Customer Service Center - Articles - Scientific Research Publishing

Cyberattack Ramifications, The Hidden Cost of a Security Breach (Articles)

Meysam Tahmasebi

Journal of Information Security Vol.15 No.2, February 29, 2024

DOI: 10.4236/jis.2024.152007 486 Downloads 2,565 Views Citations
This article belongs to the Special Issue on Cybersecurity and Information Security
Use of the partogram in labor: Analysis of its application in different care models (Articles)

Cláudia de Azevedo Aguiar, Roselane Gonçalves, Ana Cristina d’Andretta Tanaka

Open Journal of Obstetrics and Gynecology Vol.3 No.9A, November 4, 2013

DOI: 10.4236/ojog.2013.39A001 7,544 Downloads 12,041 Views Citations
This article belongs to the Special Issue on Human Pregnancy and Parturition Clinical Management
Study on Location of Wuhan Steel Logistics Distribution Center (Articles)

Mengyue Yang, Zhenping Li

Open Journal of Applied Sciences Vol.6 No.13, December 28, 2016

DOI: 10.4236/ojapps.2016.613079 2,290 Downloads 3,977 Views Citations
Management of Acute Malnutrition in Children Aged 0 to 24 Months Boulbinet Health Center (Articles)

Mohamed Lamine Diallo, Mamadou Ciré Barry, M’mah Aminata Bangoura, Louis Philippe Diffo, Mamadouba Bangoura, Fatoumata Sacko, Telly Sy

Open Journal of Pediatrics Vol.14 No.1, January 22, 2024

DOI: 10.4236/ojped.2024.141013 227 Downloads 1,094 Views Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality (Articles)

E. G. Aminev, Qing Wang

Open Journal of Social Sciences Vol.2 No.9, August 27, 2014

DOI: 10.4236/jss.2014.29023 4,578 Downloads 5,799 Views Citations
A Research on Service Recognition (Articles)

Shuliang Wang, Jingru Tian, Shanshan Zou

iBusiness Vol.3 No.1, March 10, 2011

DOI: 10.4236/ib.2011.31010 5,006 Downloads 8,827 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,232 Downloads 17,229 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,991 Downloads 17,225 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,018 Downloads 6,298 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,470 Downloads 18,515 Views Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests* (Articles)

Carlos Alberto Fróes Lima, Bernardo Marega Luz, Sílvia Tamada Takemoto, Paulo Barisson Jr., Roberto Antônio Terencio Tezzin, Luciano E. A. Peres, Fabiana Nogueira Gamba M. dos Santos, Tales Neves Anarelli, Andrea Florencio da Silva

Open Journal of Social Sciences Vol.3 No.10, October 27, 2015

DOI: 10.4236/jss.2015.310021 4,769 Downloads 7,154 Views Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters (Articles)

Yong Zhang, Min Hou, Hui Li, Qiong Yao

American Journal of Industrial and Business Management Vol.6 No.3, March 31, 2016

DOI: 10.4236/ajibm.2016.63031 2,704 Downloads 4,283 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4, April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,312 Downloads 12,482 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1, November 28, 2018

DOI: 10.4236/ojbm.2019.71004 1,059 Downloads 2,665 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,747 Downloads 18,833 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 379 Downloads 2,290 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 199 Downloads 1,715 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1, March 12, 2025

DOI: 10.4236/vp.2025.111009 777 Downloads 10,043 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 80 Downloads 1,478 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 48 Downloads 345 Views Citations

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