Public Service Quality - Articles - Scientific Research Publishing

Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,039 Downloads 7,318 Views Citations
Geostatistical Analysis of Accessibility to Secondary Schools in Parts of Benue State (Articles)

David Sesugh Aule, Mamman Saba Jibril, Taye Oluwafemi Adewuyi

Journal of Geographic Information System Vol.15 No.1, January 31, 2023

DOI: 10.4236/jgis.2023.151001 319 Downloads 1,441 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 721 Downloads 7,156 Views Citations
Understanding the Effect of Digital Marketing in Achieving Competitive Advantage through the Quality of Banking Service: An Exploratory Study from the Point of View of a Sample of Rafidain Bank Customers in Iraq (Articles)

Ahmed R. Al-Owaidi

Open Journal of Business and Management Vol.12 No.6, October 25, 2024

DOI: 10.4236/ojbm.2024.126195 224 Downloads 1,389 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 141 Downloads 1,273 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 572 Views Citations
The Effect of Employee Service Quality on Customer Loyalty in the Saudi Retail Sector (Articles)

Aisha Mirghani Shibeika

Journal of Service Science and Management Vol.18 No.5, October 22, 2025

DOI: 10.4236/jssm.2025.185023 151 Downloads 1,412 Views Citations
Contribution of Electronic Health Records on Healthcare Service Delivery in Two Selected Regional Hospitals in Eastern Sierra Leone (Articles)

Prince Tongor Mabey, Arrhenius Yusuf Mustapha, Samuel Joseph Bebeley, Marian Mabey

Occupational Diseases and Environmental Medicine Vol.13 No.4, November 20, 2025

DOI: 10.4236/odem.2025.134019 72 Downloads 463 Views Citations
Empirical Study on the Impact of User Participation on Service Value (Articles)

Biao Liu, Dong Li

Journal of Service Science and Management Vol.5 No.2, May 22, 2012

DOI: 10.4236/jssm.2012.52017 5,245 Downloads 8,650 Views Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets (Articles)

Nancy Yukie Yamamoto Tanaka, Edgard Monforte Merlo, Carolina Ferreira Nicoletti, Carla Barbosa Nonino, Wilson Moraes Góes, Roberta Novaes, Fernando Fávero, Júlio Sérgio Marchini

Food and Nutrition Sciences Vol.7 No.2, February 16, 2016

DOI: 10.4236/fns.2016.72008 4,096 Downloads 5,161 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,458 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 914 Views Citations
Research on the Synergistic Mechanism of Railway Passenger Service Quality Improvement from the Perspective of Brand Leadership
—A Case Study of the “Yuecai” EMU Service Brand (Articles)

Jing Wu

Open Journal of Applied Sciences Vol.15 No.12, December 29, 2025

DOI: 10.4236/ojapps.2025.1512273 40 Downloads 238 Views Citations
Growing Public Health Concerns from Poor Urban Air Quality: Strategies for Sustainable Urban Living (Articles)

Bhaskar Kura, Suruchi Verma, Elena Ajdari, Amrita Iyer

Computational Water, Energy, and Environmental Engineering Vol.2 No.2B, June 11, 2013

DOI: 10.4236/cweee.2013.22B001 6,063 Downloads 11,470 Views Citations
Assessing Observation Methods for Landscape Planning Practice in Rural Villages (Articles)

Barbora Lipovská, Roberta Štěpánková

Current Urban Studies Vol.1 No.4, December 13, 2013

DOI: 10.4236/cus.2013.14011 7,596 Downloads 13,368 Views Citations
From Crisis to Opportunity and Back Again: Is There a Response Shift at the Population-Level regarding Geriatric Training in Lebanon? (Articles)

Romy Nehme, Lama R. Bazzi, Christina P. C. Borba, Zeina N. Chemali

Advances in Aging Research Vol.3 No.2, May 13, 2014

DOI: 10.4236/aar.2014.32017 3,079 Downloads 4,866 Views Citations
Modeling the Surface Ozone Concentration in Campo Grande (MS)—Brazil Using Neural Networks (Articles)

Amaury de Souza, Flavio Aristone, Ismail Sabbah

Natural Science Vol.7 No.4, April 13, 2015

DOI: 10.4236/ns.2015.74020 4,060 Downloads 5,234 Views Citations
How Do People Understand Urban Air Pollution? Exploring Citizens’ Perception on Air Quality, Its Causes and Impacts in Colombian Cities (Articles)

Omar Ramírez, Ivan Mura, Juan Felipe Franco

Open Journal of Air Pollution Vol.6 No.1, March 14, 2017

DOI: 10.4236/ojap.2017.61001 3,430 Downloads 10,380 Views Citations
Quality Rivalry in an Industry Composed of Private and Public Firms under Privatization (Articles)

Yasunori Ishii

Open Journal of Social Sciences Vol.6 No.7, July 13, 2018

DOI: 10.4236/jss.2018.67003 894 Downloads 1,848 Views Citations
This article belongs to the Special Issue on Quality Management Study
Waterfront Public Space Planning on Krueng Aceh River in Banda Aceh-Indonesia (Articles)

Rizqa Uswah, Lin Wang

Current Urban Studies Vol.9 No.2, June 1, 2021

DOI: 10.4236/cus.2021.92014 627 Downloads 2,622 Views Citations

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