resource and Protection Vol.3 No.11, November 24, 2011

DOI: 10.4236/jwarp.2011.311089 8,284 Downloads 14,648 Views Citations
Framework for Extensible Application Testing (Articles)

Agnieszka Zielińska

Journal of Software Engineering and Applications Vol.5 No.5, May 29, 2012

DOI: 10.4236/jsea.2012.55041 3,988 Downloads 7,243 Views Citations
Is There an Instructional Framework for 21st Century Learning? (Articles)

Shu-Shing Lee, David Hung

Creative Education Vol.3 No.4, August 13, 2012

DOI: 10.4236/ce.2012.34071 8,133 Downloads 15,192 Views Citations
Optimality Theoretic Representation of Stress in Cairene Arabic (Articles)

Rajaa Aquil

Open Journal of Modern Linguistics Vol.2 No.3, September 25, 2012

DOI: 10.4236/ojml.2012.23011 4,022 Downloads 7,953 Views Citations
Rapid and Flexible User-Defined Low-Level Hybridization for Metaheuristics Algorithm in Software Framework (Articles)

S. Masrom, Siti Z. Z. Abidin, N. Omar

Journal of Software Engineering and Applications Vol.5 No.11, November 30, 2012

DOI: 10.4236/jsea.2012.511102 3,801 Downloads 6,069 Views Citations
Advances in Continuous Traumatic Stress Theory: Traumatogenic Dynamics and Consequences of Intergroup Conflict: The Palestinian Adolescents Case (Articles)

Ibrahim A. Kira, Jeffrey S. Ashby, Linda Lewandowski, Abdul Wahhab Nasser Alawneh, Jamal Mohanesh, Lydia Odenat

Psychology Vol.4 No.4, April 12, 2013

DOI: 10.4236/psych.2013.44057 7,860 Downloads 13,169 Views Citations
A Review of an Expert System Design for Crude Oil Distillation Column Using the Neural Networks Model and Process Optimization and Control Using Genetic Algorithm Framework (Articles)

Lekan Taofeek Popoola, Gutti Babagana, Alfred Akpoveta Susu

Advances in Chemical Engineering and Science Vol.3 No.2, April 29, 2013

DOI: 10.4236/aces.2013.32020 8,272 Downloads 14,813 Views Citations

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