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Affiliation
ISSN
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Coordinated Low-Carbon Demand Response of Customer Directrix Load with Cross-Elastic Incentives
(Articles)
Qibo Luo
,
Dong Han
Journal of Power and Energy Engineering
Vol.14 No.3
, March 26, 2026
DOI:
10.4236/jpee.2026.143005
72
Downloads
268
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
, September 18, 2021
DOI:
10.4236/ajibm.2021.119059
922
Downloads
4,938
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
, March 30, 2018
DOI:
10.4236/ajibm.2018.83053
1,248
Downloads
3,831
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
, February 20, 2020
DOI:
10.4236/ajibm.2020.102025
2,000
Downloads
8,804
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
, June 16, 2022
DOI:
10.4236/jss.2022.106002
419
Downloads
2,368
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
, August 9, 2022
DOI:
10.4236/jssm.2022.154028
513
Downloads
2,612
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
, September 28, 2023
DOI:
10.4236/ojbm.2023.115145
645
Downloads
3,388
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
, May 27, 2022
DOI:
10.4236/ajibm.2022.125052
1,395
Downloads
13,635
Views
Citations
Annual Maximum Loads Estimation Modeling for Kingdom of Bahrain
(Articles)
Isa S. Qamber
Engineering
Vol.5 No.1B
, January 15, 2013
DOI:
10.4236/eng.2013.51B019
5,770
Downloads
7,614
Views
Citations
Peak Load Modeling for Kingdom of Bahrain
(Articles)
Isa S. Qamber
Journal of Software Engineering and Applications
Vol.5 No.12B
, January 18, 2013
DOI:
10.4236/jsea.2012.512B010
4,209
Downloads
6,164
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
, April 8, 2011
DOI:
10.4236/jilsa.2011.32011
9,273
Downloads
17,295
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
, June 16, 2011
DOI:
10.4236/jssm.2011.42020
9,058
Downloads
17,346
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
, October 24, 2013
DOI:
10.4236/eng.2013.510A006
4,065
Downloads
6,377
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
, December 23, 2013
DOI:
10.4236/ajibm.2013.38079
10,515
Downloads
18,642
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
, October 27, 2015
DOI:
10.4236/jss.2015.310021
4,820
Downloads
7,275
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
, March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,732
Downloads
4,346
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
, April 28, 2018
DOI:
10.4236/ajibm.2018.84070
4,370
Downloads
12,631
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
, November 28, 2018
DOI:
10.4236/ojbm.2019.71004
1,099
Downloads
2,744
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
, February 28, 2020
DOI:
10.4236/jss.2020.82023
1,269
Downloads
4,014
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
, September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,779
Downloads
16,093
Views
Citations
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