Intelligent Customer Service - Articles - Scientific Research Publishing

Design of Teaching Activities for Cultivating Algorithmic Thinking in Middle School Students Based on Teaching Agents (Articles)

Xiulin Ma, Yizibasar Rawa, Fei Wu, Yu Fan

Open Journal of Social Sciences Vol.14 No.4, April 30, 2026

DOI: 10.4236/jss.2026.144036 29 Downloads 187 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,248 Downloads 42,060 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1, January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,647 Downloads 7,737 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3, September 13, 2016

DOI: 10.4236/ib.2016.83006 4,629 Downloads 14,961 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,333 Downloads 5,544 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,614 Downloads 13,585 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2, April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,266 Downloads 3,358 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10, October 17, 2019

DOI: 10.4236/jss.2019.710006 702 Downloads 2,356 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4, November 12, 2021

DOI: 10.4236/ti.2021.124013 714 Downloads 3,787 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12, December 16, 2021

DOI: 10.4236/oalib.1108170 211 Downloads 1,386 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2, March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,521 Downloads 16,408 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2, February 11, 2025

DOI: 10.4236/jcc.2025.132001 199 Downloads 1,206 Views Citations
The Role of Subscription Services in Building Long-Term Customer Loyalty (Articles)

Artur Tatevosian

American Journal of Industrial and Business Management Vol.15 No.11, October 31, 2025

DOI: 10.4236/ajibm.2025.1511084 117 Downloads 722 Views Citations
Customer Centricity, Hyper-Personalization, and New Digital Business Models (Articles)

Snezana Zivcevska-Stalpers

Open Journal of Business and Management Vol.13 No.6, November 25, 2025

DOI: 10.4236/ojbm.2025.136228 235 Downloads 2,117 Views Citations
CSR Impact of Bangladeshi Bank on Consumer Loyalty: Trust and Satisfaction Roles during COVID-19 (Articles)

Md Jahir Uddin Khan, Shouming Chen, Md Zakir Hossain Khan, Md Abid Hasan

Open Journal of Business and Management Vol.13 No.6, November 27, 2025

DOI: 10.4236/ojbm.2025.136233 102 Downloads 577 Views Citations
A Virtualization-Based Service System Development Method (Articles)

Tong Mo, Zhongjie Wang, Xiaofei Xu, Xianzhi Wang

Journal of Service Science and Management Vol.2 No.1, March 21, 2009

DOI: 10.4236/jssm.2009.21001 5,420 Downloads 10,328 Views Citations
Pricing Services in a Grid of Computers Using Priority Segmentation (Articles)

Emmanuel Fragniere, Francesco Moresino

Journal of Service Science and Management Vol.3 No.3, October 8, 2010

DOI: 10.4236/jssm.2010.33040 7,144 Downloads 11,132 Views Citations
Sustainable Services: the Natural Mimicry Approach (Articles)

Adi Wolfson, Dorith Tavor, Shlomo Mark

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42016 6,255 Downloads 11,601 Views Citations
The Impact of Implementing a Portfolio Assessment System on Pre-Service Teachers’ Daily Teaching Reflections on Improvement, Performance and Professionalism (Articles)

Rebecca R. Robichaux, Anthony J. Guarino

Creative Education Vol.3 No.3, June 18, 2012

DOI: 10.4236/ce.2012.33045 5,844 Downloads 9,755 Views Citations
Cloud Computing as an Innovation in GIS & SDI: Methodologies, Services, Issues and Deployment Techniques (Articles)

Mohammad Naghavi

Journal of Geographic Information System Vol.4 No.6, December 31, 2012

DOI: 10.4236/jgis.2012.46062 10,011 Downloads 15,265 Views Citations

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