Customer Service - Articles - Scientific Research Publishing

Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,897 Downloads 11,190 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2, February 23, 2012

DOI: 10.4236/psych.2012.32030 7,751 Downloads 15,714 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3, September 28, 2012

DOI: 10.4236/ib.2012.43030 5,573 Downloads 9,410 Views Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda (Articles)

Huaiqin Li, Jinhwan Hong

iBusiness Vol.5 No.4, December 20, 2013

DOI: 10.4236/ib.2013.54020 7,485 Downloads 12,262 Views Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety (Articles)

Yuan Chen, Xiaogang Tang, Kangyu Chen, Hui Liu

Journal of Agricultural Chemistry and Environment Vol.3 No.4B, October 28, 2014

DOI: 10.4236/jacen.2014.34B002 3,941 Downloads 5,602 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4, April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,453 Downloads 5,011 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6, June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,479 Downloads 8,736 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3, August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,725 Downloads 7,307 Views Citations
Supply Chain Differentiation: Background, Concept and Examples (Articles)

Erik Hofmann, Stephan Knébel

Journal of Service Science and Management Vol.9 No.2, April 18, 2016

DOI: 10.4236/jssm.2016.92020 5,679 Downloads 17,201 Views Citations
Study on Customer-Perceived Value of Online Clothing Brands (Articles)

Yuling Bai, Cong Li, Jishun Niu

American Journal of Industrial and Business Management Vol.6 No.8, August 31, 2016

DOI: 10.4236/ajibm.2016.68088 4,951 Downloads 9,008 Views Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value (Articles)

Duncan K. H. Fong, Qian Chen, Zhe Chen, Rui Wang

Open Journal of Statistics Vol.7 No.1, February 13, 2017

DOI: 10.4236/ojs.2017.71004 1,574 Downloads 3,454 Views Citations
Marketing Strategy Analysis of Yogurt under Consumption Upgrading: A Case Study of Le Pur (Articles)

Suiyuan Zeng, Ming Chen

Open Journal of Social Sciences Vol.5 No.2, February 24, 2017

DOI: 10.4236/jss.2017.52018 5,207 Downloads 11,902 Views Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3, April 6, 2017

DOI: 10.4236/tel.2017.73031 1,746 Downloads 3,075 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate (Articles)

Tin-Chun Lin

Theoretical Economics Letters Vol.7 No.5, July 21, 2017

DOI: 10.4236/tel.2017.75079 6,465 Downloads 10,167 Views Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone (Articles)

Frank B. K. Twenefour

Open Journal of Statistics Vol.7 No.4, August 17, 2017

DOI: 10.4236/ojs.2017.74046 2,241 Downloads 9,306 Views Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis (Articles)

Hakan Eygu, Ali Caglar Gulluce

Journal of Financial Risk Management Vol.6 No.3, August 29, 2017

DOI: 10.4236/jfrm.2017.63020 3,559 Downloads 8,286 Views Citations
A Study on Customer Prosumption Concept and Its Impact on Enterprise Value Co-Creation (Articles)

Jiamian Tian, Lei Shen, Ye Chen

Theoretical Economics Letters Vol.7 No.7, December 7, 2017

DOI: 10.4236/tel.2017.77138 1,339 Downloads 4,804 Views Citations
This article belongs to the Special Issue on Consumer Behavior Research
A Multi-Stage Queue Approach to Solving Customer Congestion Problem in a Restaurant (Articles)

Adegoke S. Ajiboye, Kayode A. Saminu

Open Journal of Statistics Vol.8 No.2, April 13, 2018

DOI: 10.4236/ojs.2018.82019 1,583 Downloads 5,836 Views Citations
Social Media Monitoring (SMM) with CRM in Symantec (Articles)

Lixi Yin

Open Journal of Business and Management Vol.6 No.2, April 27, 2018

DOI: 10.4236/ojbm.2018.62030 1,232 Downloads 3,108 Views Citations
A Numerical Approach to the Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren, Rentsen Enkhbat

iBusiness Vol.10 No.2, June 7, 2018

DOI: 10.4236/ib.2018.102005 1,466 Downloads 4,947 Views Citations

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