Customer Satisfaction - Articles - Scientific Research Publishing

An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands (Articles)

Ningbo Wang, Chenggang Li

Open Journal of Social Sciences Vol.6 No.3, April 9, 2018

DOI: 10.4236/jss.2018.63022 3,996 Downloads 23,904 Views Citations
Analysis of the Impact of Treasury Single Account on the Performance of Banks in Nigeria (Articles)

Chukwudi J. Ogbonna, Harrison O. Amuji

Open Journal of Statistics Vol.8 No.3, June 7, 2018

DOI: 10.4236/ojs.2018.83029 1,809 Downloads 11,287 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,226 Downloads 3,001 Views Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

American Journal of Industrial and Business Management Vol.9 No.2, February 28, 2019

DOI: 10.4236/ajibm.2019.92026 988 Downloads 3,847 Views Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria (Articles)

Gibson Chituru Ogonu, N. Gladson Nwokah, Beatrice Chinyere Acee-Eke

Journal of Service Science and Management Vol.12 No.3, March 20, 2019

DOI: 10.4236/jssm.2019.123019 1,480 Downloads 3,698 Views Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships (Articles)

Gerhard Lechner

Open Journal of Business and Management Vol.7 No.3, July 26, 2019

DOI: 10.4236/ojbm.2019.73099 1,769 Downloads 5,893 Views Citations
This article belongs to the Special Issue on Business Economics
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study (Articles)

Osman Mohamed Ali

Open Journal of Social Sciences Vol.8 No.4, April 2, 2020

DOI: 10.4236/jss.2020.84002 2,606 Downloads 9,260 Views Citations
On the Development of Intangible Cultural Heritage Souvenir Based on the Perception of Tourists (Articles)

Haiying Liu, Fuli Han, Jingyi Wang

Journal of Service Science and Management Vol.13 No.2, April 26, 2020

DOI: 10.4236/jssm.2020.132023 1,412 Downloads 3,193 Views Citations
Digital Marketing Communication and Consumer Buying Decision Process in Pandemic Standpoint (COVID-19): An Empirical Study of Bangladeshi Customers’ in Branded Cosmetics Perspective (Articles)

Mamtaj Akter, Nigar Sultana

Open Journal of Business and Management Vol.8 No.6, November 24, 2020

DOI: 10.4236/ojbm.2020.86167 13,834 Downloads 22,310 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,499 Views Citations
Decision and Coordination in the Dual-Channel Supply Chain Considering the Risk-Averse and Customer Returns (Articles)

Aifeng Zhang, Jianbiao Ren, Zhenzhong Guan, Usman Farooq

Journal of Mathematical Finance Vol.11 No.1, February 19, 2021

DOI: 10.4236/jmf.2021.111003 772 Downloads 1,988 Views Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis (Articles)

Taurai Muparadzi, Letwin Rodze

Open Journal of Business and Management Vol.9 No.3, May 21, 2021

DOI: 10.4236/ojbm.2021.93063 1,177 Downloads 6,269 Views Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis (Articles)

Nelson Doe Dzivor, Frank B. K. Twenefour, Emmanuel M. Baah, Mathias Gyamfi

Applied Mathematics Vol.13 No.1, January 21, 2022

DOI: 10.4236/am.2022.131005 315 Downloads 1,407 Views Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry (Articles)

Xiancheng Xiahou, Yoshio Harada

American Journal of Industrial and Business Management Vol.12 No.3, March 17, 2022

DOI: 10.4236/ajibm.2022.123015 943 Downloads 4,083 Views Citations
This article belongs to the Special Issue on Business Intelligence and Technology
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria (Articles)

Samuel Dayo Odusina

Open Journal of Business and Management Vol.10 No.4, June 9, 2022

DOI: 10.4236/ojbm.2022.104085 662 Downloads 3,982 Views Citations
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP (Articles)

Ke Peng, Yan Peng

Journal of Computer and Communications Vol.10 No.11, November 28, 2022

DOI: 10.4236/jcc.2022.1011008 476 Downloads 2,669 Views Citations
Routine Supportive Supervision and Management of Medicines and Other Health Products and Technologies in Vihiga County, Kenya (Articles)

Mukanya Collins Mudogo, Oluhano Jerusa, Sikuku Eric, Mwanje Inonda Justus, Anyiendah Mary, Amadi Mercy, Riungu James, Sumbi Victor, Ottichilo Wilber

Pharmacology & Pharmacy Vol.14 No.2, February 28, 2023

DOI: 10.4236/pp.2023.142004 276 Downloads 1,353 Views Citations
Perception and Preferences of Consumers in the Retail Sector: A Case Study in the City of Loja-Ecuador (Articles)

Max Boada, Maria Boada, Francisco Morocho

Open Journal of Business and Management Vol.11 No.3, May 31, 2023

DOI: 10.4236/ojbm.2023.113074 533 Downloads 4,080 Views Citations
An Exploration of the Influence of Corporate Social Responsibility Performances on Shareholders’ Return (Articles)

Rachael Okwudili Iliemena, Sunday Jones Aniefor, Rosemary Uagbale-Ekatah, Happiness Chibuzor Goodluck

Journal of Financial Risk Management Vol.12 No.2, June 13, 2023

DOI: 10.4236/jfrm.2023.122009 309 Downloads 1,327 Views Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance (Articles)

Abdoulaye H. Toure

American Journal of Industrial and Business Management Vol.13 No.11, November 22, 2023

DOI: 10.4236/ajibm.2023.1311067 348 Downloads 1,489 Views Citations

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