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A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
, June 11, 2024
DOI:
10.4236/ojbm.2024.124109
278
Downloads
2,186
Views
Citations
Understanding Societal Influences on the Customer Journey: COVID-19 Pandemic Impact
(Articles)
Daissy Moya Sanchez
,
Ramon Martin Guart
,
Andrea Ramírez Moya
,
Joaquim Majó Fernández
Open Journal of Social Sciences
Vol.12 No.6
, June 21, 2024
DOI:
10.4236/jss.2024.126014
217
Downloads
1,766
Views
Citations
Investigation of Factors That Affecting on Customer Loyalty in Banking Sector in Egypt
(Articles)
Mohamed Refat Mahfouz
,
Monika Fayez
,
Ahmed Moussa ElSamadicy
Open Access Library Journal
Vol.12 No.2
, February 26, 2025
DOI:
10.4236/oalib.1112891
148
Downloads
1,363
Views
Citations
AI-Driven Personalization in E-Commerce: The Case of Amazon and Shopify’s Impact on Consumer Behavior
(Articles)
Daniel Kashetu Alasa
,
Dalower Hossain
,
Gugu Jiyane
,
Mohammad Hasan Sarwer
,
Tui Rani Saha
Voice of the Publisher
Vol.11 No.1
, March 12, 2025
DOI:
10.4236/vp.2025.111009
819
Downloads
10,599
Views
Citations
Analysis of Airline Marketing Optimization Strategies: Taking Middle Eastern Airlines as an Example
(Articles)
Fatima Zahraa Bendriouch
Open Access Library Journal
Vol.12 No.11
, November 12, 2025
DOI:
10.4236/oalib.1114348
84
Downloads
1,698
Views
Citations
Predicting Firm Stock Returns with Customer Stock Returns: A Mediated Moderation Model of Customer Concentration and Investor Attention
(Articles)
Wenxuan Lu
,
Yushan Han
,
Rongjia Zhang
Modern Economy
Vol.16 No.11
, November 21, 2025
DOI:
10.4236/me.2025.1611085
61
Downloads
407
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
, November 25, 2011
DOI:
10.4236/me.2011.25096
6,204
Downloads
10,801
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
, August 15, 2014
DOI:
10.4236/ojbm.2014.24031
13,084
Downloads
17,488
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
, August 14, 2015
DOI:
10.4236/jssm.2015.84058
8,039
Downloads
10,767
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
, March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,507
Downloads
4,456
Views
Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry
(Articles)
Srinivasan Ramaswamy
Open Journal of Business and Management
Vol.13 No.6
, November 11, 2025
DOI:
10.4236/ojbm.2025.136216
138
Downloads
1,161
Views
Citations
A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda
(Articles)
Amandu Yassin Is’haq
,
Rashid Lubaale
,
Ndagire Salmah
,
Eton Marus
,
Olema Hamza
Open Journal of Business and Management
Vol.14 No.1
, December 31, 2025
DOI:
10.4236/ojbm.2026.141012
73
Downloads
492
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
, March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,856
Downloads
10,030
Views
Citations
Evaluation of the Exposure to Electromagnetic Fields in Computer Labs of Schools
(Articles)
Isidor Kokalari
,
Theodhor Karaja
Journal of Electromagnetic Analysis and Applications
Vol.3 No.6
, June 30, 2011
DOI:
10.4236/jemaa.2011.36040
4,469
Downloads
9,368
Views
Citations
Identification of Candidate Genes Related to Polyploidy and/or Apomixis in
Eragrostis curvula
(Articles)
Juan-Pablo Selva
,
Silvina C. Pessino
,
Mauro S. Meier
,
Viviana C. Echenique
American Journal of Plant Sciences
Vol.3 No.3
, March 20, 2012
DOI:
10.4236/ajps.2012.33049
5,980
Downloads
11,264
Views
Citations
Influential Factors of Emotional Display Rules in Chinese Adolescents
(Articles)
Yifang Wang
,
Xue Liu
,
Lixia Cui
Psychology
Vol.3 No.6
, June 18, 2012
DOI:
10.4236/psych.2012.36072
4,886
Downloads
11,019
Views
Citations
Impact of Internet Advertisement and Its Features on E-Commerce Retail Sales: Evidence from Europe
(Articles)
Osama Harfoushi
,
Bader Alfawwaz
,
Bader Obeidat
,
Ruba Obiedat
,
Hossam Faris
Journal of Software Engineering and Applications
Vol.6 No.11
, November 5, 2013
DOI:
10.4236/jsea.2013.611068
8,483
Downloads
15,544
Views
Citations
Cost effective filamentous phage based immunization nanoparticles displaying a full-length hepatitis B virus surface antigen
(Articles)
Bertan Koray Balcioglu
,
Aylin Ozdemir-Bahadir
,
Duygu Hinc
,
Candan Tamerler
,
Berrin Erdag
Advances in Bioscience and Biotechnology
Vol.5 No.1
, January 15, 2014
DOI:
10.4236/abb.2014.51008
5,089
Downloads
8,618
Views
Citations
Large Interactive Media Display and Its Influence on Transformation Urban Spaces from Neglecting to Action: The Case of Al-Thaqafa Street in Amman City
(Articles)
Wael Al-Azhari
,
Lana Haddad
,
Muhammad Al Absi
Journal of Software Engineering and Applications
Vol.7 No.10
, September 12, 2014
DOI:
10.4236/jsea.2014.710074
4,027
Downloads
5,716
Views
Citations
Self-Recognition and Other-Recognition in Point-Light Displays
(Articles)
Robert W. Mitchell
,
Crystal Curry
Open Journal of Philosophy
Vol.6 No.1
, February 18, 2016
DOI:
10.4236/ojpp.2016.61005
4,436
Downloads
5,696
Views
Citations
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