Employee Service Quality - Articles - Scientific Research Publishing

Understanding the Effect of Digital Marketing in Achieving Competitive Advantage through the Quality of Banking Service: An Exploratory Study from the Point of View of a Sample of Rafidain Bank Customers in Iraq (Articles)

Ahmed R. Al-Owaidi

Open Journal of Business and Management Vol.12 No.6, October 25, 2024

DOI: 10.4236/ojbm.2024.126195 224 Downloads 1,388 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 140 Downloads 1,267 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 572 Views Citations
Contribution of Electronic Health Records on Healthcare Service Delivery in Two Selected Regional Hospitals in Eastern Sierra Leone (Articles)

Prince Tongor Mabey, Arrhenius Yusuf Mustapha, Samuel Joseph Bebeley, Marian Mabey

Occupational Diseases and Environmental Medicine Vol.13 No.4, November 20, 2025

DOI: 10.4236/odem.2025.134019 72 Downloads 461 Views Citations
Empirical Study on the Impact of User Participation on Service Value (Articles)

Biao Liu, Dong Li

Journal of Service Science and Management Vol.5 No.2, May 22, 2012

DOI: 10.4236/jssm.2012.52017 5,245 Downloads 8,650 Views Citations
Perception of the Hospital Nutrition Service by Internal Clients: Example of the Results Obtained in the Area of Production of Pediatric Formulas and Enteral Diets (Articles)

Nancy Yukie Yamamoto Tanaka, Edgard Monforte Merlo, Carolina Ferreira Nicoletti, Carla Barbosa Nonino, Wilson Moraes Góes, Roberta Novaes, Fernando Fávero, Júlio Sérgio Marchini

Food and Nutrition Sciences Vol.7 No.2, February 16, 2016

DOI: 10.4236/fns.2016.72008 4,096 Downloads 5,160 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 287 Downloads 1,457 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 186 Downloads 913 Views Citations
Research on the Synergistic Mechanism of Railway Passenger Service Quality Improvement from the Perspective of Brand Leadership
—A Case Study of the “Yuecai” EMU Service Brand (Articles)

Jing Wu

Open Journal of Applied Sciences Vol.15 No.12, December 29, 2025

DOI: 10.4236/ojapps.2025.1512273 39 Downloads 236 Views Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study (Articles)

Yaser I. Mansour, Suleiman H. Mustafa

Journal of Software Engineering and Applications Vol.4 No.4, April 29, 2011

DOI: 10.4236/jsea.2011.44027 6,722 Downloads 13,436 Views Citations
Use of Spatial Analysis to Assess Geographic Accessibility of Community Pharmacies in São Mateus (Articles)

Brígida Dias Fernandes, Aracelli Ferreira Lírio, Rodrigo Randow de Freitas, Ana Carolina Melchiors

Pharmacology & Pharmacy Vol.4 No.5, August 14, 2013

DOI: 10.4236/pp.2013.45062 4,203 Downloads 6,418 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,606 Downloads 9,257 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,498 Views Citations
The Elder Health Information Technology Framework for Geriatric Care in Rural India: A Policy Initiative (Articles)

Keya Sen, Stan Ingman

Communications and Network Vol.13 No.1, February 25, 2021

DOI: 10.4236/cn.2021.131002 727 Downloads 2,160 Views Citations
Analysis of Employees’ Professional Development in a Forensic Science Laboratory as a Route towards Organizational Competitiveness (Articles)

Samwel Victor Manyele, Nancy Osmund Nombo, Gloria Cuthbert Omari, George Mwaluko

Engineering Vol.9 No.12, December 29, 2017

DOI: 10.4236/eng.2017.912061 1,136 Downloads 2,595 Views Citations
Real-Time Resource Availability Signaling in IP Multimedia Subsystem Networks (Articles)

Tanir Ozcelebi, Igor Radovanovic, Debraj Sengupta

Journal of Service Science and Management Vol.1 No.2, September 17, 2008

DOI: 10.4236/jssm.2008.12013 4,969 Downloads 9,421 Views Citations
Priority-Based Resource Allocation for Downlink OFDMA Systems Supporting RT and NRT Traffics (Articles)

Hua WANG, Lars DITTMANN

International Journal of Communications, Network and System Sciences Vol.1 No.3, October 9, 2008

DOI: 10.4236/ijcns.2008.13034 8,491 Downloads 13,846 Views Citations
Optimizing WiMAX: A Dynamic Strategy for Reallocation of Underutilized Downlink Sub-Frame to Uplink in TDD Mode (Articles)

Abdul Qadir ANSARI, Abdul Qadeer K. RAJPUT, Adnan Ashraf ARAIN, Manzoor HASHMANI

International Journal of Communications, Network and System Sciences Vol.2 No.9, December 21, 2009

DOI: 10.4236/ijcns.2009.29103 6,281 Downloads 12,361 Views Citations
Class of Service Support Layer for Wireless Mesh Networks (Articles)

Jukka SUHONEN, Timo D. HAMALAINEN, Marko HANNIKAINEN

International Journal of Communications, Network and System Sciences Vol.3 No.2, March 1, 2010

DOI: 10.4236/ijcns.2010.32021 5,171 Downloads 9,885 Views Citations
Unified Performance and Availability Model for Call Admission Control in Heterogeneous Wireless Networks (Articles)

Ramesh Babu H. Siddamallaiah, Gowrishankar Subramanian, Piriyapatna S. Satyanarayana

International Journal of Communications, Network and System Sciences Vol.3 No.4, April 30, 2010

DOI: 10.4236/ijcns.2010.34052 5,127 Downloads 9,321 Views Citations

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