Firm to Customer Strategy - Articles - Scientific Research Publishing

Systematic Literature Review on Product and Customer Centricity, Customer Experience, and Loyalty (Articles)

Jairo da Silva Muniz Sobrinho, Murillo de Oliveira Dias, Guilherme Vieira Marcolino, Poliano Bastos da Cruz

Open Journal of Business and Management Vol.13 No.2, March 11, 2025

DOI: 10.4236/ojbm.2025.132049 217 Downloads 1,566 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 572 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 136 Downloads 681 Views Citations
Prototyping Large Language Model from Scratch as 1^st Line Customer Engagement & Support Tool (Articles)

Inn Keat Ng, Oscar Yung Qin Koh, Jia Lin Tan, Tong Ming Lim

Journal of Computer and Communications Vol.13 No.5, May 27, 2025

DOI: 10.4236/jcc.2025.135006 94 Downloads 539 Views Citations
Research on the Social Media Marketing Strategy Improvement of Unitel in Angola in the Digital Marketing Era (Articles)

Zeferson Isaias Caita Nolato, Lei Zhang

Open Access Library Journal Vol.12 No.6, June 27, 2025

DOI: 10.4236/oalib.1113602 105 Downloads 782 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 151 Downloads 1,412 Views Citations
Artificial Intelligence in the Restaurant Industry: Transforming Experiences, Operations, and Finances (Articles)

Auther Wang, Ada Wang

Open Journal of Business and Management Vol.14 No.1, January 14, 2026

DOI: 10.4236/ojbm.2026.141025 149 Downloads 1,714 Views Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection (Articles)

Santi Novani, Kyoichi Kijima

Journal of Service Science and Management Vol.5 No.1, March 28, 2012

DOI: 10.4236/jssm.2012.51013 7,579 Downloads 15,368 Views Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis (Articles)

Yoganandham Govindharaj, Elanchezhian Govindasamy, Govindaraj Arumugam

Journal of Human Resource and Sustainability Studies Vol.9 No.1, March 19, 2021

DOI: 10.4236/jhrss.2021.91009 591 Downloads 2,677 Views Citations
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,972 Downloads 22,954 Views Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs (Articles)

Billy Brian Seaman, Kim Critchlow

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133094 102 Downloads 698 Views Citations
The Moderating Role of Market, Firm and Supply Chain Factors on the Relationship between Information Technology Practices and Supply Chain Agility (Articles)

Inda Sukati, Abu Bakar Hamid, Rohaizat Baharun, Noriza Mohd Jamal

American Journal of Industrial and Business Management Vol.4 No.5, May 29, 2014

DOI: 10.4236/ajibm.2014.45033 4,970 Downloads 7,999 Views Citations
Literature Review on Country-Specific Advantage (Articles)

H. R. Zhang

Journal of Service Science and Management Vol.9 No.2, April 5, 2016

DOI: 10.4236/jssm.2016.92014 8,985 Downloads 12,079 Views Citations
The Political Economy of Financial Repression Policy-Dominated China’s Overheated Housing Market (Articles)

Anqi Lei

Chinese Studies Vol.6 No.4, October 26, 2017

DOI: 10.4236/chnstd.2017.64021 1,245 Downloads 3,031 Views Citations
Threshold Effects of R&D Intensity on Enterprise Performance from the Perspective of Scientific Research Achievements Transformation Ability (Articles)

Yuequn Wei, Guiping Bao

Open Access Library Journal Vol.5 No.7, July 9, 2018

DOI: 10.4236/oalib.1104667 938 Downloads 2,455 Views Citations
Effect of Firm Structure on Corporate Cash Holding (Evidence from Non-Financial Companies) (Articles)

Sher Khan, Zhuangzhuang Peng, Sohail Ahmad, Shahid Mahmood, Ijaz Ahmad

Journal of Financial Risk Management Vol.8 No.1, February 22, 2019

DOI: 10.4236/jfrm.2019.81001 1,600 Downloads 3,931 Views Citations
Top Management Characteristics, Green Supply Chain Management and Corporate Performance
—Moderating Effects of Competition Intensity (Articles)

Lu Liu

Journal of Human Resource and Sustainability Studies Vol.7 No.1, March 20, 2019

DOI: 10.4236/jhrss.2019.71005 2,015 Downloads 4,465 Views Citations
Corporate Governance and Firm Performance in Emerging Markets: Evidence from India (Articles)

Sheeba Kapil, Rakesh Mishra

Theoretical Economics Letters Vol.9 No.6, August 29, 2019

DOI: 10.4236/tel.2019.96129 1,932 Downloads 8,135 Views Citations
Integrating the SRM and Lean Paradigms: The Constructs and Measurements (Articles)

Omar M. Bwaliez, Ismail Abushaikha

Theoretical Economics Letters Vol.9 No.7, September 30, 2019

DOI: 10.4236/tel.2019.97151 1,335 Downloads 2,754 Views Citations
Dividend Payout Effects on Firm Performance in Nigerian Oil and Gas Sector (Articles)

Mahmood Omeiza Adeiza, Abubakar Sabo, Moshood Abdulrasheed Abiola

Open Journal of Social Sciences Vol.8 No.7, July 31, 2020

DOI: 10.4236/jss.2020.87030 1,879 Downloads 4,597 Views Citations

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