Customer Value - Articles - Scientific Research Publishing

Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4, December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,729 Downloads 11,409 Views Citations
Churn Forecast Based on Two-step Classification in Security Industry (Articles)

Ying Li, Ziyang Deng, Qiang Qian, Rui Xu

Intelligent Information Management Vol.3 No.4, July 15, 2011

DOI: 10.4236/iim.2011.34019 5,951 Downloads 9,994 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,897 Downloads 11,191 Views Citations
Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers (Articles)

Danilo Garcia, Trevor Archer, Saleh Moradi, Bibinaz Ghiabi

Psychology Vol.3 No.2, February 23, 2012

DOI: 10.4236/psych.2012.32030 7,751 Downloads 15,714 Views Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product (Articles)

Vahid Nabavi, Majid Azizi, Nemat Allah Mohebbi

iBusiness Vol.4 No.3, September 28, 2012

DOI: 10.4236/ib.2012.43030 5,573 Downloads 9,410 Views Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service (Articles)

Zhengzheng Xu, Jiafu Tang

iBusiness Vol.5 No.3B, November 8, 2013

DOI: 10.4236/ib.2013.53B018 4,120 Downloads 6,044 Views Citations
The Impact of Government Supervision and Consumer Purchasing Behavior on Food Safety (Articles)

Yuan Chen, Xiaogang Tang, Kangyu Chen, Hui Liu

Journal of Agricultural Chemistry and Environment Vol.3 No.4B, October 28, 2014

DOI: 10.4236/jacen.2014.34B002 3,941 Downloads 5,602 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,659 Downloads 5,749 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4, April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,453 Downloads 5,011 Views Citations
Research Model of Churn Prediction Based on Customer Segmentation and Misclassification Cost in the Context of Big Data (Articles)

Yong Liu, Yongrui Zhuang

Journal of Computer and Communications Vol.3 No.6, June 4, 2015

DOI: 10.4236/jcc.2015.36009 6,479 Downloads 8,736 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3, August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,725 Downloads 7,307 Views Citations
Supply Chain Differentiation: Background, Concept and Examples (Articles)

Erik Hofmann, Stephan Knébel

Journal of Service Science and Management Vol.9 No.2, April 18, 2016

DOI: 10.4236/jssm.2016.92020 5,679 Downloads 17,201 Views Citations
Marketing Strategy Analysis of Yogurt under Consumption Upgrading: A Case Study of Le Pur (Articles)

Suiyuan Zeng, Ming Chen

Open Journal of Social Sciences Vol.5 No.2, February 24, 2017

DOI: 10.4236/jss.2017.52018 5,207 Downloads 11,902 Views Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services (Articles)

Ertan Çinar, Ahmet Veral, Soner Demirel

Theoretical Economics Letters Vol.7 No.3, April 6, 2017

DOI: 10.4236/tel.2017.73031 1,746 Downloads 3,075 Views Citations
This article belongs to the Special Issue on Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate (Articles)

Tin-Chun Lin

Theoretical Economics Letters Vol.7 No.5, July 21, 2017

DOI: 10.4236/tel.2017.75079 6,465 Downloads 10,167 Views Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone (Articles)

Frank B. K. Twenefour

Open Journal of Statistics Vol.7 No.4, August 17, 2017

DOI: 10.4236/ojs.2017.74046 2,241 Downloads 9,307 Views Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis (Articles)

Hakan Eygu, Ali Caglar Gulluce

Journal of Financial Risk Management Vol.6 No.3, August 29, 2017

DOI: 10.4236/jfrm.2017.63020 3,559 Downloads 8,286 Views Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation (Articles)

Muhammad Abdul Rauf Shah, Mudassir Husnain, Amir Zubairshah

American Journal of Industrial and Business Management Vol.8 No.2, February 26, 2018

DOI: 10.4236/ajibm.2018.82022 3,509 Downloads 22,536 Views Citations
A Multi-Stage Queue Approach to Solving Customer Congestion Problem in a Restaurant (Articles)

Adegoke S. Ajiboye, Kayode A. Saminu

Open Journal of Statistics Vol.8 No.2, April 13, 2018

DOI: 10.4236/ojs.2018.82019 1,585 Downloads 5,839 Views Citations
Social Media Monitoring (SMM) with CRM in Symantec (Articles)

Lixi Yin

Open Journal of Business and Management Vol.6 No.2, April 27, 2018

DOI: 10.4236/ojbm.2018.62030 1,232 Downloads 3,108 Views Citations

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