Customer Focus - Articles - Scientific Research Publishing

The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,186 Downloads 41,860 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1, January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,569 Downloads 7,605 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3, September 13, 2016

DOI: 10.4236/ib.2016.83006 4,526 Downloads 14,540 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,302 Downloads 5,442 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,590 Downloads 13,485 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2, April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,223 Downloads 3,264 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6, August 22, 2019

DOI: 10.4236/tel.2019.96123 1,202 Downloads 3,604 Views Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study (Articles)

Zhong Liang, Yin Jin, Maria Santos

Open Journal of Social Sciences Vol.7 No.10, October 17, 2019

DOI: 10.4236/jss.2019.710006 665 Downloads 2,275 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4, November 12, 2021

DOI: 10.4236/ti.2021.124013 692 Downloads 3,723 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12, December 16, 2021

DOI: 10.4236/oalib.1108170 206 Downloads 1,347 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2, March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,477 Downloads 16,256 Views Citations
Service Robots—An Innovative Sustainability in Rural Banking (Articles)

Ravi Hariharan, Radhakrishna Vedapradha, Elango Sudha, Krishnamurthi Subramani, Venkoba Rao Divyashree

Journal of Service Science and Management Vol.16 No.4, August 29, 2023

DOI: 10.4236/jssm.2023.164026 466 Downloads 2,018 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,458 Views Citations
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2, February 11, 2025

DOI: 10.4236/jcc.2025.132001 166 Downloads 1,081 Views Citations
The Role of Subscription Services in Building Long-Term Customer Loyalty (Articles)

Artur Tatevosian

American Journal of Industrial and Business Management Vol.15 No.11, October 31, 2025

DOI: 10.4236/ajibm.2025.1511084 102 Downloads 623 Views Citations
Customer Centricity, Hyper-Personalization, and New Digital Business Models (Articles)

Snezana Zivcevska-Stalpers

Open Journal of Business and Management Vol.13 No.6, November 25, 2025

DOI: 10.4236/ojbm.2025.136228 205 Downloads 1,815 Views Citations
CSR Impact of Bangladeshi Bank on Consumer Loyalty: Trust and Satisfaction Roles during COVID-19 (Articles)

Md Jahir Uddin Khan, Shouming Chen, Md Zakir Hossain Khan, Md Abid Hasan

Open Journal of Business and Management Vol.13 No.6, November 27, 2025

DOI: 10.4236/ojbm.2025.136233 92 Downloads 526 Views Citations
Barriers and facilitators to mexican-american participation in clinical trials: physician and patient focus group perspectives (Articles)

Jesse Nodora, Tomas Nuño, Ken O’Day, Virginia Yrun, Francisco Garcia

Health Vol.2 No.7, July 23, 2010

DOI: 10.4236/health.2010.27113 5,633 Downloads 10,587 Views Citations
Self-Regulation of Goals and Performance: Effects of Discrepancy Feedback, Regulatory Focus, and Self-Efficacy (Articles)

Jessica M. Nicklin, Kevin J. Williams

Psychology Vol.2 No.3, June 29, 2011

DOI: 10.4236/psych.2011.23030 11,456 Downloads 23,216 Views Citations
About the structure of posturography: Sampling duration, parametrization, focus of attention (part I) (Articles)

Patric Schubert, Marietta Kirchner, Dietmar Schmidtbleicher, Christian T. Haas

Journal of Biomedical Science and Engineering Vol.5 No.9, September 19, 2012

DOI: 10.4236/jbise.2012.59062 6,111 Downloads 10,667 Views Citations

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