Information Intensive Service Operations - Articles

Public Service Engagement: Resting Ground for Specialized Ability or Garden for Multidisciplinary Talent? (Articles)

Stephen M. Modell

Journal of Service Science and Management Vol.15 No.6, December 19, 2022

DOI: 10.4236/jssm.2022.156038 290 Downloads 1,013 Views Citations
This article belongs to the Special Issue on Public Service and Public Administration
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 322 Downloads 1,563 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 410 Downloads 1,658 Views Citations
Epidemiological and Medico-Legal Aspects of Occupational Injuries and Diseases (OID) in the Public Sector in Côte d’Ivoire from 2017 to 2021 (Articles)

Aimé Francois Tchicaya, Chimène Pulchérie Guiégui, Any Adjoua Kra, Kouamé Yomi, Sangah Barthélémy Wognin

Occupational Diseases and Environmental Medicine Vol.13 No.3, July 4, 2025

DOI: 10.4236/odem.2025.133007 79 Downloads 397 Views Citations
Post-Sales Service Quality and Brand Image as Predictors of Customer Loyalty in Malaysia’s Automotive Sector (Articles)

Wan Afezah Wan Abdul Rahman, Zainil Hanim Saidin

Open Journal of Social Sciences Vol.13 No.8, August 14, 2025

DOI: 10.4236/jss.2025.138019 204 Downloads 946 Views Citations
Application Value of Personalized Contract Service Package in Community Health Management Service for Diabetic Patients (Articles)

Jing Huang

Journal of Biosciences and Medicines Vol.13 No.8, August 19, 2025

DOI: 10.4236/jbm.2025.138022 65 Downloads 346 Views Citations
Research on the Synergistic Mechanism of Railway Passenger Service Quality Improvement from the Perspective of Brand Leadership
—A Case Study of the “Yuecai” EMU Service Brand (Articles)

Jing Wu

Open Journal of Applied Sciences Vol.15 No.12, December 29, 2025

DOI: 10.4236/ojapps.2025.1512273 44 Downloads 276 Views Citations
Combining Professional Development Activities and Service Learning/Community Service: A Scholarship-Based Project Impacting Engineering College Students (Articles)

Tariq Khraishi, Kristine Denman

Open Journal of Social Sciences Vol.14 No.1, January 7, 2026

DOI: 10.4236/jss.2026.141011 106 Downloads 470 Views Citations
Development Methodologies for Network Softwarization: A Comparison of DevOps, NetOps, and Verification (Articles)

Mehmet Beyaz

International Journal of Communications, Network and System Sciences Vol.16 No.5, May 31, 2023

DOI: 10.4236/ijcns.2023.165007 309 Downloads 1,126 Views Citations
An Exploration of English Translation Strategies for Classical Chinese Poetry from the Perspective of Frame Theory: A Case Study of Classical Chinese Poetry Written by Mongolian Poets in Guangxu and Xuantong Periods of Late Qing Dynasty (Articles)

Suting Wu, Jinyu Liu

Open Journal of Social Sciences Vol.13 No.5, May 27, 2025

DOI: 10.4236/jss.2025.135023 132 Downloads 997 Views Citations
Forensic Analysis of Bancassurance Marketing and Audit Clarity in Bangladesh (Articles)

Md. Abu Ayub Ansari, Md. Mahfuz Patwari Tanmoy

Journal of Financial Risk Management Vol.14 No.2, June 26, 2025

DOI: 10.4236/jfrm.2025.142010 150 Downloads 1,080 Views Citations
Real-Time Cyber Monitoring and Threat Detection System with Hybrid AI Analysis (Articles)

Ashley Audrey Innocent Yanguema, Chunyong Yin

Open Access Library Journal Vol.13 No.1, January 15, 2026

DOI: 10.4236/oalib.1114742 83 Downloads 766 Views Citations
Artificial Intelligence as a Security Mediation Layer in Enterprise Environments (Articles)

Ustinovich Viktor Mikhailovich

Journal of Computer and Communications Vol.14 No.6, June 18, 2026

DOI: 10.4236/jcc.2026.146003 14 Downloads 101 Views Citations
Optimization of Zero Trust Principles in Modern Security Operations: A Framework of Minimum Standing Trust (Articles)

Peter J. Worth Jr., Chase Cunningham, Ionut Cardei

Journal of Information Security Vol.17 No.3, July 15, 2026

DOI: 10.4236/jis.2026.173016 10 Downloads 172 Views Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China (Articles)

Sadiq

Open Journal of Social Sciences Vol.6 No.1, January 10, 2018

DOI: 10.4236/jss.2018.61003 1,726 Downloads 6,042 Views Citations
This article belongs to the Special Issue on Public Management
Adaptive Backoff Algorithm for IEEE 802.11 MAC Protocol (Articles)

Maali ALBALT, Qassim NASIR

International Journal of Communications, Network and System Sciences Vol.2 No.4, July 16, 2009

DOI: 10.4236/ijcns.2009.24033 9,119 Downloads 16,301 Views Citations
The Relationship between Producer Service and Local Manufacturing Industry: Empirical Evidence from Shanghai (Articles)

Shouming CHEN, Jie LI, Meijuan JIA

Journal of Service Science and Management Vol.2 No.3, September 11, 2009

DOI: 10.4236/jssm.2009.23025 6,059 Downloads 11,032 Views Citations
Study on Value Chain of Telecom VAS under Transformation Background (Articles)

Yanming TAN, Jianqiu ZENG

Communications and Network Vol.1 No.2, December 1, 2009

DOI: 10.4236/cn.2009.12010 13,850 Downloads 26,893 Views Citations
A QoS-aware Method for Web Services Discovery (Articles)

Bian WU, Xincai WU

Journal of Geographic Information System Vol.2 No.1, January 27, 2010

DOI: 10.4236/jgis.2010.21008 8,892 Downloads 13,791 Views Citations
Research on Development of Modern Service Industry in Wuhan City Circle (Articles)

Zhixiong Xiao, Yuanjian Qin

iBusiness Vol.2 No.1, March 26, 2010

DOI: 10.4236/ib.2010.21008 8,015 Downloads 12,642 Views Citations

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