Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

Exploring the Commuters’ Willingness-to-Pay and Its Influencing Factors for an Improved Public Bus Service in Dhaka City (Articles)

Ayesha Umme, Kojima Aya, Kubota Hisashi

Journal of Transportation Technologies Vol.13 No.2, February 27, 2023

DOI: 10.4236/jtts.2023.132007 398 Downloads 1,901 Views Citations
Factors Affecting Patient Satisfaction in the UAE’s Healthcare Sector (Articles)

Hameedah Sayani, Immanuel Azaad Moonesar, Lama Zakzak, Mona Mostafa Elsholkamy

Health Vol.15 No.11, November 17, 2023

DOI: 10.4236/health.2023.1511082 390 Downloads 2,087 Views Citations
Effectiveness of Short Message Service Support on Adherence to Chemotherapy Treatment among Patients Attending Cancer Treatment Facilities in Kenya (Articles)

Nebert Kiguhe Mchidi, John P. Oyore, Gordon Ogweno

Open Journal of Nursing Vol.14 No.3, March 29, 2024

DOI: 10.4236/ojn.2024.143007 282 Downloads 1,182 Views Citations
Quality of Service and Security on Cisco Network Devices, Coupled with the Development of a Mobile Application Prototype Software for Server Room Temperature Monitoring (Articles)

Desire Mudenda, Charles Smart Lubobya

Journal of Computer and Communications Vol.12 No.8, August 26, 2024

DOI: 10.4236/jcc.2024.128008 147 Downloads 784 Views Citations
Assessing the Impact of Petrol Service Stations on Selected Physico-Chemical Water Quality Parameters within Port Harcourt Metropolis, Nigeria (Articles)

William Azuka Iyama, Obrieze Chekwa Nnadi, Ini Ubong, Michael Nakara Timothy, Chukwudi Osademe Dollah, Yenor Lekie Gbode, Chukwudi Omeni Egbunefu, Woboroma Stella Emejuru, Preye Nimame, Williams Chinedu Onuegbu

Journal of Geoscience and Environment Protection Vol.12 No.10, October 30, 2024

DOI: 10.4236/gep.2024.1210011 98 Downloads 804 Views Citations
Unveiling Key Service Quality Dimensions in Container Shipping: Enhancing Freight Forwarder Satisfaction in Tanzania (Articles)

Rahel Charles Bunzali, Msabaha Juma Mwendapole, Edrick Johansen Mugisha

Open Journal of Social Sciences Vol.13 No.6, June 30, 2025

DOI: 10.4236/jss.2025.136035 105 Downloads 568 Views Citations
The Research on the Implementation Path of Constructing a High-Quality Employment Service System in Secondary Colleges and Departments of Colleges and Universities (Articles)

Dong Yan, Xiaohua Qiu, Lu Wang

Open Journal of Social Sciences Vol.13 No.10, October 11, 2025

DOI: 10.4236/jss.2025.1310013 68 Downloads 392 Views Citations
Internal Marketing and Public Sector Modernization (Articles)

Elisavet Antoniadou

American Journal of Industrial and Business Management Vol.15 No.12, December 31, 2025

DOI: 10.4236/ajibm.2025.1512094 73 Downloads 410 Views Citations
Balancing Tradition and Innovation: A Case Study on How Brand Equity and Service Quality Shape Revisit Intention in Luxury Hospitality (Articles)

Didem Sağındık, Cemal Yükselen

Open Journal of Business and Management Vol.14 No.1, January 6, 2026

DOI: 10.4236/ojbm.2026.141014 85 Downloads 661 Views Citations
E-Service Quality of E-Tailors on E-Repurchase Intention: A Comprehensive Literature Review (Articles)

Ratiyalage Kaushalya Kasunthika, Kanahala Gamage Monali Harshani Wickramarathna

Open Journal of Social Sciences Vol.14 No.3, March 10, 2026

DOI: 10.4236/jss.2026.143006 53 Downloads 339 Views Citations
The Theories and Paths for College Counselors to Construct a High-Quality Employment Service System (Articles)

Dong Yan, Qingyang Ma, Deqi Yang, Siyu Tan

Advances in Applied Sociology Vol.16 No.4, April 27, 2026

DOI: 10.4236/aasoci.2026.164021 7 Downloads 65 Views Citations
Research on Dynamic Evaluation Model of Medical Service Quality Based on Proximity Function and Fuzzy Mathematics (Articles)

Zhenmin Liu, Yifan Liu, Xin Zhao, Hanzhen Xiao, Shihui Yu, Jianhui Liu, Yifang Fu, Shuxiong Xiao, Hongsheng Yu

Advances in Pure Mathematics Vol.16 No.5, May 29, 2026

DOI: 10.4236/apm.2026.165020 18 Downloads 164 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3, August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,728 Downloads 7,320 Views Citations
Social Media Monitoring (SMM) with CRM in Symantec (Articles)

Lixi Yin

Open Journal of Business and Management Vol.6 No.2, April 27, 2018

DOI: 10.4236/ojbm.2018.62030 1,233 Downloads 3,114 Views Citations
Supply Chain Integration and Customer Relationship Management in the Airline Logistics (Articles)

Muhammad Alshurideh, Nizar M. Alsharari, Barween Al Kurdi

Theoretical Economics Letters Vol.9 No.2, February 27, 2019

DOI: 10.4236/tel.2019.92028 12,273 Downloads 23,004 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
The Effect of Applying Customer Relationship Management in the Higher Educational Sector (Articles)

Nevine Deif, Amr Aly, Sameh Farahat

Open Access Library Journal Vol.6 No.6, June 17, 2019

DOI: 10.4236/oalib.1105436 1,433 Downloads 4,409 Views Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs (Articles)

Billy Brian Seaman, Kim Critchlow

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133094 102 Downloads 711 Views Citations
Requirements of Leading a Quality-Driven Organization (Articles)

Christina Stroh, Terry Oroszi

Open Journal of Leadership Vol.13 No.4, December 30, 2024

DOI: 10.4236/ojl.2024.134028 165 Downloads 1,094 Views Citations
The Effect of Smartwork Environment on Organizational Commitment and Innovative Behavior in the Global Financial Service Industry (Articles)

Myong Ok Kim, Sooyeon Shin

Journal of Service Science and Management Vol.8 No.1, February 16, 2015

DOI: 10.4236/jssm.2015.81014 3,781 Downloads 5,788 Views Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis (Articles)

Taurai Muparadzi, Letwin Rodze

Open Journal of Business and Management Vol.9 No.3, May 21, 2021

DOI: 10.4236/ojbm.2021.93063 1,178 Downloads 6,285 Views Citations

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