Mixed Channel; SaaS; Service; Customer Base - Articles

Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,912 Downloads 20,786 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4, April 25, 2017

DOI: 10.4236/oalib.1103402 878 Downloads 3,907 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3, March 20, 2018

DOI: 10.4236/jcc.2018.63003 3,045 Downloads 6,722 Views Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands (Articles)

Ningbo Wang, Chenggang Li

Open Journal of Social Sciences Vol.6 No.3, April 9, 2018

DOI: 10.4236/jss.2018.63022 3,996 Downloads 23,909 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,226 Downloads 3,001 Views Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12, December 27, 2018

DOI: 10.4236/oalib.1104917 452 Downloads 1,396 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4, April 30, 2019

DOI: 10.4236/tel.2019.94078 1,021 Downloads 2,931 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,606 Downloads 9,261 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,499 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11, November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 348 Downloads 1,491 Views Citations
Online Marketing: Social Media Influencer’s Impact on Shopping Tactics in the United States (Articles)

Raiyan, Mustakim Bin Aziz, Saddam Hosain, Sweety Rani Dhar, Mohammad Hossain, Syeda Kamari Noor

American Journal of Industrial and Business Management Vol.14 No.11, November 29, 2024

DOI: 10.4236/ajibm.2024.1411078 636 Downloads 3,392 Views Citations
Knowledge Based Consolidation of UML Diagrams for Creation of Virtual Enterprise (Articles)

Debasis Chanda, Dwijesh Dutta Majumder, Swapan Bhattacharya

Intelligent Information Management Vol.2 No.3, March 31, 2010

DOI: 10.4236/iim.2010.23019 7,505 Downloads 13,800 Views Citations
Forecasting and the Role of Churn in Software-as-a-Service Business Models (Articles)

Anthony E. R. Sukow, Rebecca Grant

iBusiness Vol.5 No.1A, March 29, 2013

DOI: 10.4236/ib.2013.51A006 9,793 Downloads 14,540 Views Citations
This article belongs to the Special Issue on E-Commerce
AI Self-Streaming or KOL Live Streaming with Service Assurance? Pricing and Strategy under Product Returns (Articles)

Linhao Dong, Xiaoya Han, Mengdie Li

Open Journal of Applied Sciences Vol.16 No.5, May 27, 2026

DOI: 10.4236/ojapps.2026.165104 4 Downloads 42 Views Citations
The Sensitivity of Model Results to Specification of Network-Based Level of Service Attributes: An Application of a Mixed Logit Model to Trave Mode Choice (Articles)

Bharat P. Bhatta

Journal of Transportation Technologies Vol.1 No.3, August 2, 2011

DOI: 10.4236/jtts.2011.13006 5,155 Downloads 10,380 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,354 Downloads 17,177 Views Citations
Framework of User Participation for the Interface Design in the SaaS Layer (Articles)

Zayra Jaramillo, Miguel Vargas-Lombardo

Journal of Software Engineering and Applications Vol.6 No.5, May 20, 2013

DOI: 10.4236/jsea.2013.65029 7,521 Downloads 10,627 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 879 Downloads 4,827 Views Citations
Recommender Systems as a Mobile Marketing Service (Articles)

Donald J. Kridel, Daniel R. Dolk, David Castillo

Journal of Service Science and Management Vol.6 No.5A, December 31, 2013

DOI: 10.4236/jssm.2013.65A004 7,917 Downloads 12,445 Views Citations
This article belongs to the Special Issue on
Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service (Articles)

Kishore Kumar Hotha

American Journal of Industrial and Business Management Vol.13 No.4, April 24, 2023

DOI: 10.4236/ajibm.2023.134016 629 Downloads 3,179 Views Citations

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