Customer Satisfaction - Articles - Scientific Research Publishing

Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC) (Articles)

Chabo Byaene Alain, Mabela Makengo Matendo Rostin, Konde Nkiama Numbi Joël, Muhindo Mavoko Hypolite, Kayembe Nzongola-Nkasu Donatien, Tanon Aristophane Koffi, Muwonga Masidi Jérémie, Situakibanza Nani-Tuma Hippolyte

American Journal of Industrial and Business Management Vol.11 No.5, May 21, 2021

DOI: 10.4236/ajibm.2021.115030 690 Downloads 3,908 Views Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana (Articles)

Rose Yankah, Francis Osei, Samuel Owusu-Mensah, Poku Julia Agyapong

Open Journal of Business and Management Vol.10 No.5, September 23, 2022

DOI: 10.4236/ojbm.2022.105132 953 Downloads 7,442 Views Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction (Articles)

Jing Zhang, Baocheng Ding

Journal of Applied Mathematics and Physics Vol.11 No.6, June 30, 2023

DOI: 10.4236/jamp.2023.116116 344 Downloads 1,425 Views Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank (Articles)

Cynthia Chungu, Jackson Phiri

Open Journal of Business and Management Vol.12 No.3, May 23, 2024

DOI: 10.4236/ojbm.2024.123093 496 Downloads 3,689 Views Citations
An Examination of the Effects of Competitive Strategies on Customer Satisfaction in the Zambian Telecommunication Industry (Articles)

Maximo Mutemba, Terence Malama

American Journal of Industrial and Business Management Vol.14 No.7, July 31, 2024

DOI: 10.4236/ajibm.2024.147052 244 Downloads 1,461 Views Citations
Impact of Digitalization on Serbian Banking: Social Factors and Customer Satisfaction (Articles)

Kristina Maksic, Petros Golitsis, Ljubomir Radev, Pavlos Gkasis

Theoretical Economics Letters Vol.14 No.5, October 31, 2024

DOI: 10.4236/tel.2024.145100 149 Downloads 1,040 Views Citations
An Examination of How Social Media Participation and Customer Satisfaction Affect the Likelihood that a Business Will Make Another Transaction in the Hospitality Sector (Articles)

Tughlok Talukder, Seaam Bin Masud, Md. Rashel Miah, Ashrafuzzaman Hera, Md. Omar Faruque

Open Access Library Journal Vol.12 No.1, January 27, 2025

DOI: 10.4236/oalib.1112802 205 Downloads 1,924 Views Citations
The Application of Shortest Path Model in the Efficiency of the Downstream Distribution: A Case Study of ALIMENS GAS COMPANY (Part A: From Tarkwa to SAMREBOI) (Articles)

Caleb Amamoo-Otoo

Open Journal of Business and Management Vol.14 No.2, February 28, 2026

DOI: 10.4236/ojbm.2026.142052 91 Downloads 274 Views Citations
Increasing Customer Satisfaction, Financial Stability, Brand Loyalty and Efficiency by Making KPI Measurements with Technology Integration in Logistics (Articles)

Murat Başal

Open Journal of Social Sciences Vol.14 No.2, February 28, 2026

DOI: 10.4236/jss.2026.142028 87 Downloads 737 Views Citations
This article belongs to the Special Issue on Technology and Society
Three Dimensional Integrated Value Models Based on ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.3, May 23, 2013

DOI: 10.4236/ajor.2013.33031 4,490 Downloads 7,187 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,726 Downloads 6,038 Views Citations
This article belongs to the Special Issue on Public Management
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,385 Downloads 17,249 Views Citations
Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model (Articles)

Kazuhiro Esaki

American Journal of Operations Research Vol.3 No.4, July 12, 2013

DOI: 10.4236/ajor.2013.34037 5,419 Downloads 9,429 Views Citations
Influencing Factors on Tourists’ Purchase Intention for Intangible Cultural Heritage Souvenir: A Case of Wangkui Shadow Souvenir (Articles)

Haiying Liu, Chanchai Bunchapatanasakda, Chuantong Zhang, Shujuan Zhao, Dan Wang

Modern Economy Vol.10 No.11, November 21, 2019

DOI: 10.4236/me.2019.1011142 1,853 Downloads 3,880 Views Citations
Analysis of Influence of Price to Customer Satisfaction Based on the Prediction Models (Articles)

Kazuhiro Esaki

Intelligent Information Management Vol.5 No.3, May 24, 2013

DOI: 10.4236/iim.2013.53010 7,750 Downloads 16,307 Views Citations
The Role of Sustainability and Innovation in Small Business Transformation in Saudi Arabia (Articles)

Nabil Tarifi

American Journal of Industrial and Business Management Vol.14 No.4, April 24, 2024

DOI: 10.4236/ajibm.2024.144025 398 Downloads 1,706 Views Citations
This article belongs to the Special Issue on Business, Management and Strategy
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,248 Downloads 3,833 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 2,000 Downloads 8,804 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 513 Downloads 2,614 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 645 Downloads 3,390 Views Citations

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