Information Technology Service Management Process - Articles

Supply Chain Management (SCM): Its Future Implications (Articles)

Mamun Habib

Open Journal of Social Sciences Vol.2 No.9, August 27, 2014

DOI: 10.4236/jss.2014.29040 11,672 Downloads 17,168 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,688 Downloads 5,817 Views Citations
Measuring Human Risks in Service: A New Model (Articles)

Silvio Barbieri, Emmanuel Fragniere, Yvonne de Grandbois, Pedro Miguel Moreira

Journal of Service Science and Management Vol.10 No.6, December 19, 2017

DOI: 10.4236/jssm.2017.106040 1,541 Downloads 3,716 Views Citations
Cloudysme: An Ontological Framework for Aiding SMEs Adoption of SaaS in a Cloud Environment (Articles)

Richard Ikechukwu Otuka, Abdel-Rahman Tawil, Ameer Al-Nemrat

Journal of Computer and Communications Vol.5 No.14, December 29, 2017

DOI: 10.4236/jcc.2017.514008 1,261 Downloads 2,921 Views Citations
Optimizing a Long-Lived Transaction with Verification Function (Articles)

Shinji Kikuchi, Subhash Bhalla

Journal of Software Engineering and Applications Vol.12 No.9, September 24, 2019

DOI: 10.4236/jsea.2019.129021 740 Downloads 1,641 Views Citations
This article belongs to the Special Issue on Parallel & Distributed Computing
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3, June 10, 2020

DOI: 10.4236/jssm.2020.133033 980 Downloads 4,179 Views Citations
How SMEs Can Create Value for Customers through Emergency Logistics and Human Resource Management under Unexpected Events
—Service-Dominant Logic Perspective (Articles)

Qian Li, Xiaoyan Zhang

Open Journal of Business and Management Vol.9 No.1, January 20, 2021

DOI: 10.4236/ojbm.2021.91014 759 Downloads 1,955 Views Citations
Research on Urban Park Management Problems and Countermeasures from the View of New Public Service Theory—Taking Chengdu as an Example (Articles)

Xuewei Yu

Open Access Library Journal Vol.8 No.8, August 23, 2021

DOI: 10.4236/oalib.1107811 269 Downloads 3,222 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,081 Downloads 7,564 Views Citations
The Impact of Total Quality Management on Health Services Improvement, Sana’a Hospitals, Yemen (2017-2020) (Articles)

Khaled Abdoh Almuntaser Ali, Bakery Moussa Addeeb, Abdulwahed Al-Serouri, Saud Mughalles, Yasser Ghaleb

E-Health Telecommunication Systems and Networks Vol.11 No.3, September 22, 2022

DOI: 10.4236/etsn.2022.113008 12,605 Downloads 17,072 Views Citations
Shared Resource Quality Monitoring and Dynamic Trust Management in a Community Cloud (Articles)

Rodrigue N’goran, Linda N. Vallee, Grâce Y. E. Johnson, Jean-Louis Tetchueng, Yvon Kermarrec, Olivier Asseu

Open Journal of Applied Sciences Vol.12 No.11, November 23, 2022

DOI: 10.4236/ojapps.2022.1211131 261 Downloads 959 Views Citations
Practice and Effectiveness Analysis of Primary Public Health Services in Dahua Town Health Center (Articles)

Yanqun Huang, Guangchao Wei, Lan Zhang, Xiaomei Wei, Xiaoying Wei

Journal of Service Science and Management Vol.18 No.5, October 21, 2025

DOI: 10.4236/jssm.2025.185022 84 Downloads 381 Views Citations
Effects of Intelligent Tutoring Systems (ITS) on Personalized Learning (PL) (Articles)

Yasar Akyuz

Creative Education Vol.11 No.6, June 30, 2020

DOI: 10.4236/ce.2020.116069 4,109 Downloads 13,161 Views Citations
Cost-Benefit Analysis of Computer-Aided Technology Customization Projects (Articles)

Samar K. Saha

Open Journal of Business and Management Vol.5 No.2, April 14, 2017

DOI: 10.4236/ojbm.2017.52024 1,953 Downloads 3,663 Views Citations
A Method for Service-Oriented Personalized Requirements Analysis (Articles)

Huafeng Chen, Keqing He

Journal of Software Engineering and Applications Vol.4 No.1, January 27, 2011

DOI: 10.4236/jsea.2011.41007 6,139 Downloads 11,159 Views Citations
Stationary Characteristics of the Single-Server Queue System with Losses and Immediate Service Quality Control (Articles)

Aleksey I. Peschansky

Applied Mathematics Vol.2 No.4, March 31, 2011

DOI: 10.4236/am.2011.24049 5,392 Downloads 9,599 Views Citations
A Complete and Simple Solution to a Discrete-Time Finite-Capacity BMAP/D/c Queue (Articles)

Nam K. Kim, Mohan L. Chaudhry, Bong K. Yoon, Kilhwan Kim

Applied Mathematics Vol.3 No.12A, December 31, 2012

DOI: 10.4236/am.2012.312A297 3,941 Downloads 6,510 Views Citations
This article belongs to the Special Issue on Probability and Its Applications
The Effect of Gender Differences on the Choice of Banking Services (Articles)

Enav Friedmann, Oded Lowengart

Journal of Service Science and Management Vol.9 No.5, October 10, 2016

DOI: 10.4236/jssm.2016.95041 2,265 Downloads 6,665 Views Citations
A Structural and Generative Approach to Multilayered Software Architectures (Articles)

Georges Edouard Kouamou, Willy Kengne Kungne

Journal of Software Engineering and Applications Vol.10 No.8, July 11, 2017

DOI: 10.4236/jsea.2017.108037 1,689 Downloads 4,182 Views Citations
Development of a Model for International Traveler’s Check-In Process Using Arena Software Tool (Articles)

O. O. Olusanya, J. L. Obetta, M. O. Oyediram, A. W. Elegbede

Engineering Vol.12 No.11, November 30, 2020

DOI: 10.4236/eng.2020.1211057 725 Downloads 2,664 Views Citations

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