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Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
, April 28, 2024
DOI:
10.4236/jssm.2024.172007
409
Downloads
1,651
Views
Citations
Value Co-Creation Practices in Smart City Ecosystem
(Articles)
Marco Pellicano
,
Mario Calabrese
,
Francesca Loia
,
Gennaro Maione
Journal of Service Science and Management
Vol.12 No.1
, January 11, 2019
DOI:
10.4236/jssm.2019.121003
1,982
Downloads
5,750
Views
Citations
This article belongs to the Special Issue on
Business Models in Service Ecosystem Perspective
Co-Creation with Amateur Designers via Open Innovation
(Articles)
Joosung Lee
,
Ying Wang
American Journal of Industrial and Business Management
Vol.10 No.3
, March 12, 2020
DOI:
10.4236/ajibm.2020.103037
630
Downloads
1,997
Views
Citations
Supply Chain Differentiation: Background, Concept and Examples
(Articles)
Erik Hofmann
,
Stephan Knébel
Journal of Service Science and Management
Vol.9 No.2
, April 18, 2016
DOI:
10.4236/jssm.2016.92020
5,709
Downloads
17,341
Views
Citations
Open Educational Resources Development on Higher Education in a Collaborative Process of Co-Creation
(Articles)
Patrícia Lupion Torres
,
Danielle Cristine Boaron
,
Raquel Pasternak Glitz Kowalski
Creative Education
Vol.8 No.6
, May 17, 2017
DOI:
10.4236/ce.2017.86059
2,008
Downloads
5,242
Views
Citations
This article belongs to the Special Issue on
Collaborative and Group Learning Research
A Study on Customer Prosumption Concept and Its Impact on Enterprise Value Co-Creation
(Articles)
Jiamian Tian
,
Lei Shen
,
Ye Chen
Theoretical Economics Letters
Vol.7 No.7
, December 7, 2017
DOI:
10.4236/tel.2017.77138
1,370
Downloads
4,882
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Co-Creation in the Game Industry: A Case Study in a Brazilian Developer
(Articles)
Marcos Vinicius Cardoso
,
Huoston Rodrigues Batista
,
Ernani Marques da Silva
,
Marcos Antonio Gaspar
,
Ivanir Costa
,
Fábio Luís Falchi de Magalhães
Social Networking
Vol.7 No.1
, January 15, 2018
DOI:
10.4236/sn.2018.71005
1,317
Downloads
3,734
Views
Citations
Service Branding: A Perspective of Value Co-Creation Orientation
(Articles)
Tianze Li
,
Haiying Wei
Journal of Service Science and Management
Vol.11 No.2
, April 28, 2018
DOI:
10.4236/jssm.2018.112018
2,091
Downloads
17,121
Views
Citations
An Analysis of the Motivation of Customer Participation Value Co-Creation in the We-Media: A Study Based on Content Marketing
(Articles)
Xin Wu
,
Feiyan Liu
Open Journal of Business and Management
Vol.6 No.3
, July 30, 2018
DOI:
10.4236/ojbm.2018.63057
2,112
Downloads
5,234
Views
Citations
Innovation and Co-Creation Process within a Service Context: A Matter of Choice or Necessity?
(Articles)
John McManus
,
Barry Ardley
Open Journal of Business and Management
Vol.7 No.1
, November 22, 2018
DOI:
10.4236/ojbm.2019.71002
1,235
Downloads
3,567
Views
Citations
The Influencing Mechanism of Information Sharing Level and Inter-Firm Value Co-Creation: An Empirical Study Based on Synergy Effect
(Articles)
Qiang Liu
American Journal of Industrial and Business Management
Vol.9 No.4
, April 10, 2019
DOI:
10.4236/ajibm.2019.94055
864
Downloads
2,254
Views
Citations
Value Co-Creation: A Literature Review
(Articles)
Xiaonan Fan
,
Yuting Luo
Open Journal of Social Sciences
Vol.8 No.2
, February 24, 2020
DOI:
10.4236/jss.2020.82008
5,974
Downloads
19,029
Views
Citations
Value Co-Creation in Service Recovery: A Combination of Systematic Literature Review and Meta-Analytic Research
(Articles)
Mo Zhang
,
Shan Jin
Journal of Service Science and Management
Vol.13 No.2
, April 29, 2020
DOI:
10.4236/jssm.2020.132026
1,031
Downloads
3,332
Views
Citations
Co-Creation of a Working Model to Improve Sexual Health for Persons Living with Rheumatological Diseases
(Articles)
Kristina Areskoug-Josefsson
,
Sara Hjalmarsson
,
Mathilda Björk
,
Annette Sverker
Open Journal of Rheumatology and Autoimmune Diseases
Vol.10 No.3
, June 9, 2020
DOI:
10.4236/ojra.2020.103013
553
Downloads
1,817
Views
Citations
The Role of New Technologies in Value Co-Creation Processes: Healthcare Management and the National Health System as a System of Services
(Articles)
Armando Masucci
,
Antonietta Megaro
,
Carlo Alessandro Sirianni
Journal of Service Science and Management
Vol.14 No.2
, April 28, 2021
DOI:
10.4236/jssm.2021.142012
1,200
Downloads
3,841
Views
Citations
An Investigation of Rural Spatial Value Co-Creation Using Sociological Field Theory: A Case Study of Xiaozhou Village in Guangzhou
(Articles)
Liaoji Zheng
,
Yiyan Guo
,
Peng Zhang
,
Sanxi Li
,
Yan Tu
,
Yuan Lu
Sociology Mind
Vol.13 No.3
, June 30, 2023
DOI:
10.4236/sm.2023.133009
331
Downloads
1,283
Views
Citations
Collaborative Value Creation in City Image Communication from a New Media Perspective: A Case Study of "Zibo Barbecue"
(Articles)
Shuai Ma
,
Yanwei Huang
,
Anqi Pan
Open Journal of Business and Management
Vol.11 No.4
, July 14, 2023
DOI:
10.4236/ojbm.2023.114085
332
Downloads
1,630
Views
Citations
Building Cities of Semi Sovereigns: Boundaries of Citizens Co-Creation in Emerging Cities in Uganda
(Articles)
Stella B. Kyohairwe
,
Gerald K. Karyeija
,
Edgar K. Mwesigye
Current Urban Studies
Vol.12 No.1
, March 19, 2024
DOI:
10.4236/cus.2024.121003
280
Downloads
1,201
Views
Citations
Influence of Intercompany Collaboration for Innovation on Organizational Sustainability of Textile Industry in Rift Valley Region, Kenya
(Articles)
Joseph Akaka Madara
,
Paul Gesimba
,
Antony Odek
Open Access Library Journal
Vol.12 No.9
, September 17, 2025
DOI:
10.4236/oalib.1114180
53
Downloads
331
Views
Citations
Knowledge Space Concept and Its Application for Servitizing Manufacturing Industry
(Articles)
H. M. Belal
,
Kunio Shirahada
,
Michitaka Kosaka
Journal of Service Science and Management
Vol.5 No.2
, May 22, 2012
DOI:
10.4236/jssm.2012.52023
5,386
Downloads
10,594
Views
Citations
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