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Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
, May 9, 2022
DOI:
10.4236/ojbm.2022.103060
305
Downloads
1,676
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
, January 19, 2024
DOI:
10.4236/jss.2024.121008
766
Downloads
7,354
Views
Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
, August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,442
Downloads
6,529
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
, November 12, 2021
DOI:
10.4236/ti.2021.124013
717
Downloads
3,797
Views
Citations
Tradability of Services: The Role of Identity Maintenance
(Articles)
Peter Zweifel
Journal of Service Science and Management
Vol.14 No.3
, June 24, 2021
DOI:
10.4236/jssm.2021.143022
388
Downloads
1,225
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
, September 10, 2009
DOI:
10.4236/jssm.2009.23023
10,639
Downloads
22,354
Views
Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services
(Articles)
Ertan Çinar
,
Ahmet Veral
,
Soner Demirel
Theoretical Economics Letters
Vol.7 No.3
, April 6, 2017
DOI:
10.4236/tel.2017.73031
1,754
Downloads
3,114
Views
Citations
This article belongs to the Special Issue on
Transport Economics & Policy
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
, September 14, 2021
DOI:
10.4236/ojbm.2021.95124
943
Downloads
5,540
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
, September 27, 2023
DOI:
10.4236/ojbm.2023.115138
501
Downloads
2,403
Views
Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis
(Articles)
Yoganandham Govindharaj
,
Elanchezhian Govindasamy
,
Govindaraj Arumugam
Journal of Human Resource and Sustainability Studies
Vol.9 No.1
, March 19, 2021
DOI:
10.4236/jhrss.2021.91009
615
Downloads
2,729
Views
Citations
The Role of Subscription Services in Building Long-Term Customer Loyalty
(Articles)
Artur Tatevosian
American Journal of Industrial and Business Management
Vol.15 No.11
, October 31, 2025
DOI:
10.4236/ajibm.2025.1511084
117
Downloads
728
Views
Citations
Effective Strategies Used by Trinidad and Tobago Financial Institution Leaders to Attract and Retain SMEs
(Articles)
Billy Brian Seaman
,
Kim Critchlow
Open Journal of Business and Management
Vol.13 No.3
, May 14, 2025
DOI:
10.4236/ojbm.2025.133094
134
Downloads
798
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
, March 20, 2018
DOI:
10.4236/jcc.2018.63003
3,124
Downloads
6,884
Views
Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank
(Articles)
Cynthia Chungu
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.3
, May 23, 2024
DOI:
10.4236/ojbm.2024.123093
499
Downloads
3,702
Views
Citations
Maximizing the Impact of Innovative Marketing Automation Technologies in Financial Services
(Articles)
Priyal Borole
Voice of the Publisher
Vol.10 No.2
, June 18, 2024
DOI:
10.4236/vp.2024.102013
138
Downloads
770
Views
Citations
Optional Agreement Patterns in Igbo
(Articles)
Ifeoma M. Nweze
,
Greg O. Obiamalu
Open Journal of Modern Linguistics
Vol.6 No.2
, April 15, 2016
DOI:
10.4236/ojml.2016.62009
3,427
Downloads
5,459
Views
Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements
(Articles)
Dongping Tong
Beijing Law Review
Vol.14 No.2
, June 21, 2023
DOI:
10.4236/blr.2023.142048
219
Downloads
1,252
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
, September 18, 2021
DOI:
10.4236/ajibm.2021.119059
922
Downloads
4,947
Views
Citations
Handling Observations with Low Interrater Agreement Values
(Articles)
Gensheng Liu
,
Mohammad M. Amini
,
Emin Babakus
,
Marla B. Royne Stafford
Journal of Analytical Sciences, Methods and Instrumentation
Vol.1 No.2
, December 16, 2011
DOI:
10.4236/jasmi.2011.12002
4,233
Downloads
9,241
Views
Citations
Carbon Emission Allocation and Efficiency of EU Countries
(Articles)
Ming-Chung Chang
Modern Economy
Vol.3 No.5
, September 29, 2012
DOI:
10.4236/me.2012.35078
6,278
Downloads
9,210
Views
Citations
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