Customer Trust - Articles - Scientific Research Publishing

Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,785 Downloads 19,179 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 426 Downloads 2,409 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 766 Downloads 7,351 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 280 Downloads 2,196 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 217 Downloads 1,768 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1, March 12, 2025

DOI: 10.4236/vp.2025.111009 820 Downloads 10,610 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 84 Downloads 1,701 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 61 Downloads 410 Views Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels (Articles)

Maud Tixier

Modern Economy Vol.2 No.5, November 25, 2011

DOI: 10.4236/me.2011.25096 6,205 Downloads 10,807 Views Citations
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4, August 15, 2014

DOI: 10.4236/ojbm.2014.24031 13,085 Downloads 17,491 Views Citations
Internal Audit and Review of the Negative Customer Behavior (Articles)

Jing Wu

Journal of Service Science and Management Vol.8 No.4, August 14, 2015

DOI: 10.4236/jssm.2015.84058 8,039 Downloads 10,767 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3, March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,507 Downloads 4,459 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136216 138 Downloads 1,166 Views Citations
Strategies Hospital Manager Use to Improve Customer Services (Articles)

Delores J. Leonard, Charles Needham

Open Journal of Business and Management Vol.8 No.2, March 23, 2020

DOI: 10.4236/ojbm.2020.82051 1,857 Downloads 10,033 Views Citations
Towards a Sociology of Trust: Community Care and Managing Diversity (Articles)

Jason L. Powell

Sociology Mind Vol.1 No.2, April 18, 2011

DOI: 10.4236/sm.2011.12003 9,282 Downloads 16,626 Views Citations
Anger and hostility in the aftermath of a wildfire disaster in Greece (Articles)

Dimitrios Adamis, Vicky Papanikolaou

Open Journal of Psychiatry Vol.1 No.2, July 12, 2011

DOI: 10.4236/ojpsych.2011.12010 5,600 Downloads 10,511 Views Citations
Social Network and Inter-Organizational Learning: The Case of a Brazilian Cooperative of Fish-Farmers (Articles)

Andreia Maria Kremer, Edson Talamini

Social Networking Vol.2 No.2, April 30, 2013

DOI: 10.4236/sn.2013.22010 4,732 Downloads 8,794 Views Citations
Opportunistic Unicast and Multicast Routing Protocol for VANET (Articles)

Zhizhong Jie, Chuanhe Huang, Liya Xu, Bo Wang, Wenzhong Yang, Xi Chen

Journal of Software Engineering and Applications Vol.6 No.6, June 19, 2013

DOI: 10.4236/jsea.2013.66040 5,674 Downloads 8,901 Views Citations
Manufacturer-Dealer Relationships. The Influence of Trust and Commitment to Technological Interface Adoption (Articles)

José R. Concha

Modern Economy Vol.4 No.9A, August 26, 2013

DOI: 10.4236/me.2013.49A003 6,595 Downloads 9,176 Views Citations
This article belongs to the Special Issue on Marketing Management
The Effects of Trust and Contractual Mechanism on Working Relationships—An Empirical Study in Engineering Construction Projects (Articles)

Shuping Guo, Ping Lu, Yinqiu Song

American Journal of Industrial and Business Management Vol.3 No.6, October 21, 2013

DOI: 10.4236/ajibm.2013.36062 5,300 Downloads 8,616 Views Citations

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