Customer Relationship Management - Articles - Scientific Research Publishing

An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2, February 28, 2020

DOI: 10.4236/jss.2020.82023 1,239 Downloads 3,927 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5, September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,732 Downloads 15,905 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 720 Downloads 7,153 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 253 Downloads 2,092 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 199 Downloads 1,715 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 140 Downloads 1,267 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1, March 12, 2025

DOI: 10.4236/vp.2025.111009 777 Downloads 10,035 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 80 Downloads 1,475 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 48 Downloads 345 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5, November 25, 2011

DOI: 10.4236/me.2011.25096 6,140 Downloads 10,701 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4, August 14, 2015

DOI: 10.4236/jssm.2015.84058 8,015 Downloads 10,676 Views Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality (Articles)

E. G. Aminev, Qing Wang

Open Journal of Social Sciences Vol.2 No.9, August 27, 2014

DOI: 10.4236/jss.2014.29023 4,577 Downloads 5,798 Views Citations
A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda (Articles)

Amandu Yassin Is’haq, Rashid Lubaale, Ndagire Salmah, Eton Marus, Olema Hamza

Open Journal of Business and Management Vol.14 No.1, December 31, 2025

DOI: 10.4236/ojbm.2026.141012 66 Downloads 429 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2, March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,828 Downloads 9,910 Views Citations
The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence (Articles)

Qunxiang Zhang, Xiaobin Feng, Xuan Xiang

American Journal of Industrial and Business Management Vol.6 No.3, March 29, 2016

DOI: 10.4236/ajibm.2016.63027 3,238 Downloads 6,211 Views Citations
Self-Organized Detection of Relationships in a Network (Articles)

Qurban A. Memon

International Journal of Communications, Network and System Sciences Vol.3 No.3, March 31, 2010

DOI: 10.4236/ijcns.2010.33039 4,110 Downloads 8,269 Views Citations
Global pattern of pairwise relationship in genetic network (Articles)

Ao Yuan, Qingqi Yue, Victor Apprey, George E. Bonney

Journal of Biomedical Science and Engineering Vol.3 No.10, October 28, 2010

DOI: 10.4236/jbise.2010.310128 4,646 Downloads 8,849 Views Citations
On Exploiting Temporal, Social, and Geographical Relationships for Data Forwarding in Delay Tolerant Networks (Articles)

Zhijie Li, Ming Li, Longxiang Gao

Journal of Software Engineering and Applications Vol.7 No.2, February 11, 2014

DOI: 10.4236/jsea.2014.72009 3,714 Downloads 5,716 Views Citations
Neuroimmune interaction between multiple sclerosis and inflammatory bowel disease (Articles)

Basilio Vagner Ramirez, Catalina Rojas Acosta

World Journal of Neuroscience Vol.3 No.4, August 20, 2013

DOI: 10.4236/wjns.2013.34025 8,349 Downloads 19,469 Views Citations
Marital distress and disease progression: A systematic review (Review)

Ming Guan, Bingxue Han

Health Vol.5 No.10, October 9, 2013

DOI: 10.4236/health.2013.510216 4,837 Downloads 7,285 Views Citations

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