Customer Service Center - Articles - Scientific Research Publishing

Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,964 Downloads 20,907 Views Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.4 No.4, April 25, 2017

DOI: 10.4236/oalib.1103402 884 Downloads 3,941 Views Citations
Deployment of Soft Skills for Effective Customer Service in the 21^st Century Library (Articles)

Adeniran Pauline Oghenekaro

Journal of Computer and Communications Vol.6 No.3, March 20, 2018

DOI: 10.4236/jcc.2018.63003 3,124 Downloads 6,883 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,266 Downloads 3,078 Views Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction (Articles)

Richard E. Ndubai, Isaac M. Mbeche, Ganesh P. Pokhariyal

Open Access Library Journal Vol.5 No.12, December 27, 2018

DOI: 10.4236/oalib.1104917 455 Downloads 1,422 Views Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study (Articles)

Pushkal Kr. Pandey, Sandra Moffett, Rodney McAdam

Theoretical Economics Letters Vol.9 No.4, April 30, 2019

DOI: 10.4236/tel.2019.94078 1,067 Downloads 3,013 Views Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,636 Downloads 9,476 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 333 Downloads 1,552 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11, November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 389 Downloads 1,591 Views Citations
Online Marketing: Social Media Influencer’s Impact on Shopping Tactics in the United States (Articles)

Raiyan, Mustakim Bin Aziz, Saddam Hosain, Sweety Rani Dhar, Mohammad Hossain, Syeda Kamari Noor

American Journal of Industrial and Business Management Vol.14 No.11, November 29, 2024

DOI: 10.4236/ajibm.2024.1411078 676 Downloads 3,521 Views Citations
Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,385 Downloads 17,252 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 922 Downloads 4,943 Views Citations
Recommender Systems as a Mobile Marketing Service (Articles)

Donald J. Kridel, Daniel R. Dolk, David Castillo

Journal of Service Science and Management Vol.6 No.5A, December 31, 2013

DOI: 10.4236/jssm.2013.65A004 7,967 Downloads 12,526 Views Citations
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Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service (Articles)

Kishore Kumar Hotha

American Journal of Industrial and Business Management Vol.13 No.4, April 24, 2023

DOI: 10.4236/ajibm.2023.134016 672 Downloads 3,271 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,249 Downloads 3,836 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 2,000 Downloads 8,808 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 513 Downloads 2,619 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 645 Downloads 3,394 Views Citations
Cephaloceles in Center of Senegal: Analysis of 11 Cases (Articles)

Natacha Maria Sambou, Philippe Sène, Daouda Anabi Diakhate, Abdoulaye Diop, Adja Seynabou Diallo, Mohamed Faye

Open Journal of Modern Neurosurgery Vol.15 No.1, January 7, 2025

DOI: 10.4236/ojmn.2025.151003 132 Downloads 609 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,395 Downloads 13,642 Views Citations

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