Customer Relationship Management - Articles - Scientific Research Publishing

Evaluation on Information Technology Service Management Process with AHP (Articles)

Jiangping Wan, Hui Zhang, Dan Wan

Technology and Investment Vol.2 No.1, February 25, 2011

DOI: 10.4236/ti.2011.21005 9,354 Downloads 17,177 Views Citations
Customer Needs in Market-Driven Product Development: Product Management and R&D Standpoints (Articles)

Jukka Majava, Jouko Nuottila, Harri Haapasalo, Kris M. Y. Law

Technology and Investment Vol.5 No.1, February 7, 2014

DOI: 10.4236/ti.2014.51003 12,151 Downloads 20,660 Views Citations
Challenges to the Financial Stability of the Russian Banking Sector in 2020-2024 (Articles)

Stepan Dubinin, Ilia Gurov

Open Journal of Business and Management Vol.13 No.5, August 12, 2025

DOI: 10.4236/ojbm.2025.135159 524 Downloads 2,348 Views Citations
Management Consultancy in Public Sector (Articles)

Samir Novruzov

Open Journal of Business and Management Vol.12 No.4, July 23, 2024

DOI: 10.4236/ojbm.2024.124135 419 Downloads 2,364 Views Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry (Articles)

Congjie Yang, Jingyin He

American Journal of Industrial and Business Management Vol.8 No.3, March 30, 2018

DOI: 10.4236/ajibm.2018.83053 1,202 Downloads 3,736 Views Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience (Articles)

Bin Yang, Jian Xue

American Journal of Industrial and Business Management Vol.10 No.2, February 20, 2020

DOI: 10.4236/ajibm.2020.102025 1,970 Downloads 8,680 Views Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited (Articles)

Emmanuel Sena Gohoho, Michael Kwasi Dzikunu, Amewu Attah, Alfred Ofori-Abebrese

Open Journal of Social Sciences Vol.10 No.6, June 16, 2022

DOI: 10.4236/jss.2022.106002 395 Downloads 2,320 Views Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania (Articles)

Liliane Pasape

Journal of Service Science and Management Vol.15 No.4, August 9, 2022

DOI: 10.4236/jssm.2022.154028 474 Downloads 2,515 Views Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City (Articles)

Vo Tan Phong, Vo Mai Duc Anh

Open Journal of Business and Management Vol.11 No.5, September 28, 2023

DOI: 10.4236/ojbm.2023.115145 569 Downloads 3,194 Views Citations
The Usefulness of Emerging Technologies in the FMCG Industry (Underdeveloped Markets) (Articles)

Vouna Pierre Tibokbe, Subramanian Iyer Shankar

American Journal of Industrial and Business Management Vol.15 No.2, February 24, 2025

DOI: 10.4236/ajibm.2025.152015 285 Downloads 2,989 Views Citations
A Survey and Research on Woolworths Customer Satisfaction (Articles)

Yining Wang

American Journal of Industrial and Business Management Vol.12 No.5, May 27, 2022

DOI: 10.4236/ajibm.2022.125052 1,363 Downloads 13,506 Views Citations
Interconnected Challenges: Addressing the Bidirectional Relationship between Heart Failure and Cognitive Impairment through Targeted Intervention Strategies (Articles)

Shahd Elshabka

Open Journal of Nursing Vol.14 No.11, November 14, 2024

DOI: 10.4236/ojn.2024.1411044 133 Downloads 715 Views Citations
A Review of Researches Workplace Loneliness (Articles)

Xuan Zhou

Psychology Vol.9 No.5, May 18, 2018

DOI: 10.4236/psych.2018.95064 3,648 Downloads 14,782 Views Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements (Articles)

Dongping Tong

Beijing Law Review Vol.14 No.2, June 21, 2023

DOI: 10.4236/blr.2023.142048 180 Downloads 1,127 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,232 Downloads 17,229 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market (Articles)

Aiwu Cheng, Lei Han, Cheng Cao

Journal of Service Science and Management Vol.4 No.2, June 16, 2011

DOI: 10.4236/jssm.2011.42020 8,991 Downloads 17,225 Views Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors (Articles)

Sinan Kufeoglu, Matti Lehtonen

Engineering Vol.5 No.10A, October 24, 2013

DOI: 10.4236/eng.2013.510A006 4,018 Downloads 6,297 Views Citations
This article belongs to the Special Issue on Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh (Articles)

Abbas N. Albarq

American Journal of Industrial and Business Management Vol.3 No.8, December 23, 2013

DOI: 10.4236/ajibm.2013.38079 10,468 Downloads 18,507 Views Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service (Articles)

Noa Willys

American Journal of Industrial and Business Management Vol.8 No.4, April 28, 2018

DOI: 10.4236/ajibm.2018.84070 4,312 Downloads 12,480 Views Citations
Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1, November 28, 2018

DOI: 10.4236/ojbm.2019.71004 1,058 Downloads 2,663 Views Citations

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