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Hays, J. M., & Hill, A. V. (2001). A Preliminary Investigation of the Relationships between Employee Motivation/Vision, Service Learning, and Perceived Service Quality. Journal of Operations Management, 19, 335-349.
https://doi.org/10.1016/s0272-6963(00)00061-9

has been cited by the following article:

• TITLE: Assessing the Mediating Role of Motivation in the Relationship between Training and Development and Employee Performance: A Study of Takoradi Hotels

  AUTHORS: Adelaide Spio-Kwofie, Emzara Ansah Sam, Georgina Dadson, Pearl Aba Eshun

  KEYWORDS: Training and Development, Employee Motivation, Employee Performance, Hospitality Industry, Mediation Analysis, PLS-SEM

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.16 No.11, November 13, 2026

  ABSTRACT: In the hospitality sector, training and development are considered important factors associated with employee performance, yet the relationships underlying this association remain poorly understood, especially in developing countries. This study investigated the mediating role of employee motivation in the relationship between training and development and employee performance in the hotel industry in Takoradi Metropolis, Ghana. The study employed an explanatory quantitative research design grounded in Human Capital Theory and Herzberg’s Two-Factor Theory. We collected data from 296 employees across ten registered one- to four-star hotels using a structured questionnaire and used Partial Least Squares Structural Equation Modelling to test the hypothesised relationships. Training and development were significantly and positively associated with both employee motivation (β = 0.627, p p p p