Customer Service Orientation - Articles - Scientific Research Publishing

The Impact of Knowledge Management Orientation on New Product Commercialization: The Mediating Role of Market Orientation (Articles)

Mehdi Rasouli Ghahroudi, Yasuo Hoshino, Fereshteh Ahmadpoury

American Journal of Industrial and Business Management Vol.9 No.10, October 30, 2019

DOI: 10.4236/ajibm.2019.910127 1,207 Downloads 3,263 Views Citations
This article belongs to the Special Issue on Enterprise Development and Market Orientation
High-Efficiency Solar Electricity of Umbrella by TRIZ Analysis (Articles)

Jung-Hui Chao, Cheng-Yu Peng

Energy and Power Engineering Vol.8 No.2, February 16, 2016

DOI: 10.4236/epe.2016.82005 5,212 Downloads 10,965 Views Citations
Entrepreneurial Orientation and Financial Resources Availability as Determinants of Firms’ Growth (Articles)

Mario Mustilli, Eugenio D’Angelo, Francesco Campanella, Domenico Graziano

Modern Economy Vol.8 No.2, February 24, 2017

DOI: 10.4236/me.2017.82021 1,831 Downloads 4,039 Views Citations
Entrepreneurial Orientation and Firm Performance of Tourist Accommodation Establishment in Ghana (Articles)

Edward Nii Amar Amarteifio, Senyo Agbeblewu

Open Journal of Business and Management Vol.8 No.4, July 20, 2020

DOI: 10.4236/ojbm.2020.84103 1,115 Downloads 3,677 Views Citations
Moral Considerations in Political Decision-Making: Differences by Political Orientation and Gender (Articles)

Christina M. Frederick, Shawn Doherty

Open Journal of Social Sciences Vol.11 No.9, September 18, 2023

DOI: 10.4236/jss.2023.119019 309 Downloads 1,511 Views Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality (Articles)

E. G. Aminev, Qing Wang

Open Journal of Social Sciences Vol.2 No.9, August 27, 2014

DOI: 10.4236/jss.2014.29023 4,635 Downloads 5,895 Views Citations
A Research on Service Recognition (Articles)

Shuliang Wang, Jingru Tian, Shanshan Zou

iBusiness Vol.3 No.1, March 10, 2011

DOI: 10.4236/ib.2011.31010 5,049 Downloads 8,912 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,280 Downloads 17,316 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 9,061 Downloads 17,355 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,070 Downloads 6,391 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,523 Downloads 18,664 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,820 Downloads 7,286 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,734 Downloads 4,355 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4, April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,371 Downloads 12,651 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1, November 28, 2018

DOI: 10.4236/ojbm.2019.71004 1,100 Downloads 2,751 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,785 Downloads 19,180 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 426 Downloads 2,409 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 217 Downloads 1,768 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1, March 12, 2025

DOI: 10.4236/vp.2025.111009 820 Downloads 10,610 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 84 Downloads 1,701 Views Citations

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