Importance-Performance Analysis; Critical Incident Technique; Validation - Articles

The Impact of Complaints between Frontline Service Employees on Consumers—Based on Critical Incident Technique (Articles)

Jihua Zhang, Ningning Wang

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83054 1,199 Downloads 3,230 Views Citations
An Importance-Performance Analysis of Primary Health Care Services: Managers vs. Patients Perceptions (Articles)

Francisco J. Miranda, Antonio Chamorro, Luis R. Murillo, Juan Vega

Journal of Service Science and Management Vol.3 No.2, June 29, 2010

DOI: 10.4236/jssm.2010.32028 9,614 Downloads 17,340 Views Citations
Assessing Hualien’s Agrotourism Destination Image and Revisit Intention: A Secondary Analysis Using Importance-Performance Analysis (Articles)

Chun-Nan Lin, Tzu-Hao Yang

Open Access Library Journal Vol.13 No.4, April 7, 2026

DOI: 10.4236/oalib.1115174 33 Downloads 229 Views Citations
Key Factors Influencing Bancassurance Success--Mainland China Evidence (Articles)

Chiang Ku Fan, Yu Hsuang Lee

Journal of Service Science and Management Vol.3 No.4, December 28, 2010

DOI: 10.4236/jssm.2010.34059 9,893 Downloads 18,120 Views Citations
A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis (Articles)

Qingliang Meng, Xuan Jiang, Lingling Bian

Journal of Service Science and Management Vol.8 No.3, June 1, 2015

DOI: 10.4236/jssm.2015.83034 6,420 Downloads 9,497 Views Citations
The Impact of Rural Sports and Leisure Public Services on Residents’ Participation and Life Satisfaction (Articles)

Jun Lei

Chinese Studies Vol.14 No.4, October 22, 2025

DOI: 10.4236/chnstd.2025.144021 101 Downloads 537 Views Citations
Critical Incident Reported in an Obstetric Unit of a Tertiary Care Hospital of a Developing Country, over a Period of Two Years (Articles)

Shemila Abbasi

Open Journal of Obstetrics and Gynecology Vol.7 No.12, November 30, 2017

DOI: 10.4236/ojog.2017.712125 1,193 Downloads 2,994 Views Citations
Using an Interprofessional Lens to Analyze Serious Adverse Events in a Teaching Hospital: An Analysis with the TeamSTEPPS^® Framework (Articles)

Katherine Blondon, Catherine Chenaud

Health Vol.14 No.12, December 7, 2022

DOI: 10.4236/health.2022.1412085 323 Downloads 1,391 Views Citations
Effect of Critical Incident Stress Debriefings on Provider Wellbeing after Adverse Events in the Department of Obstetrics and Gynecology at a Single Tertiary Care Hospital (Articles)

Vivian D. Roan, Kathryn Coyne, Mabel Lee, Corinne Bazella, Marjorie Greenfield, Amy Armstrong

Advances in Anthropology Vol.13 No.2, May 6, 2023

DOI: 10.4236/aa.2023.132007 287 Downloads 1,251 Views Citations
PERT and CPM in Project Management with Practical Examples (Articles)

Karibo Benaiah Bagshaw

American Journal of Operations Research Vol.11 No.4, July 30, 2021

DOI: 10.4236/ajor.2021.114013 4,613 Downloads 76,268 Views Citations
Cyber Resilience through Real-Time Threat Analysis in Information Security (Articles)

Aparna Gadhi, Ragha Madhavi Gondu, Hitendra Chaudhary, Olatunde Abiona

International Journal of Communications, Network and System Sciences Vol.17 No.4, April 30, 2024

DOI: 10.4236/ijcns.2024.174004 398 Downloads 1,899 Views Citations
Development and Preliminary Validation of the Shared Professional Leadership Inventory for Teams (SPLIT) (Articles)

Amelie Grille, Simone Kauffeld

Psychology Vol.6 No.1, January 23, 2015

DOI: 10.4236/psych.2015.61008 8,276 Downloads 15,070 Views Citations
Theorizing Critical Discourse Theory and Analysis for Investigating Mathematics Classrooms (Articles)

Bronwyn Ewing

Creative Education Vol.8 No.13, October 23, 2017

DOI: 10.4236/ce.2017.813140 2,973 Downloads 10,351 Views Citations
Temperature Effects on the Electrical Performance of Large Area Multicrystalline Silicon Solar Cells Using the Current Shunt Measuring Technique (Articles)

Hala Mohamed Abdel Mageed, Ahmed Faheem Zobaa, Mohamed Helmy Abdel Raouf, Abla Hosni Abd El-Rahman, Mohamed Mamdouh Abdel Aziz

Engineering Vol.2 No.11, November 26, 2010

DOI: 10.4236/eng.2010.211112 7,483 Downloads 13,344 Views Citations
Numerical Study Using Statistical and Quantum Approaches for Solving Energy and Navier Stokes Momentum Equations (PDEs) (Articles)

Saeed J. Almalowi

Engineering Vol.14 No.3, March 28, 2022

DOI: 10.4236/eng.2022.143015 373 Downloads 1,317 Views Citations
Exploring the Application of Vibration Analysis Technology in the Medical Field (Articles)

Hong Qin, Mai Xin, Yuhan Cai, Changhua Chen

Journal of Biosciences and Medicines Vol.11 No.6, June 29, 2023

DOI: 10.4236/jbm.2023.116017 223 Downloads 787 Views Citations
Representational Pattern of Discursive Hegemony (Articles)

Ming Liu

Open Journal of Modern Linguistics Vol.3 No.2, June 4, 2013

DOI: 10.4236/ojml.2013.32018 5,917 Downloads 10,522 Views Citations
Opposing Views on the Urgency for Healthcare Changes in the Netherlands: A Temporal Narrative Struggle (Articles)

Martijn van Ooijen, Antonie van Nistelrooij, Marcel Veenswijk

Journal of Service Science and Management Vol.11 No.4, July 31, 2018

DOI: 10.4236/jssm.2018.114024 1,174 Downloads 2,235 Views Citations
Towards a Better Approach: A Critical Analysis of Heritage Preservation Practices (Articles)

Lingran Zhang

Open Journal of Social Sciences Vol.10 No.5, May 9, 2022

DOI: 10.4236/jss.2022.105005 614 Downloads 4,975 Views Citations
Applied Psychometrics: The 3-Faced Construct Validation Method, a Routine for Evaluating a Factor Structure (Articles)

Theodoros A. Kyriazos

Psychology Vol.9 No.8, August 8, 2018

DOI: 10.4236/psych.2018.98117 3,071 Downloads 9,921 Views Citations
This article belongs to the Special Issue on Applied Psychology

First <12 3 ...>Last

	[email protected]
	+86 18163351462 (WhatsApp)
	1655362766
	SCIRP WeChat

All	Title	Abstract	Keywords
DOI	Author	Journal	Affiliation
ISSN	Subject

	[email protected]
	+86 18163351462(WhatsApp)
	1655362766

	Paper Publishing WeChat

Browse Subjects

Publish with us

Home

About SCIRP

Service

Policies