Firm to Customer Strategy - Articles - Scientific Research Publishing

Customers’ Responses to Employee Extra Attention (Articles)

Yoshimasa Kageyama, Albert Barreda

Open Journal of Business and Management Vol.7 No.1, November 28, 2018

DOI: 10.4236/ojbm.2019.71004 1,059 Downloads 2,665 Views Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia (Articles)

Zillah Nkonde, Jackson Phiri

Open Journal of Social Sciences Vol.8 No.2, February 28, 2020

DOI: 10.4236/jss.2020.82023 1,239 Downloads 3,931 Views Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh (Articles)

Tapas Bala, Israt Jahan, Md. Al Amin, Mahmudul Haque Tanin, Md. Faridul Islam, Md. Mahbubar Rahman, Tahira Khatun

Open Journal of Business and Management Vol.9 No.5, September 16, 2021

DOI: 10.4236/ojbm.2021.95126 1,733 Downloads 15,911 Views Citations
Social Media and Its Connection to Business Performance—A Literature Review (Articles)

Bruce Emmanuel, Shurong Zhao, Sulemana Bankuoru Egala, Yegenmuradov Mammet, Kweitsu Godson

American Journal of Industrial and Business Management Vol.12 No.5, May 19, 2022

DOI: 10.4236/ajibm.2022.125045 1,747 Downloads 18,833 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 379 Downloads 2,290 Views Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City (Articles)

Nayiga Harriet, Nuwagaba Arthur, Mabel Birungi Komunda, Tom Mugizi

Open Journal of Social Sciences Vol.12 No.1, January 19, 2024

DOI: 10.4236/jss.2024.121008 720 Downloads 7,153 Views Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience (Articles)

Neba Noela Buwah

Open Journal of Business and Management Vol.12 No.4, June 11, 2024

DOI: 10.4236/ojbm.2024.124109 253 Downloads 2,093 Views Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact (Articles)

Daissy Moya Sanchez, Ramon Martin Guart, Andrea Ramírez Moya, Joaquim Majó Fernández

Open Journal of Social Sciences Vol.12 No.6, June 21, 2024

DOI: 10.4236/jss.2024.126014 199 Downloads 1,715 Views Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt (Articles)

Mohamed Refat Mahfouz, Monika Fayez, Ahmed Moussa ElSamadicy

Open Access Library Journal Vol.12 No.2, February 26, 2025

DOI: 10.4236/oalib.1112891 140 Downloads 1,270 Views Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior (Articles)

Daniel Kashetu Alasa, Dalower Hossain, Gugu Jiyane, Mohammad Hasan Sarwer, Tui Rani Saha

Voice of the Publisher Vol.11 No.1, March 12, 2025

DOI: 10.4236/vp.2025.111009 777 Downloads 10,056 Views Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.12 No.11, November 12, 2025

DOI: 10.4236/oalib.1114348 80 Downloads 1,481 Views Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention (Articles)

Wenxuan Lu, Yushan Han, Rongjia Zhang

Modern Economy Vol.16 No.11, November 21, 2025

DOI: 10.4236/me.2025.1611085 48 Downloads 345 Views Citations
An Analysis of the Growth Trajectory of Monsanto (Articles)

Rafaela Di Sabato Guerrante, Adelaide Maria de Souza Antunes, Nei Pereira Jr.

iBusiness Vol.2 No.3, September 30, 2010

DOI: 10.4236/ib.2010.23028 7,250 Downloads 13,308 Views Citations
Characterizing and Modeling the Structure of Competition Networks (Articles)

Bo Yang, Hecheng Wang

Journal of Service Science and Management Vol.4 No.1, March 8, 2011

DOI: 10.4236/jssm.2011.41002 7,083 Downloads 11,729 Views Citations
The Distribution of the Value of the Firm and Stochastic Interest Rates (Articles)

S. Lakshmivarahan, Shengguang Qian, Duane Stock

Journal of Mathematical Finance Vol.2 No.1, February 28, 2012

DOI: 10.4236/jmf.2012.21009 4,572 Downloads 8,784 Views Citations
Organizational Structure: Influencing Factors and Impact on a Firm (Articles)

Quangyen Tran, Yezhuang Tian

American Journal of Industrial and Business Management Vol.3 No.2, April 25, 2013

DOI: 10.4236/ajibm.2013.32028 75,765 Downloads 115,777 Views Citations
The Research Review of Accounting Firm Transformation (Articles)

Zhaoyang Wang

iBusiness Vol.5 No.3B, November 8, 2013

DOI: 10.4236/ib.2013.53B029 5,035 Downloads 7,571 Views Citations
Managerial Power, Capital Structure and Firm Value (Articles)

Chunlong Zhang, Guoliang Zhang

Open Journal of Social Sciences Vol.2 No.12, December 31, 2014

DOI: 10.4236/jss.2014.212019 9,251 Downloads 11,657 Views Citations
Knowledge Transfer in Firms under the Promotion of Dynamic Capability Research (Articles)

Pengyu Jiang

Modern Economy Vol.6 No.9, September 11, 2015

DOI: 10.4236/me.2015.69091 4,854 Downloads 6,077 Views Citations
Case Studies of Local CPA Firms’ Audit Quality (Articles)

Jiexiao Shan

Open Journal of Social Sciences Vol.3 No.11, November 16, 2015

DOI: 10.4236/jss.2015.311016 4,628 Downloads 6,504 Views Citations

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