Customer Focus - Articles - Scientific Research Publishing

Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 106 Downloads 769 Views Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community (Articles)

Hai Hu, Dongpu Li

Open Journal of Business and Management Vol.7 No.1, January 3, 2019

DOI: 10.4236/ojbm.2019.71010 1,153 Downloads 2,417 Views Citations
Strategy Orientation Analysis in the Mobile Phone Case Business (Articles)

Ville Isoherranen, Pekka Kess

Modern Economy Vol.2 No.3, July 26, 2011

DOI: 10.4236/me.2011.23043 9,380 Downloads 18,296 Views Citations
An Examination of the Effects of Competitive Strategies on Customer Satisfaction in the Zambian Telecommunication Industry (Articles)

Maximo Mutemba, Terence Malama

American Journal of Industrial and Business Management Vol.14 No.7, July 31, 2024

DOI: 10.4236/ajibm.2024.147052 212 Downloads 1,375 Views Citations
Analyzing the Role of Big Data in Enhancing Organizational Adaptability (Articles)

Ragaa Nasr Ahmed, Haitham Mohamed Essam

Journal of Human Resource and Sustainability Studies Vol.13 No.4, December 22, 2025

DOI: 10.4236/jhrss.2025.134031 71 Downloads 512 Views Citations
An Introduction of Regulatory Focus Theory and Its Recently Related Researches (Articles)

Wenlong Cui, Maolin Ye

Psychology Vol.8 No.6, April 30, 2017

DOI: 10.4236/psych.2017.86054 2,890 Downloads 10,637 Views Citations
Is Choking under Pressure a Consequence of Skill-Focus or Increased Distractibility? Results from a Tennis Serve Task (Articles)

Chris Englert, Raôul R. D. Oudejans

Psychology Vol.5 No.9, July 21, 2014

DOI: 10.4236/psych.2014.59116 6,625 Downloads 12,424 Views Citations
The Qualitative Analysis for a Class Nonlinear Systems with High Degree (Articles)

Songlin Chen, Yajie Du

Journal of Applied Mathematics and Physics Vol.6 No.5, May 22, 2018

DOI: 10.4236/jamp.2018.65087 716 Downloads 1,611 Views Citations
A New Analysis Method for Locating the Focus and for Estimating the Size of the Focus of the Backscatter Light of a LIDAR System (Articles)

Nianwen Cao, Weiyuan Wang, Yonghua Wu, Fred Moshary, Zhongrong Chen, Jiansong Huang

Journal of Electromagnetic Analysis and Applications Vol.2 No.3, April 12, 2010

DOI: 10.4236/jemaa.2010.23026 5,438 Downloads 9,316 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 879 Downloads 4,827 Views Citations
Plasma Focus Studies in Serbia (Articles)

Vladimir Udovičić, Nikola Veselinović, Dušan Joksimović, Radomir Banjanac, Dimitrije Maletić, Dejan Joković, Dragan Lukić

Journal of Modern Physics Vol.5 No.2, January 22, 2014

DOI: 10.4236/jmp.2014.52013 3,771 Downloads 6,342 Views Citations
This article belongs to the Special Issue on Fusion and Plasma Physics
Approaching the Direct Object Pronouns: How Much Grammatical Form Is Necessary in Instruction? (Articles)

Melanie L. D’Amico

Open Journal of Modern Linguistics Vol.3 No.4, November 5, 2013

DOI: 10.4236/ojml.2013.34041 5,542 Downloads 9,433 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,202 Downloads 3,736 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,970 Downloads 8,681 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 395 Downloads 2,321 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 474 Downloads 2,515 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 569 Downloads 3,195 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,363 Downloads 13,509 Views Citations
Semantic Priming of Attention Focus: Evidence for Short- and Long-Term Effects (Articles)

Stefanie Hüttermann, Daniel Memmert, Otmar Bock

Psychology Vol.3 No.2, February 23, 2012

DOI: 10.4236/psych.2012.32019 5,006 Downloads 9,464 Views Citations
Perception on Cyber Terrorism: A Focus Group Discussion Approach (Articles)

Rabiah Ahmad, Zahri Yunos, Shahrin Sahib, Mariana Yusoff

Journal of Information Security Vol.3 No.3, July 25, 2012

DOI: 10.4236/jis.2012.33029 8,785 Downloads 15,596 Views Citations

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